Mark Hughes

Hi there Mark,

We’re sorry to hear that your experience with Plum was not as expected.

As a regulated financial provider, we’re required to ensure that all account details, including the name on the bank account, match those on the Plum profile. These identity checks are in place to protect our customers and prevent fraud, and while they may seem strict, they're part of our obligations under UK financial regulations.

That said, delays in resolving these issues are never our intention, and we regret any inconvenience caused.
Please note, that we do not earn interest on held funds, and we are committed to returning money as quickly as possible once verification is complete.

If your case is still unresolved, please contact us at community@withplum.com, mentioning this review, so we can prioritize this.

Thank you!

Hi Mark Hughes,

We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order.

To assist you as quickly as possible, could you please provide your order details, including the order number and the email address used for the purchase? Kindly send this information to us at support@guapi.ch with the subject line "Mark Hughes - Order Status."

Once we receive your details, we will prioritize your case, investigate the issue, and work on a swift resolution.

We truly appreciate your patience and will do our best to ensure your order is delivered as soon as possible.

Best regards,
GUAPI Support Team

Hello Mark,

Thanks for your review, we’re really sorry to read about the poor experience you've had. At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion.

There is a function in the app to change from driver to passenger in cases where you are not driving but using your phone. This can be accessed by clicking on the trip once it loads.

Please note, the policy is only cancelled once the score drops below 30 overall so one occasion may not necessarily have led to this. I regret that the policy is being cancelled and I hope that you are able to find suitable cover for your vehicle soon. ~Theo, Social Media Team

Hi Mark Hughes,

We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order.

To assist you as quickly as possible, could you please provide your order details, including the order number and the email address used for the purchase? Kindly send this information to us at support@guapi.ch with the subject line "Mark Hughes - Order Status."

Once we receive your details, we will prioritize your case, investigate the issue, and work on a swift resolution.

We truly appreciate your patience and will do our best to ensure your order is delivered as soon as possible.

Best regards,
GUAPI Support Team

Thank you for your review!

We’re thrilled to hear that you had a wonderful experience and enjoyed amazing seats! Providing clear communication from start to finish is a top priority for us, and we’re glad we could make the process smooth for you.

We truly appreciate your trust and look forward to assisting you again for your next football adventure! ⚽🎟️

Best regards,
The Football Experience Team

Dear Mark

Thank you for taking the time to leave your review. We strive to make our customers complete experience enjoyable and effortless, so I am sorry to hear you have not received our usual high standard of customer care on this occasion. I would be grateful if you could email your contact details including your postcode to info@tapi.co.uk as we’d love to talk to you about this so we can try and make it right.

We look forward to hearing from you.

Kind regards

Kirsty