Appalling service.
Still waiting and still no sign of my parcel. Fastway still haven’t updated tracking since 8th August. Nothing but lies and excuses.
October 24, 2025
Unprompted review
LB
Linda Bergin
Ireland
Reviews
Review of Fastway Ireland
Review of Booking.com
What has happened to this company?
What has happened to this company? Atrocious service and no customer care at all now, just generic responses.
September 28, 2025
Unprompted review
Review of Fastway Ireland
Dire.
System Tracking: HZYEJC0579136852
Carrier Tracking: C17000002229
Shipper Name: THG
Carrier: Fastway Direct
Weight: 0.22 kg
DELIVER MY PARCEL!
Still waiting and still no sign of my parcel. Fastway still haven’t updated tracking since 8th August. Nothing but lies and excuses. No reply to four emails to customer service. Don’t bother replying to this review with another nonsense, generic response, Fastway.
September 25, 2025
Unprompted review
Review of Valley of Roses Kilkenny Ltd
Literally perfect.
September 22, 2025
Reply from Valley of Roses Kilkenny Ltd
Hey Linda, love this — thank you! Delighted everything was literally perfect for you.
Review of Fastway Ireland
Waiting on my parcel since the start of…
Waiting on my parcel since the start of August. Worst service in Ireland. Where do all the “lost” parcels go? I think it’s pretty obvious. Generic replies from customer service every time. The worst delivery service in Ireland also has the worst customer service.
September 22, 2025
Unprompted review
Reply from Fastway Ireland
Hi there,
We sincerely apologise for the less-than-ideal experience you had with our services, and we appreciate you bringing your concerns to our attention. We understand the importance of a smooth and reliable delivery, and we regret that we fell short of your expectations.
We understand that a negative experience can be frustrating, and we would appreciate the chance to turn things around for you, if we ever deliver a parcel of yours again. Our team is dedicated to providing a better experience, and we hope to have the opportunity to deliver your parcels again in the future.
Thank you for your understanding, and we hope to have the chance to restore your faith in our services.
Your Fastway Customer Care Team
Review of Trustpilot
Shady
Shady. Refused to publish my negative review. Don’t trust their star ratings; they don’t match the actual reviews.
September 20, 2025
Unprompted review
Reply from Trustpilot
Hi Linda,
I'm sorry to hear that your trust in Trustpilot has been impacted because your negative review wasn't published. We want to assure you that reviews are not removed just for being negative. Reviews are only taken down if they violate our guidelines.
Regarding the star ratings, we recommend looking at the full distribution of stars to get the real picture, which is why all reviews remain visible.
If you believe your review was wrongly removed, you can contact our Content Integrity Team to have them review your submission: https://help.trustpilot.com/s/contact-us.
-Melody, The Trustpilot Team
Review of Fastway Ireland
Worst service in Ireland
Worst service in Ireland. Where do all the “lost” parcels go? I think it’s pretty obvious.
September 19, 2025
Unprompted review
Reply from Fastway Ireland
Hi there,
We sincerely apologise for the less-than-ideal experience you had with our services, and we appreciate you bringing your concerns to our attention. We understand the importance of a smooth and reliable delivery, and we regret that we fell short of your expectations.
We understand that a negative experience can be frustrating, and we would appreciate the chance to turn things around for you, if we ever deliver a parcel of yours again. Our team is dedicated to providing a better experience, and we hope to have the opportunity to deliver your parcels again in the future.
Thank you for your understanding, and we hope to have the chance to restore your faith in our services.
Your Fastway Customer Care Team
Review of Fastway Ireland
Avoid if you can.
System Tracking: HZYEJC0579136852
Carrier Tracking: C17000002229
Shipper Name: THG
Carrier: Fastway Direct
Weight: 0.22 kg
DELIVER MY PARCEL!
Still waiting and still no sign of my parcel. Fastway still haven’t updated tracking since 8th August. Nothing but lies and excuses. No reply to four emails to customer service. Don’t bother replying to this review with another nonsense, generic response, Fastway. I’m not going away.
Fastway have very few positive responses so there’s something very strange about the four star rating. If you read down through the reviews, you will see that their customer service has no interest in resolving complaints or issues; they just post a fob off and move on. I will never purchase from Cult Beauty again because of their use of Fastway.
September 11, 2025
Unprompted review
Reply from Fastway Ireland
Hi there,
We sincerely apologise for the less-than-ideal experience you had with our services, and we appreciate you bringing your concerns to our attention. We understand the importance of a smooth and reliable delivery, and we regret that we fell short of your expectations.
We understand that a negative experience can be frustrating, and we would appreciate the chance to turn things around for you, if we ever deliver a parcel of yours again. Our team is dedicated to providing a better experience, and we hope to have the opportunity to deliver your parcels again in the future.
Thank you for your understanding, and we hope to have the chance to restore your faith in our services.
Your Fastway Customer Care Team
Review of Fastway Ireland
Appalling.
System Tracking: HZYEJC0579136852
Carrier Tracking: C17000002229
Shipper Name: THG
Carrier: Fastway Direct
Weight: 0.22 kg
DELIVER MY PARCEL!
Still waiting and still no sign of my parcel. Fastway still haven’t updated tracking since 8th August.
September 9, 2025
Unprompted review
Reply from Fastway Ireland
Hi there,
We sincerely apologise for the less-than-ideal experience you had with our services, and we appreciate you bringing your concerns to our attention. We understand the importance of a smooth and reliable delivery, and we regret that we fell short of your expectations.
We understand that a negative experience can be frustrating, and we would appreciate the chance to turn things around for you, if we ever deliver a parcel of yours again. Our team is dedicated to providing a better experience, and we hope to have the opportunity to deliver your parcels again in the future.
Thank you for your understanding, and we hope to have the chance to restore your faith in our services.
Your Fastway Customer Care Team
Review of Fastway Ireland
Truly awful.
System Tracking: HZYEJC0579136852
Carrier Tracking: C17000002229
Shipper Name: THG
Carrier: Fastway Direct
Weight: 0.22 kg
DELIVER MY PARCEL!
Still waiting and still no sign of my parcel. Fastway still haven’t updated tracking since 8th August. Nothing but lies and excuses. No reply to four emails to customer service. Don’t bother replying to this review with another nonsense, generic response, Fastway.
September 8, 2025
Unprompted review
Reply from Fastway Ireland
Hi there,
We sincerely apologise for the less-than-ideal experience you had with our services, and we appreciate you bringing your concerns to our attention. We understand the importance of a smooth and reliable delivery, and we regret that we fell short of your expectations.
We understand that a negative experience can be frustrating, and we would appreciate the chance to turn things around for you, if we ever deliver a parcel of yours again. Our team is dedicated to providing a better experience, and we hope to have the opportunity to deliver your parcels again in the future.
Thank you for your understanding, and we hope to have the chance to restore your faith in our services.
Your Fastway Customer Care Team
Review of Fastway Ireland
Shocking service
System Tracking: HZYEJC0579136852
Carrier Tracking: C17000002229
Shipper Name: THG
Carrier: Fastway Direct
Weight: 0.22 kg
DELIVER MY PARCEL!
Still waiting and still no sign of my parcel. Fastway still haven’t updated tracking since 8th August. Nothing but lies and excuses. No reply to four emails to customer service. Don’t bother replying to this review with another nonsense, generic response, Fastway. I’m not going away.
September 4, 2025
Unprompted review
Reply from Fastway Ireland
Hi there,
We sincerely apologise for the less-than-ideal experience you had with our services, and we appreciate you bringing your concerns to our attention. We understand the importance of a smooth and reliable delivery, and we regret that we fell short of your expectations.
We understand that a negative experience can be frustrating, and we would appreciate the chance to turn things around for you, if we ever deliver a parcel of yours again. Our team is dedicated to providing a better experience, and we hope to have the opportunity to deliver your parcels again in the future.
Thank you for your understanding, and we hope to have the chance to restore your faith in our services.
Your Fastway Customer Care Team
Review of Fastway Ireland
System Tracking
System Tracking: HZYEJC0579136852
Carrier Tracking: C17000002229
Shipper Name: THG
Carrier: Fastway Direct
Weight: 0.22 kg
DELIVER MY PARCEL!
Still waiting and still no sign of my parcel. Fastway still haven’t updated tracking since 8th August. Nothing but lies and excuses. No reply to four emails to customer service. Don’t bother replying to this review with another nonsense, generic response, Fastway. I’m not going away.
Fastway have very few positive responses so there’s something very strange about the four star rating. If you read down through the reviews, you will see that their customer service has no interest in resolving complaints or issues; they just post a fob off and move on. I will never purchase from Cult Beauty again because of their use of Fastway.
September 2, 2025
Unprompted review
Reply from Fastway Ireland
Hi there,
We sincerely apologise for the less-than-ideal experience you had with our services, and we appreciate you bringing your concerns to our attention. We understand the importance of a smooth and reliable delivery, and we regret that we fell short of your expectations.
We understand that a negative experience can be frustrating, and we would appreciate the chance to turn things around for you, if we ever deliver a parcel of yours again. Our team is dedicated to providing a better experience, and we hope to have the opportunity to deliver your parcels again in the future.
Thank you for your understanding, and we hope to have the chance to restore your faith in our services.
Your Fastway Customer Care Team
Review of Fastway Ireland
Where do all the undelivered parcels go?
System Tracking: HZYEJC0579136852
Carrier Tracking: C17000002229
Shipper Name: THG
Carrier: Fastway Direct
Weight: 0.22 kg
Still waiting and still no sign of my parcel. Fastway still haven’t updated tracking since 8th August. Nothing but lies and excuses. No reply to four emails to customer service. Don’t bother replying to this review with another nonsense, generic response, Fastway. I’m not going away.
Fastway have very few positive responses so there’s something very strange about the four star rating. If you read down through the reviews, you will see that their customer service has no interest in resolving complaints or issues; they just post a fob off and move on. I will never purchase from Cult Beauty again because of their use of Fastway.
August 28, 2025
Unprompted review
Reply from Fastway Ireland
Hi there,
We sincerely apologise for the less-than-ideal experience you had with our services, and we appreciate you bringing your concerns to our attention. We understand the importance of a smooth and reliable delivery, and we regret that we fell short of your expectations.
We understand that a negative experience can be frustrating, and we would appreciate the chance to turn things around for you, if we ever deliver a parcel of yours again. Our team is dedicated to providing a better experience, and we hope to have the opportunity to deliver your parcels again in the future.
Thank you for your understanding, and we hope to have the chance to restore your faith in our services.
Your Fastway Customer Care Team
Review of Fastway Ireland
Shockingly poor. Where are the ‘lost’ parcels going?
Still no sign of my parcel and Fastway haven’t updated tracking since 8th August. Nothing but lies and excuses. No reply to four emails to customer service. Reprated nonsense, generic responses from Fastway.
Fastway have very few positive responses so there’s something very strange about the four star rating. If you read down through the reviews, you will see that their customer service has no interest in resolving complaints or issues; they just post a fob off and move on. I will never purchase from Cult Beauty again because of their use of Fastway.
August 25, 2025
Unprompted review
Reply from Fastway Ireland
Hi there,
We sincerely apologise for the less-than-ideal experience you had with our services, and we appreciate you bringing your concerns to our attention. We understand the importance of a smooth and reliable delivery, and we regret that we fell short of your expectations.
We understand that a negative experience can be frustrating, and we would appreciate the chance to turn things around for you, if we ever deliver a parcel of yours again. Our team is dedicated to providing a better experience, and we hope to have the opportunity to deliver your parcels again in the future.
Thank you for your understanding, and we hope to have the chance to restore your faith in our services.
Your Fastway Customer Care Team
Review of Fastway Ireland
Atrocious service.
System Tracking: HZYEJC0579136852
Carrier Tracking: C17000002229
Shipper Name: THG
Carrier: Fastway Direct
Weight: 0.22 kg
Still no sign of my parcel and Fastway haven’t updated tracking since 8th August. Nothing but lies and excuses. No reply to four emails to customer service. Don’t bother replying to this review with another nonsense, generic response, Fastway. I’m not going away.
Fastway have very few positive responses so there’s something very strange about the four star rating. If you read down through the reviews, you will see that their customer service has no interest in resolving complaints or issues; they just post a fob off and move on. I will never purchase from Cult Beauty again because of their use of Fastway.
August 22, 2025
Unprompted review
Reply from Fastway Ireland
Hi there,
We sincerely apologise for the less-than-ideal experience you had with our services, and we appreciate you bringing your concerns to our attention. We understand the importance of a smooth and reliable delivery, and we regret that we fell short of your expectations.
We understand that a negative experience can be frustrating, and we would appreciate the chance to turn things around for you, if we ever deliver a parcel of yours again. Our team is dedicated to providing a better experience, and we hope to have the opportunity to deliver your parcels again in the future.
Thank you for your understanding, and we hope to have the chance to restore your faith in our services.
Your Fastway Customer Care Team
Review of Booking.com
Took over €529 euro from my bank…
Took over €529 euro from my bank account for a booking. No confirmation email and no sign of the booking in my account. I’ve been onto customer service for over two hours at this stage, speaking to three different reps, to no avail. The second one said she’d ring me back but didn’t bother. She also asked me to email in a screenshot from my bank account showing the payment, which I did. She just ignored it. The next rep said an screenshot was no good; I had to send a statement. As it was Revolut, I was able to email a statement in straight away. The rep then said a statement was no good. He fobbed me off and said I’d be refunded in 14 days, but couldn’t tell me why I’d be refunded, if, as they claimed, they didn’t get the money. As I need the reservation that I paid for, as the booking was due to commence in two days, I said I don’t want a refund, I want confirmation of my booking. He offered to put me through to his supervisor and I agreed. I was on hold for over 15 minutes and then they hung up without answering. I have used Booking.com for over a decade but you really see what a company is like when something goes wrong. They are USELESS.
August 21, 2025
Unprompted review
Review of Fastway Ireland
Worst service in Ireland
System Tracking: HZYEJC0579136852
Carrier Tracking: C17000002229
Shipper Name: THG
Carrier: Fastway Direct
Still no sign of my package and no tracking update since 8th AUGUST! No reply to four emails to customer service either. Fastway keep saying my parcel is in customs but that’s a lie. It cleared customs and is marked as being in the Fastway depot.
August 21, 2025
Unprompted review
Reply from Fastway Ireland
Hi there,
We sincerely apologise for the less-than-ideal experience you had with our services, and we appreciate you bringing your concerns to our attention. We understand the importance of a smooth and reliable delivery, and we regret that we fell short of your expectations.
We understand that a negative experience can be frustrating, and we would appreciate the chance to turn things around for you, if we ever deliver a parcel of yours again. Our team is dedicated to providing a better experience, and we hope to have the opportunity to deliver your parcels again in the future.
Thank you for your understanding, and we hope to have the chance to restore your faith in our services.
Your Fastway Customer Care Team
Review of Cultbeauty
Order 682269436R.1 never arrived, again.
Order never arrived. The courier confirmed they lost it. It then had to be resent, minus a now out of stock item, but I still haven’t received any of the order that had to be resent, not just the out of stock item. Tracking hasn’t been updated since 8th August. This is a regular occurrence with CB as they persist in using Fastway couriers, which is the worst service in Ireland.
July 23, 2025
Reply from Cultbeauty
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Review of Fastway Ireland
No sign of my parcel, as usual.
No sign of my parcel, yet again. Tracking hasn’t been updated since 8th August and emails remain unanswered. Terrible service.
There’s no way their rating is 4.0. There are masses of negative reviews. Something fishy there too, Trustpilot.
UPDATE: Just look at the reply from Fastway, below. No attempt to get my parcel to me or resolve the issue, It’s worse they’re getting.
UPDATE to edited Fastway response:
System Tracking: HZYEJC0579136852
Carrier Tracking: C17000002229
Shipper Name: THG
Carrier: Fastway Direct
Update 3 reply: The tracking says my parcel has cleared customs and has been sitting in your warehouse since 8th August.
Shipment Details #HZYEJC0579136852
System Tracking: HZYEJC0579136852
Carrier Tracking: C17000002229
Shipper Name: THG
Carrier: Fastway Direct
Weight: 0.22 kg
Destination: A****
Current Status: Customs cleared
“The parcel is currently awaiting release from our central distribution hub.”
UPDATE on 20/08: Still no change to tracking, despite Fastway’s claim that it’s updated regularly. Hasn’t been updated since 8th August. Still no reply to my emails to customer service either.
August 18, 2025
Unprompted review
Reply from Fastway Ireland
Hi Linda,
Thank you for contacting Fastway.
This is currently in our Central Sorting Hub awaiting full customs clearance.
Irish Revenue and Customs control all Shipments coming into Ireland and report on Manifests provided by your Supplier. There can be issues with manifests received but Customs and your Suppliers will be notified of these issues.
This parcel will be updated on a daily basis to review the status. Once this Shipment is cleared we will release this out for delivery. Please note that your parcel may not arrive into the Fastway Network for up to 14 working days.
If you track your parcel on www.fastway.ie (http://www.fastway.ie) it will update when it has been released.
Let me know if I can help with anything else.
Warm Regards,
The Fastway Customer Service Team
Review of Ups
Dishonest and unreliable.
January 13, 2025
Unprompted review