I ordered the black refective cargo pants i was very happy with them however the customer service is terrible short blunt replies thst where no help and just excuses i know there is covid right now bu... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Really dope clothes but the quality is really not that great. I ordered a pair of their "Black Reflective Trackpants". I've worn them maybe 4 times and the lettering on the knees are already getting h... See more
Company replied
The outfit was exactly what I saw n its fit ok just the jacked the sleeve was long so next time I know I got to buy the jeans xl and the jacket in large so the sleeve fits better...but over all good b... See more
Company replied
I'm completely obsessed with the Flowers Denim Jeans! This isn't my first time shopping with Guapi, but by far, my favorite purchase. Not only was I complemented nonstop, but the pants feel great! The... See more
Company replied
Probably my favorite pants by far! Track pants and cargos are great quality! Have a nice collection of my favorites...not to mention customer service is great! If you need a little extra DRIP, this is... See more
Company replied
GUAPI GUAPI GUAPI!! What can I say, such a luxurious brand in every accept!! The customer service was also great and satisfying. THANK YOU!!
Company replied
Is the best brand I’ve ever wore. The quality is so dope the pieces getting better than better and definitely Guapi will be one of Most successful clothing line ever! Love
Company replied
Great quality clothing.I didn't have to wait a long time for my items to arrive.I needed to exchange a item and I did not have a issue at all the Guapi company communicated with me daily until I was s... See more
Company replied
These jeans are fire, I will be getting some more asap, they had me looking like a million bucks for sure.
Company replied
The quality of the pants is A1🔥🔥🔥. Everyone should experience the quality of these Dope ass clothing. I will be on the website regular 💪🏽
Company replied
Quality ain’t to be played with A1! Joggers go alot harder than pictures also had a item out of stock I purchased and got them swapped hassle free! Fast delivery to UK!
Company replied
Yo, what’s up everyone. So, as you all are, currently; I ordered some stuff from the Black Friday sale on November 30th and had to wait almost three months to receive my items. FedEx dec... See more
Company replied
You won't come across a better net-based brand. The clothes being sold is of the highest quality, you always get help to find what you're looking for and everything at a great price. 100% safe, 100% w... See more
Company replied
Bought the fusion hood and jeans almost a year ago, fire stuff, still in my frequent rotation
Company replied
Guapi is a excellent brand, I love the choice of pieces and quality weighted, the uniqueness of each piece the professional feedback from customers service the shipping process is expeditiously simple... See more
Company replied
We are official retailers of Guapi, Products are amazing and top tier customer service
Company replied
Company details
Written by the company
We believe there is strength through unity and intend to shape the world around us – not be shaped by it.
Contact info
United States
- support@guapi.ch
- guapi.ch
3.4
Average
156 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
Horrible company
Horrible company, SCAM, doesn't stand behind what they say, EXTREMELY disorganized. Good luck!!
October 23, 2024
Unprompted review
Reply from Guapi
Hi there,
We’re truly sorry to hear about your concerns, and we apologize for any inconvenience you’ve experienced. To further address your issue and resolve it as quickly as possible, could you please provide us with the following information:
Name
Email Address
Contact Number
Order Number
Once we have this information, we'll do our best to correct the issue right away. Please send the details to our customer support team at support@guapi.ch, and we will get back to you promptly.
Thank you for your patience, and we look forward to resolving this for you.
- GUAPI Support Team
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Product or finances
I ordered a NBA young boy Camo fit over a month again and haven’t received it yet. I need my product.
October 18, 2024
Unprompted review
Reply from Guapi
Hi Kelvin Owens,
Thank you for reaching out, and we sincerely apologize for the inconvenience this delay has caused. We understand how frustrating it must be to wait for your order.
To assist you further, could you please provide the details of your order, including the order number and the email address used? Kindly send this information to us at support@guapi.ch with the subject line "Kelvin Owens - Order not received." Once we receive your details, we will call you right away and investigate the issue and resolve it as quickly as possible.
We truly appreciate your patience, and we will make it a priority to ensure your order is delivered promptly.
- GUAPI Support Team
Quality ain’t to be played with A1!
Quality ain’t to be played with A1! Joggers go alot harder than pictures also had a item out of stock I purchased and got them swapped hassle free! Fast delivery to UK!
November 12, 2024
Unprompted review
Reply from Guapi
Hi cee vert,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that you’re happy with the quality of the joggers and that everything met your expectations. We’re also glad the item swap was hassle-free and that you received your order quickly!
Your support means a lot to us, and we’re always here to provide top-notch products and service. We look forward to serving you again soon!
- GUAPI Support Team
The quality of the pants is A1🔥🔥🔥
The quality of the pants is A1🔥🔥🔥. Everyone should experience the quality of these Dope ass clothing. I will be on the website regular 💪🏽
November 8, 2024
Unprompted review
Reply from Guapi
Hi CHRIS,
Thank you so much for your amazing feedback!
We're thrilled to hear that you're loving the quality of the pants – we take pride in offering the best products, and it’s great to know you’re enjoying them!
Your support means the world to us, and we’re excited to have you back on our website anytime.
- GUAPI Support Team
Great quality clothing.I didn't have to…
Great quality clothing.I didn't have to wait a long time for my items to arrive.I needed to exchange a item and I did not have a issue at all the Guapi company communicated with me daily until I was satisfied.I can't wait to get fly in Guapi!!
October 29, 2024
Unprompted review
Reply from Guapi
Hi Terica
Thank you so much for your kind words and for sharing your experience!
We're thrilled to hear that you’re happy with the quality of the clothing and that the exchange process was smooth and hassle-free. It’s wonderful to know that our team kept you updated and ensured you were satisfied every step of the way.
We truly appreciate your support with us!
- GUAPI Support Team
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I'm completely obsessed with the…
I'm completely obsessed with the Flowers Denim Jeans! This isn't my first time shopping with Guapi, but by far, my favorite purchase. Not only was I complemented nonstop, but the pants feel great! The way that they fit, tye use if materials, well worth it!
October 26, 2024
Unprompted review
Reply from Guapi
Hi Jordaan,
Thank you so much for your fantastic feedback and for giving us a 5-star rating!
We're thrilled to hear that you're completely obsessed with the Flowers Denim Jeans and that this has been your favorite purchase from GUAPI so far.
It’s wonderful to know that you received so many compliments and that the fit and materials exceeded your expectations. Your support and loyalty mean the world to us!
If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again soon!
- GUAPI Support Team
Perfect fit !
October 24, 2024
Unprompted review
Reply from Guapi
Hi Ef Ay,
Thank you so much for your wonderful feedback and for giving us a 5-star rating.
We're thrilled to hear that you found the perfect fit. Your support means a lot to us, and we're grateful to have you as a customer.
If you have any more feedback or need assistance in the future, please don't hesitate to reach out!
- GUAPI Support Team
I need help
I ordered my package a month ago , still no updates on my package ,I paid a good amount on my stuff and it never came and they didn’t give me a refund or even a response ( I been emailing every day , and still no feedback ) . I just want my package that I paid for it
September 12, 2024
Unprompted review
Reply from Guapi
Hi Raphaël Paul,
We're truly sorry to hear about the delay in receiving your order and the lack of communication you've experienced. This is not the level of service we strive to provide.
To help us quickly address your concern and resolve this issue, could you kindly provide your order number? We'll look into this immediately and ensure you receive your package or a refund as soon as possible.
Thank you for your patience, and we apologize again for the inconvenience.
- GUAPI Support Team
Great Return Support!!
Had a bit of an issue with some items I purchased that were a bit too big for me. Luckily for me GUAPI Support team got wind of it and helped me navigate my way through the process, expeditiously. I was grateful for the help and even happier with my return!! Thanks again
September 22, 2024
Unprompted review
Reply from Guapi
Hi EJ Hall,
Thank you so much for sharing your experience!
We're thrilled to hear that our Support team was able to help you quickly and ensure a smooth return process. It's great to know you're happy with the outcome! If you ever need assistance again, don’t hesitate to reach out.
We appreciate your support and look forward to serving you again soon.
- GUAPI Support Team
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Everything great
Everything great , thanks for the support & make my outfit look great 💯😎
October 1, 2024
Unprompted review
Reply from Guapi
Hi Jhovanny De Salas,
Thank you so much for your kind words and for trusting GUAPI to elevate your outfit!
We’re thrilled to hear everything worked out perfectly. If you ever need anything else or have more styling questions, we’re here to help!
Keep rocking that GUAPI style!
- GUAPI Support Team
Never got the $200 pants I paid for
Never got the $200 pants I paid for. Emailed them multiple times, nothing. This was the second time I tried to order these pants, the first time they refunded me because they had a mess up.
June 20, 2024
Unprompted review
Reply from Guapi
Hi Consumer,
Thank you for your feedback, and I sincerely apologize for the inconvenience caused with your order.
This is certainly not the experience we strive for, and we completely understand your frustration, especially since this is the second time you’ve encountered an issue.
To resolve this as quickly as possible, could you please send us an email at support@guapi.ch with the subject line “Trustpilot Review” and include the details of your order? Once we receive your email, we will personally call you to ensure this issue is addressed promptly.
We truly appreciate your patience and understanding.
- GUAPI Support Team
Customer service is one of the best…
Customer service is one of the best I’ve dealt with!
September 15, 2024
Unprompted review
Reply from Guapi
Hi Rhode Theodore,
Thank you so much for your kind words and for leaving us a 5-star review!
We’re thrilled to hear that you had such a positive experience with our customer service—it means the world to us.
We’re committed to providing the best possible support to our customers, and feedback like yours motivates us to keep improving. If there’s anything else we can assist you with, don’t hesitate to reach out.
Thanks again for your support!
- GUAPI Support Team
Is the best brand I’ve ever wore
Is the best brand I’ve ever wore. The quality is so dope the pieces getting better than better and definitely Guapi will be one of Most successful clothing line ever!
Love
September 5, 2024
Unprompted review
Reply from Guapi
Hi Consumer,
Thank you so much for your amazing feedback!
We’re beyond thrilled to hear that you love our brand and see the quality improving with each piece. Your support and kind words mean the world to us!
We can’t wait to keep delivering even more for you.
Thanks again for choosing GUAPI!
- GUAPI Support Team
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Super service
Super service . There was a problem with one item with shipping and customer service got it sorted straight away . 3 time ordering from Guapi and fantastic jeans and customer service .
August 28, 2024
Unprompted review
Reply from Guapi
Hi Dermot Melia,
Thank you so much for your wonderful review and for being a loyal customer!
We’re thrilled to hear that you had a great experience with our customer service and that you're enjoying our jeans. It means a lot to us that you've ordered from GUAPI three times already!
If you ever need anything else, feel free to reach out. We're always here to help!
Thanks again for choosing GUAPI!
- GUAPI Support Team
Official Guapi Retailers
We are official retailers of Guapi, Products are amazing and top tier customer service
September 3, 2024
Unprompted review
Reply from Guapi
Hi Manjinder Singh,
Thank you so much for your amazing 5-star review!
We're thrilled to hear that you love our GUAPI products and had a great experience with our customer service.
Your support means the world to us, and we're here whenever you need anything!
Thanks again for choosing GUAPI!
- GUAPI Support Team
Best jeans ever I have worn quality top…
Best jeans ever I have worn quality top notch, delivery top not notch, fit top top notch I recommend anyone any day any time trust me
August 5, 2024
Unprompted review
Reply from Guapi
Hi Afreca,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you’re satisfied with the quality, delivery, and fit of our jeans.
Your recommendation means a lot to us, and we truly appreciate your support!
Thanks again for choosing GUAPI!
- GUAPI Support Team
Keep doing the good work iam excited…
Keep doing the good work iam excited about our future will stay in touch
August 19, 2024
Unprompted review
Reply from Guapi
Hi R J,
Thank you so much for your kind words!
We’re excited about the future as well and look forward to staying in touch. Your support means the world to us.
Thanks again for choosing GUAPI!
- GUAPI Support Team
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Great fit jeans and fast shipping can’t…
Great fit jeans and fast shipping can’t go wrong!!!
August 10, 2024
Unprompted review
Reply from Guapi
Hi Marley,
Thank you so much for your kind words!
We’re thrilled to hear that you love the fit of the jeans and that your order arrived quickly. It’s always our goal to provide the best experience possible.
Thanks again for choosing GUAPI!
- GUAPI Support Team
Great and fast shipping times
Great and fast shipping times. As well as me also getting the wrong size they were super easy to work with as well as great communication throughout the whole process to make sure the customer is satisfied. Thank you guys so much!
August 3, 2024
Unprompted review
Reply from Guapi
Hi Anthony,
Thank you so much for your feedback!
We're thrilled to hear that you had a great experience with our shipping times and customer service. We always strive to ensure our customers are satisfied, and it's wonderful to know we could assist you with your order.
Thank you for choosing GUAPI!
- GUAPI Support Team
5⭐️ just peep the fit on Insta
5⭐️ just peep the fit on Insta; derekbxx
August 1, 2024
Unprompted review
Reply from Guapi
Hi Derekbx,
Thank you so much for the 5-star review!
We're thrilled to hear that you love the fit. You're awesome!
If you need anything else, feel free to reach out. Thanks again for your support!
- GUAPI Support Team
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