Royal London Ireland Reviews 2,368

My rep Declan was extremley helpful. Giveing 5 stars for him However, Royal London deserves 1 maybe 2. It's antequated, there is no online platform for me to check details, coverage etc. Apparentl... See more

The lady on the call, knew her process instinctively, and was able to send me what I needed documentation wise as it was for a mortgage switch. She not only knew her own job but she knew exactly what... See more

Declan answered my call. He was courtious and welcoming. He answered my question quickly while giving me some helpful background knowledge.

I recently made contact re my policy and I was speaking with Lorraine, and I cannot speak highly enough of this lady, she explained everything to me in a way I understood, its so lovely when you come... See more

Had to change my bank account,rang ye,was the easiest phone call,answered straight away,felt like i was chatting to a friend,very helpful and supportive,thank you

Was talking to a lovely girl called Lorraine and she gave me a few options to help me decide what course of action to take. She listened to me and I felt very comfortable talking to her. She was clear... See more

The account information comes up quickly so the agents seem informed. They are all native English speakers so there is no language issues. They all seem informed on the various process so can give adv... See more

As always, excellent customer service. Polite, friendly and helpful. Every time I've called with a query its been resolved quickly, statements sent straight away when requested, and nothing is ever a... See more

Morning all, I was on the phone with Lorraine McCarron yesterday regarding my payments. From the first few sentences I knew I got to the wright person. Lorraine was very helpfull, kind and wa... See more

Declan K. was exceptionally helpful over the phone and email, despite I probably sounded like an irate, impatient, hyped up @55. He retained a professional yet jolly tone, managed my two inquiries eff... See more

Super helpful customer experience with Royal London. Had a couple queries over the last month and Declan was very helpful in getting those answered and sorted. Getting through on the phone is easy an... See more

Very nice and friendly lady on the other side of the line whom helped step by step and made me feel more comfortable with my present situation and company

very helpful considering i wasn t in touch in 20 years and no messing straight to the point ,brilliant

Very efficient service Staff were si helpful and also did not rush me as other service call would.overall happy experience

Both operators I spoke to during my queries were fantastic to deal with. Both very informative and pleasant to deal with. Very competitive pricing and ease of renewal. Wouldn't hesitate to use them ag... See more

My experience has been great with royal London Ireland. Anytime you ring your always met with a really competent person on the phone who can instantly deal with your problem or query. I wouldn't hesit... See more

Declan was fantastic. Declan dealt with my query from start to finish. He was clear, helpful & completed the query I had efficiently & faster then I expected.

Declan took my call, and I can only describe him as helpful and quickly understanding my needs. I was under time pressure to get a document signed and he was more than obliging to get it done for me a... See more

Spoke with a lovely agent named Declan, who was so pleasant, polite and made me feel very at ease explaining my situation.

I spoke to a lovely lady very polite and understanding of my questions and answered everything ,a very good phone call and much appreciated

I need help to get documents about my policy and Declan help me this and service was absolutely amazing. Thanks Royal London

Hi I've been talking to Michael Power this week about my policy he was very helpful and very polite and really down to earth nice to speak to a human for a change 🤣🤣🤣 instead of some machine

Very happy with service always answer my call straight away never have wait long for answered call very helpful on phone .

The whole setup is clear and no-nonsense. People are friendly and when I called for support, very helpful and respectful. Qualities that are needed especially in private matters. Gives me peace to kno... See more

The gentleman I spoke to (Mark Fagan) was excellent. He was so helpful and explained step by step what I needed to do and answered all my queries. His knowledge and customer service was excellent.

Friendly, engaged customer service agent, very easy interaction, quickly achieved what was needed.

Rang RL and got through straight away spoke with Agent Lorraine who explained process, very efficient

I spoke to Declain and he was really helpful, telling me exactly what I need and was very knowledgeable and helpful. He listens to my problem and I felt he told me exactly what to do. Very easy and I... See more

Declan was polite, local and swift.Even said happy Birthday, I really appreciated that...maybe I am getting old!!. He made me believe it would be sorted...I hope it is...5 stars for Declan

All questions are answered simply and in full, operators show genuine empathy by dealing with customers respectfully and queries are never rushed. So easy and convenient to renew policies.

The staff that i was talking was very nice and helpfull to me.She provided all the information i needed and she had patience with me over the phone.Good experience

Person on the phone (Lorraine) answered all my questions in detail and was able to inform me of the next steps.

Waiting time for phone call is very reasonable. Option to choose required service is easy. Understand my request clearly with a prompt response.

Called to make a payment and the customer care representative was very nice and helpful and got it sorted straight away for

The person I was speaking to was wery helpful and was able to explain things to me soo I understood my policy and my needs and was able to point me in the right direction

Never had any problems with the company. If you have any questions the staff are excellent it help you out. Would highly recommend.

Great communication on the phone and in letters. Listen to you and give you what you need. I was with them 10years and never had any issues even through brexit

The phone was answered quickly and my question was dealt with in a professional manner.

No waiting, very efficient and Declan was able to process my request immediately. I wish every company's customer service was this efficient.

IT was great to be able to talk to a person and not a answermachine. And how he explained. Everything I needed to no about what I was looking for.i would highly recommend ye

This company is easy going and great to deal with any issues I had and well mannered and very nice to chat with

Nice guy on phone and sorted my situation out swiftly. The way all customer service should be done .

I would like to express my sincere gratitude for the exceptional customer service provided by the entire team. Your attentiveness and dedication are greatly appreciated. Thank you very much for your s... See more

Your customer care person, Lorraine, was very courteous and efficient in dealing with my issue today and left a very good impression on me.

Always very polite and quick to answer any questions

My call was answered quickly and efficiently. Lorraine was helpful and friendly. She answered my query very clearly.

Lovely staff who are really helpful. My query was answered and actioned straight away.

It was quick and straightforward to renew my policy over the phone, thanks

Very helpful and explained all my questions

Lorraine was very pleasant to deal with