I ordered the black refective cargo pants i was very happy with them however the customer service is terrible short blunt replies thst where no help and just excuses i know there is covid right now bu... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Really dope clothes but the quality is really not that great. I ordered a pair of their "Black Reflective Trackpants". I've worn them maybe 4 times and the lettering on the knees are already getting h... See more
Company replied
The outfit was exactly what I saw n its fit ok just the jacked the sleeve was long so next time I know I got to buy the jeans xl and the jacket in large so the sleeve fits better...but over all good b... See more
Company replied
I'm completely obsessed with the Flowers Denim Jeans! This isn't my first time shopping with Guapi, but by far, my favorite purchase. Not only was I complemented nonstop, but the pants feel great! The... See more
Company replied
Probably my favorite pants by far! Track pants and cargos are great quality! Have a nice collection of my favorites...not to mention customer service is great! If you need a little extra DRIP, this is... See more
Company replied
GUAPI GUAPI GUAPI!! What can I say, such a luxurious brand in every accept!! The customer service was also great and satisfying. THANK YOU!!
Company replied
Is the best brand I’ve ever wore. The quality is so dope the pieces getting better than better and definitely Guapi will be one of Most successful clothing line ever! Love
Company replied
Great quality clothing.I didn't have to wait a long time for my items to arrive.I needed to exchange a item and I did not have a issue at all the Guapi company communicated with me daily until I was s... See more
Company replied
These jeans are fire, I will be getting some more asap, they had me looking like a million bucks for sure.
Company replied
The quality of the pants is A1🔥🔥🔥. Everyone should experience the quality of these Dope ass clothing. I will be on the website regular 💪🏽
Company replied
Quality ain’t to be played with A1! Joggers go alot harder than pictures also had a item out of stock I purchased and got them swapped hassle free! Fast delivery to UK!
Company replied
Yo, what’s up everyone. So, as you all are, currently; I ordered some stuff from the Black Friday sale on November 30th and had to wait almost three months to receive my items. FedEx dec... See more
Company replied
You won't come across a better net-based brand. The clothes being sold is of the highest quality, you always get help to find what you're looking for and everything at a great price. 100% safe, 100% w... See more
Company replied
Bought the fusion hood and jeans almost a year ago, fire stuff, still in my frequent rotation
Company replied
Guapi is a excellent brand, I love the choice of pieces and quality weighted, the uniqueness of each piece the professional feedback from customers service the shipping process is expeditiously simple... See more
Company replied
We are official retailers of Guapi, Products are amazing and top tier customer service
Company replied
Company details
Written by the company
We believe there is strength through unity and intend to shape the world around us – not be shaped by it.
Contact info
United States
- support@guapi.ch
- guapi.ch
3.4
Average
156 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
Terrible experience – do not buy from this company
I had an awful experience with this company. I placed an order and received the wrong items in the wrong size. I contacted them, and it took three weeks to get a reply. When they finally responded, they offered to replace the items, but it took another two weeks for the new shipment to arrive.
When the replacement finally came, the product was damaged, broken, and of very poor quality. I tried to return it, and once again, the response time was terrible — it took them forever to reply, and they never provided a proper solution.
Customer service is horrible, product quality is extremely poor, and communication is painfully slow. I absolutely do not recommend buying from this store under any circumstances.
May 12, 2025
Unprompted review
Reply from Guapi
Hi Chris,
We sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this situation must be. To resolve this issue as quickly as possible, could you please provide us with your Order number?
Once we have that information, we will investigate the matter thoroughly and ensure a swift resolution.
Thank you for your patience and understanding.
- GUAPI Support Team
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I recently placed an order on this…
I recently placed an order on this website, and instead of receiving a proper update via email, to informed that one of the items I ordered was no longer available. On top of that, they sent me the wrong size—four extra-large instead of my actual size, which is extra-large. Trying to get in touch with their customer service has been extremely frustrating. When I finally managed to receive a response to one of my emails, the representative Dexter GUAPI Support Team offered me a mere 5% discount on a future order and told me to keep the incorrect shirt. That 5% discount amounted to just $1.74. I strongly advise against shopping with this company. Their lack of professionalism, poor customer service, and disregard for customers make it clear they are not trustworthy. Avoid these fake brands at all costs.
September 27, 2025
Unprompted review
Do not recommend
I ordered an outfit for my sons 4th birthday did express shipping and they took the money off of my card without even giving me so much as a confirmation email or text it took me to email them numerous times to even get a response . They claimed to have not received my order which was of no error of my own but still took my money ! We still have not yet reached a solution . I do not recommend anyone to order off of this site
July 20, 2025
Unprompted review
The denim jacket n stacked jeans with rimestones
The outfit was exactly what I saw n its fit ok just the jacked the sleeve was long so next time I know I got to buy the jeans xl and the jacket in large so the sleeve fits better...but over all good buy n still looking for their restock to buy again
May 19, 2025
Unprompted review
Reply from Guapi
Hi Malcolm,
Thank you so much for your awesome feedback! We're glad to hear you loved the denim jacket and stacked jeans with rhinestones, and that the outfit matched your expectations. 😊
We appreciate the sizing insight too—it’s helpful for future purchases. We’ll be sure to pass along your kind words to the team, and we’re excited to have you shop with us again. Stay tuned for our restocks—we’ve got more heat on the way!
Best regards,
The GUAPI Team
www.guapi.ch
Choose to pay with Apple Pay they…
Choose to pay with Apple Pay they redirected me to some third party server to pay soon as it took the money it kept saying error and never redirected me back to the site tried reaching out to guapi customer service they take forever to reply not very helpful at alll I even tried to give them the arn # so they can track it down they keep saying they don’t know anything about the transaction now I’m jus out of 150 they really scammed me I have spent a lot of money with them is the crazy part probably won’t be shopping anymore
June 28, 2025
Unprompted review
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Guapi and their delivery provider…
Guapi and their delivery provider delivered our order to the wrong address and they have proof of this. Despite numerous emails and 2 weeks after this occurred we still do not have an explanation, refund or replacement. Please be careful as they don't appear to want to help resolve this. I am in the process of taking legal action.
June 10, 2025
Unprompted review
Reply from Guapi
Hi Mark Hughes,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order.
To assist you as quickly as possible, could you please provide your order details, including the order number and the email address used for the purchase? Kindly send this information to us at support@guapi.ch with the subject line "Mark Hughes - Order Status."
Once we receive your details, we will prioritize your case, investigate the issue, and work on a swift resolution.
We truly appreciate your patience and will do our best to ensure your order is delivered as soon as possible.
Best regards,
GUAPI Support Team
GUAPI GUAPI GUAPI!
GUAPI GUAPI GUAPI!!
What can I say, such a luxurious brand in every accept!! The customer service was also great and satisfying.
THANK YOU!!
June 23, 2025
Unprompted review
Reply from Guapi
Hi Steve,
GUAPI GUAPI GUAPI—your energy is everything!
Thank you so much for your kind words and for taking the time to leave this amazing review.
We're beyond happy to hear you loved the quality and felt well taken care of by our customer service team.
Your support truly means the world to us. We can’t wait to serve you again soon—welcome to the GUAPI family!
-The GUAPI Team
Every time I put on Guapi I feel like a…
Every time I put on Guapi I feel like a real ROCKSTAR 💯
May 29, 2025
Unprompted review
Reply from Guapi
Hi Denelious Williams,
Appreciate you big time for the love!
We're glad GUAPI has you feeling like a real ROCKSTAR — that’s what we’re all about!
Thanks for repping the brand with confidence and style. Keep shining and stay GUAPI
– The GUAPI Team
A million bucks
These jeans are fire, I will be getting some more asap, they had me looking like a million bucks for sure.
May 18, 2025
Unprompted review
Reply from Guapi
Hi Joseph Soto,
Appreciate the love!
We're glad the jeans had you feeling like a million bucks — that's the energy we aim for. Can’t wait to see you back for more.
Stay sharp and keep repping GUAPI style.
-The GUAPI Team
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Reply from Guapi
Hi SK NK,
Thank you so much for your kind words and support!
We're thrilled to hear that you love our pants and accessories. It means the world to us to have customers like you who appreciate our designs.
Stay tuned for more exciting drops—we can't wait for you to see what's coming next! 💥🔥
Best,
The GUAPI Team
Love the brand and love you guys…
Love the brand and love you guys clothes they fit very unique
March 3, 2025
Unprompted review
Reply from Guapi
Hi Xavier,
Thank you so much for your support!
We're thrilled that you love the brand and the unique fit of our pieces. It means the world to us.
Keep rocking GUAPI, and we appreciate you being part of the family!
Stay stylish,
The GUAPI Team
It All Turned Around.
Yo, what’s up everyone. So, as you all are, currently; I ordered some stuff from the Black Friday sale on November 30th and had to wait almost three months to receive my items.
FedEx declared my package missing about a month after my claim and informed me that Guapi has also filed a claim.
In the beginning of my two-month-long-battle, Guapi was responsive, but not cohesive or understanding in my concerns.
Eventually, my first order of three items was declared lost for good and did not arrive (this was FedEx’s fault, however not Guapi’s).
I asked Guapi for replacement, then they went silent on me for about a week and a half.
After all said and done, they sent a replacement, but that also got lost in the FedEx warehouse for a while, also I asked for a refund after many attempts of trying for them to send a replacement, after all they did send a replacement, but still used FedEx and I had to battle for weeks for a refund or replacement.
In the end, everything did work out, about two days ago, I recieved a call from their customer support team offering me a free shirt and a discount for my troubles, which is all I wanted.
In a world full of soulless corporations, the fact that they called me and handled the situation 100% makes up for all of the headache.
Seriously, I was thinking about never ordering again-even though it was my first time ordering anyway.
They made up for it and showed that they truly care, this is how a company should operate.
Thanks to the Guapi support team and everyone involved in helping correct my experience.
February 24, 2025
Unprompted review
Reply from Guapi
Hi Jayvante,
We truly appreciate your patience and understanding throughout this process. While we regret the challenges you faced, we're glad we could make things right in the end.
Your feedback means a lot, and we’re grateful for the chance to turn your experience around.
Thank you for giving us the opportunity to show that we care. We look forward to serving you again!
Best,
The GUAPI Team
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Been waiting for my package for a…
Been waiting for my package for a month . My tracking number don't work it says delivered but not here it's a scam
February 6, 2025
Unprompted review
Reply from Guapi
Hi Cole Holloway,
We’re really sorry to hear about your experience. However, after reviewing the order number and the screenshot you provided, we can confirm that this is not a GUAPI order number and is unfortunately a scam.
Please note that we are not associated with Coutureshe.com, GUAPI Jeans Sale, or any other unauthorized sellers. Our official website is www.guapi.ch, and our only official customer support email is support@guapi.ch.
We strongly advise you to report the page where you made the purchase, as it is not affiliated with us. If you were charged, we recommend disputing the transaction with your bank immediately to request a refund.
To avoid scams in the future, always verify that you are on the correct website before placing an order. If you have any other concerns, feel free to reach out.
Stay safe and vigilant!
- The GUAPI Team
I ordered three items from Guapi but…
I ordered three items from Guapi but one was out of stock. Instead of issuing a refund they tried to force store credit on me. After multiple emails they finally refunded the out of stock item but only after I insisted.
Of the two items I received one ran small so I initiated a return for an exchange. They provided a return label and my package was successfully delivered to their warehouse. I waited over a week before following up only to be told they already refunded me but the only refund I received was for the out of stock item not the return. I never requested a refund just a size exchange yet they completely ignored this and kept my money.
This company is running shady business practices and misleading customers. I highly recommend reporting them to the FTC for their deceptive behavior. Stay far away unless you want to risk losing your money
December 19, 2024
Unprompted review
Reply from Guapi
Hi DG,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order, and we truly regret any inconvenience this has caused you.
We want to assure you that we have already processed the refund for your returned order. If you have any concerns or need further assistance, please don’t hesitate to reach out, we’re here to help.
Your feedback is important to us, and we appreciate your patience and understanding.
Best regards,
GUAPI Support Team
I ordered an item on 1/18 it is now 1/2…
I ordered an item on 1/18 it is now 1/2 and nothing has been shipped out. I had to contact them all for them to tell me they had “technical difficulties” with the assigned courier. So if I didn’t reach out I’d STILL be waiting on shipment! Very annoying and unprofessional. They offer to give give you store credit instead of your money back lol and won’t accommodate you with overnight shipping even though it’s their fault your package didn’t ship out in the first place. Guapi basically ruined my birthday. And I will NEVER order from them again. POOR CUSTOMER SERVICE!
January 18, 2025
Unprompted review
Reply from Guapi
Hi La La Hotsteppa,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order.
To assist you as quickly as possible, could you please provide your order details, including the order number and the email address used for the purchase? Kindly send this information to us at support@guapi.ch with the subject line " La La Hotsteppa - Order Not Received."
Once we receive your details, we will prioritize your case, investigate the issue, and work on a swift resolution.
We truly appreciate your patience and will do our best to ensure your order is delivered as soon as possible.
Best regards,
GUAPI Support Team
I still have not received any of my…
I still have not received any of my items from a Black Friday sale, which was over 10 items. The tracking says that it was delivered but my building doesn’t have them and they are not in my mailbox.
January 25, 2025
Unprompted review
Reply from Guapi
Hi Nassir Morrison,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order.
To assist you as quickly as possible, could you please provide your order details, including the order number and the email address used for the purchase? Kindly send this information to us at support@guapi.ch with the subject line "Nassir Morrison - Order Not Received."
Once we receive your details, we will prioritize your case, investigate the issue, and work on a swift resolution.
We truly appreciate your patience and will do our best to ensure your order is delivered as soon as possible.
Best regards,
GUAPI Support Team
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Robbery
I had order a item and never received anything. The item said available on line and then l got a email stating that Guapi gave me store credit. I had ask for my refund back on my card but they never email me back. I had put several emails but still get ignored.
January 11, 2025
Unprompted review
Reply from Guapi
Hi Mookie Malachi,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order, and we truly regret any inconvenience this has caused you.
We want to assure you that we have already processed the refund for your order. If you have any concerns or need further assistance, please don’t hesitate to reach out, we’re here to help.
Your feedback is important to us, and we appreciate your patience and understanding.
Best regards,
GUAPI Support Team
I have not gotten nothing kinder from…
I have not gotten nothing kinder from this site I been waiting over two weeks and I can’t even take it down I feel like I have been scammed
December 16, 2024
Unprompted review
Reply from Guapi
Hi there,
We're truly sorry to hear about your experience, and we apologize for any frustration this has caused. In order for us to better assist you and address your concern, could you please provide the following details:
Full Name
Email Address
Contact Number
Order Number
Once we have this information, we will prioritize resolving the issue as quickly as possible. Kindly send the details to us at support@guapi.ch.
We appreciate your patience and look forward to resolving this for you.
- GUAPI Support Team
Still haven’t received one of my item from my order it was 4 item but I only received 3 am yet to get a tee shirt and it’s going 3 months
I have purchased some stuff from the Black Friday sale and up to now it’s still say preparing to ship, I email them message them on Instagram, Facebook no luck about my order or money order #134467 I need answers
Still haven’t received one of my tee shirt, there was 4 items I only received 3 and it’s almost 3 months
November 28, 2024
Unprompted review
Reply from Guapi
Hi there,
We sincerely apologize for the inconvenience you've experienced. Due to the overwhelming volume of orders during our Black Friday Sale, there was a delay in processing some of the orders. We truly appreciate your patience and understanding during this busy time.
We hope that the issue has been resolved, as the items in your order have already been delivered. If you have any further concerns or questions, please feel free to reach out to us, and we'll be happy to assist you.
Thank you again for your support!
- GUAPI Support Team
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