Level Health Reviews 17

I was in the Mater Private this week, and the Bons Secours and when I was giving them my cover details, neither had heard of Level Health. Of course, they looked it up when I was there and then accepted my details. Why would the main hospitals that check people in have never heard of you by now? I'm slightly worried about having switched from VHI after 40 years
Sincerely
Kevin Woods

I’ve used the video consultation service twice now, and on both occasions I received a call back from a GP in under a minute — the speed is incredible. When I was with another insurer, you had to book a specific time and date, and it was rare to get an appointment in less than two days. I also love that the prescription is emailed directly to your pharmacy, which is so convenient. On one occasion, the prescribed medication wasn’t available at the pharmacy, and I was able to speak to the GP again straight away. He kindly spoke to the pharmacist directly and suggested an alternative — something you’d never get with a traditional GP visit. Overall, it’s a fantastic service when you need it most.

I have had nothing but issues with this company. Seriously incompetent. Cancelled my policy due to their error as the app confirmed payment details were updated correctly months ago but apparently they werent. After missed payments due to their error, I took the apology at face value and believed I rectified the issue with the customer service team. I agreed to pay the "missed" payments over 3 months ontop of my policy when it was reinstated again, cancelled because of their error and "technical issues". Fast forward about 8 weeks, they processed a payment to come out 5 times from my account on the one day on the 1st of October. What was more confusing, they only sent three receipts. I am yet to receive a call from management to see what happened as all I was told again was it was a technical issues. By the sounds of it, they process payments and if you dont spot it they fraudulently keep the money and dont notify you (which is theft). Absolutely avoid at all costs. It is the worst company I have ever dealt with. The app isnt fit for purpose and caused me more stress and time than the policy was actually worth!

Absolutely useless. Worst thing I ever did was change from Irish Life health. Paying €102 a month for a service that does not function as advertised. The app does not work in any capacity. Cannot upload receipts via app portal. When you do finally manage to do this through the desktop, receipts are returned or queried and then take months to be fulfilled.

The video doc does not work. Doctor cannot see or what me and vice versa. Tried 4 times to connect. When I was with Irish life they did phone consultation or video ones. A simple phone call and all sorted. This is incredibly frustrating.

Customer service also useless and of no help whatsoever.

Extremely disappointed. Will be changing as soon as I can.

Avoid like the plague.
Their extra benefit - Alianz travel insurance - refused to pay for cancelled plane tickets, they came up with different reasons daily. Their only aim was to get out of the contract somehow, I wonder if someone tries to claim a bigger amount - hospital cover, etc. Their slogan could be "We leave you in trouble no matter where you are".
When I asked Level about about possible cover for hospitalisation abroad, they stated that treatments have to be coordinated with them. Thankfully the doctors did not treat me based on isnurance agents recommendations.

Just replying here after the corporate BS comment Level made here. It is a very unrealistic scenario when someone is having emergency procedures, God forbid life saving ones, and they are coordinating (or the doctors) with an insurance agent. The medical procedures and best practice should be decided by medical professionals on the spot to save lives and avoid long term complications, the insurance company should pay the bill within the pre-agreed amounts. Period.

The other thing - I am in contract with Level health, no Allianz. I could not care less if the responsibility is with you or Allianz, it is your duty to select and then control your third party providers to satisfy your customers.

New as of 07/08/2025 - Level Health denied my cancellation request. Both the Policy document and the Health Insurance Authority clearly states the steps of cancellation, it is also not up to the consideration of an agent if they fulfil my cancellation request or not. I will just simply cease the payments.

I took out a policy with Level Health back in April. Found the whole experience easy and straight forward, the agent I spoke to was able to explain my benefits to me without issue and the price was significantly cheaper than my existing laya policy. I used the day to day benefit earlier this week and have already been refunded the amount requested. Great service

We were considering switching health insurers and after discussion's with Level Health felt that we could reduce our annual family figure for similar cover, we were issued with a quote valid for 1 day only but the representative advised that once there were no price increases then the pricing would be the same and to revert back to them after our holidays.

We went to proceed 14 days later and the cost for the exact same quote had increased by nearly 10% even though there were no price increases as we were told by Level Health.

Just to clarify also that it was advised we would get a 10% discount if we took out the policy before July 31st and this discount was applied to the two quotes with different prices.

Our request was simple and could not be answered by different reps, why did the price change with no price increases?

Level Health reps stated they will only honor prices on the day a quote was issued which appears to be a sales tactic to get sign-ups quickly and not good for the consumer to get time to price check any competitors, as from our experience prices at Level Health could change weekly without explanation.

For a new entrant to the market this practice is highly questionable.

The app doesn’t work for GP clinic and neither does logging into the website. It’s not accessible so I’m basically paying for nothing. Business model is “ easy”

I’ve had an excellent experience with Level Health since I switched in January. They are €500+ cheaper than my previous insurer. They fully covered a procedure I had in February which was only 6 weeks after I had switched. I have used the Online Doctor and had no issues having prescriptions issued to my local pharmacy. I was able to avail of the complimentary Travel Insurance on a recent trip abroad, and I used their discount codes to get cheaper Car insurance than my current provider. So all in all, Top Service

They sound great at the beginning then you start to actually use their services. The GP visits can’t issue half the prescriptions you need, can’t issue blood request forms, can’t discuss skin conditions. The text conversation feature is so slow and limits you to 3. There’s no option to reply to a doctor after video consultation. Maybe in a few years this will be good option but not now

Their reply asking for additional info was actually only them asking for my reference number, no box to type more info - pathetic

My wife needed a mammogram recently and we checked the Hospitals and Facilities list we had printed from Level Health. We saw that St. Vincents private was ticked , so we went ahead and had the procedure there. On the day we gave them our membership details and thought all was ok. A week later we received an invoice from the hospital requesting payment, we rang Level Health on the 16th of May and were told there was no cover St. Vincents. We emailed the list showing it was covered by direct payment and were told it would be escalated for review, twelve days, three phone calls and no response. I was previously with Laya and never had this type of problem.

Tony Brady

I used the online doctor service.
Very bad idea.
The doctor said that she would send the prescription to my selected pharmacy.
Told her that I hadn't selected one.
She said no problem, you can select it on your profile.
Went to my profile.
No such option.
Rang the helpline and they say there is no such option.
Waste of time!

I switched to Level Health in January, both myself and my wife set up login accounts to look for a quote, so when I proceeded with my quote it wouldn't allow me to add my wife on as a member on my account as she already had an account. This means she cannot access any of the digital services and have paid for as a member. I have raised this issue a number of times with no result, on my last conversation I asked to make a formal complaint as I don't think it's acceptable to be paying for my wife when she can't access services we are paying for. Very poor follow up and resolution for a problem still ongoing.

I left VHI in January I was on the there top plan for the last 30 years tried several times to get them to lower premium they would only give a 5% reduction.
I rang Level Health got there top plan Plan D and saved 1800 euros per year

Level Health customer service is dreadful. My experience has left me with no confidence in Level Health & regretting that I left Laya Healthcare!

Steer clear from joining this company.
I unfortunately joined Level Health in December! I have had nothing only problems - communication is almost non existent with them. It says Oh you can contact us via Whatsapp or ring or chat live. You leave a message and get a reply
'Thank you for reaching out to us #5476 a member of our team will contact you as soon as possible, normally 1-2 working days. As alway we are on the other end of the phone if you need to contact us' . This is a load of crap, several times almost 2 weeks have gone by before Ive had any response. When I eventually say this Im told 'oh I hear you, apoligies, we're inundated as we're a new company. Their web seems to have major problems also! I tried for 2 wks to get onto the online physio. When I did get webinar apt the sound wouldn't work for either me or the physio on the other end. I could see him but he couldn't even see me. So we had to abandon webinar and have a phone conversation which was as good as usless or my injury. It obviously was launched before it was ready and its just not good enough to have such a lack of customer service for the monthly payments you have to pay. I have no peace of mind or confidence with this health insurer, if anything I am strssed out since I joined and have genuine concerns regarding their ability to survive and am sorry I left Laya healthcare

I really wanted to give a positive review to this company that I signed up to last Friday. However, I have tried to repeatedly to call them and have asked for a call back via email and their website and WhatsApp and still cannot speak to a person. It is now Wednesday and still radio silence - there should be a facility were if a call back has to be arranged that it is at a predetermined time.

I have communicated via what’s app (the rep was courteous) but there are somethings you need to discuss with a company through the phone.

If I don’t speak to anyone in the near term I shall switch to laya healthcare who’ve actually offered me to waive the 26 week waiting time.

I wish level was more responsive and I know it is a new company, but it should have the resources to deal with Customer Care issues.