RY

Ryan

United Kingdom

Reviews

Review of Guapi

Rated 3 out of 5 stars

I ordered the black refective cargo…

I ordered the black refective cargo pants i was very happy with them however the customer service is terrible short blunt replies thst where no help and just excuses i know there is covid right now but they told me guaranteed within a week but took a month to arrive. Because of this i wont be buying from them again

August 6, 2020
Unprompted review

Reply from Guapi

Hello Ryan,

Thank you for taking the time to leave a review.
I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

I am aware that the customer service team have been in contact with you explaining that unfortunately, the delay in receiving your order is due to the USA experiencing severe delays due to the Global Pandemic.

Review of Perfectkickzclub

Review of Pro:Direct Sport

Rated 1 out of 5 stars

Very bad

My order had to be switched to a different courier because they sent me an invalid tracking number customer support was also very poor with response taking a week and being the same email every time I finally got my order a month after I put the order in

December 14, 2019
Unprompted review

Reply from Pro:Direct Sport

Good morning,

Thanks for your message.

We're really sorry that we haven't been able to respond to your message as of yet. If you're still experiencing an issue or would like some help, please feel free to contact our dedicated customer services team directly. They can be contacted via email at customerservices@prodirectsport.com, or via phone at (+44) 0371 423 2020.

Regards,

Richard
Pro:Direct