I ordered the black refective cargo pants i was very happy with them however the customer service is terrible short blunt replies thst where no help and just excuses i know there is covid right now bu... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Really dope clothes but the quality is really not that great. I ordered a pair of their "Black Reflective Trackpants". I've worn them maybe 4 times and the lettering on the knees are already getting h... See more
Company replied
The outfit was exactly what I saw n its fit ok just the jacked the sleeve was long so next time I know I got to buy the jeans xl and the jacket in large so the sleeve fits better...but over all good b... See more
Company replied
I'm completely obsessed with the Flowers Denim Jeans! This isn't my first time shopping with Guapi, but by far, my favorite purchase. Not only was I complemented nonstop, but the pants feel great! The... See more
Company replied
Probably my favorite pants by far! Track pants and cargos are great quality! Have a nice collection of my favorites...not to mention customer service is great! If you need a little extra DRIP, this is... See more
Company replied
GUAPI GUAPI GUAPI!! What can I say, such a luxurious brand in every accept!! The customer service was also great and satisfying. THANK YOU!!
Company replied
Is the best brand I’ve ever wore. The quality is so dope the pieces getting better than better and definitely Guapi will be one of Most successful clothing line ever! Love
Company replied
Great quality clothing.I didn't have to wait a long time for my items to arrive.I needed to exchange a item and I did not have a issue at all the Guapi company communicated with me daily until I was s... See more
Company replied
These jeans are fire, I will be getting some more asap, they had me looking like a million bucks for sure.
Company replied
The quality of the pants is A1🔥🔥🔥. Everyone should experience the quality of these Dope ass clothing. I will be on the website regular 💪🏽
Company replied
Quality ain’t to be played with A1! Joggers go alot harder than pictures also had a item out of stock I purchased and got them swapped hassle free! Fast delivery to UK!
Company replied
Yo, what’s up everyone. So, as you all are, currently; I ordered some stuff from the Black Friday sale on November 30th and had to wait almost three months to receive my items. FedEx dec... See more
Company replied
You won't come across a better net-based brand. The clothes being sold is of the highest quality, you always get help to find what you're looking for and everything at a great price. 100% safe, 100% w... See more
Company replied
Bought the fusion hood and jeans almost a year ago, fire stuff, still in my frequent rotation
Company replied
Guapi is a excellent brand, I love the choice of pieces and quality weighted, the uniqueness of each piece the professional feedback from customers service the shipping process is expeditiously simple... See more
Company replied
We are official retailers of Guapi, Products are amazing and top tier customer service
Company replied
Company details
Written by the company
We believe there is strength through unity and intend to shape the world around us – not be shaped by it.
Contact info
United States
- support@guapi.ch
- guapi.ch
3.4
Average
156 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
Best get if u want to have that fly…
Best get if u want to have that fly look ❤️✅
July 24, 2024
Unprompted review
Reply from Guapi
Hi Rome,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you're loving the look and style of our products.
Your support and kind words mean a lot to us.
- GUAPI Support Team
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DO NOT PLACE AN ORDER WITH THEM
DO NOT PLACE AN ORDER WITH THEM! My first time shopping with this company and I payed $200 for an item which was a gift for someone, I never received the item! Then when I contact both the carrier and the company of course they placed the blame on each other. On top of that these people had the audacity to tell me to go to the police station! Like what !? So you’re just not gonna do anything about my unreceived item and I’m suppose to wait on the police to do what exactly? Never dealt with anything like that in my life! Warning before shopping! Customer service is terrible and basically just took my $200!
July 24, 2024
Unprompted review
Reply from Guapi
Hi Talyah,
We sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this situation must be. To resolve this issue as quickly as possible, could you please provide us with your Order number?
Once we have that information, we will investigate the matter thoroughly and ensure a swift resolution.
Thank you for your patience and understanding.
- GUAPI Support Team
Excellent Styles and Quality!
Excellent Styles and Quality!
We’ve been working with Guapi for a while now, and they have been a pleasure to collaborate with. Our clients love the styles and quality of the brand, and the MSRP is excellent. Plus, their shipping is incredibly fast. Highly recommend!
April 1, 2024
Unprompted review
Reply from Guapi
Hi Ivo Ferreira,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you've enjoyed working with us and that your clients love our styles and quality. We strive to provide excellent service, and it's great to know that our fast shipping and competitive MSRP are making a positive impact.
We look forward to continuing our successful collaboration.
- GUAPI Support Team
The pants are really good quality
The pants are really good quality, catches eyes everytime I wear it!
July 15, 2024
Unprompted review
Reply from Guapi
Hi Ayomide Pedro,
Thank you so much for your fantastic feedback!
We're thrilled to hear that you love the quality of our pants and that they catch attention whenever you wear them.
Your support means a lot to us!
- GUAPI Support Team
Quality clothing made with style and…
Quality clothing made with style and design
July 7, 2024
Unprompted review
Reply from Guapi
Hi Consumer,
Thank you so much for your feedback!
We're delighted to hear that you appreciate the quality and style of our clothing. It means a lot to us that you're satisfied with your experience.
If there's anything else we can assist you with, feel free to reach out anytime!
- GUAPI Support Team
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They have great Customer Service
They have great Customer Service. When I had an issue with my order they responded quick and solved my issue. They were understanding of my situation and fix it without no problem. One thing about my I love communication and the fact they took the time to communicating back had me. They have a customer for life.
June 30, 2024
Unprompted review
Reply from Guapi
Hi Kenneth Green,
Thank you so much for your kind words!
We’re thrilled to hear that you had a positive experience with our customer service team. Our goal is always to respond quickly and effectively to any issues our customers face, and it’s wonderful to know that we were able to meet your expectations.
Your feedback about our communication means a lot to us, and we’re so glad to have earned your trust and loyalty. We look forward to serving you again in the future.
Thank you for being a valued customer for life!
- GUAPI Support Team
Guapi is a excellent brand
Guapi is a excellent brand, I love the choice of pieces and quality weighted, the uniqueness of each piece the professional feedback from customers service the shipping process is expeditiously simple and fast nothing but love for the Guapi family, shalom shalom
June 24, 2024
Unprompted review
Reply from Guapi
Hi Jaelon T,
Thank you so much for your wonderful message! We're thrilled to hear that you love our pieces and appreciate the quality and uniqueness.
We're also glad our customer service and shipping process have met your expectations.
Your support means the world to us. Nothing but love for you too!
- GUAPI Support Team
They r scam
Guapi is fraud I put order then then they took the money I verify my identity and still it's been 2 weeks and they don't want to give me my money back broke ass GUAPI. They did they same thing with my friend placed an order and never recieved the order this is crazy.
June 6, 2024
Unprompted review
Reply from Guapi
Hi,
We're very sorry to hear about your experience and appreciate you bringing this to our attention.
To help us resolve this issue as quickly as possible, could you please provide your name, email address, phone number, and order number? We will investigate the matter and get back to you with a solution.
Thank you for your patience and understanding.
- GUAPI Support Team
The best new clothing line in the game
The best new clothing line in the game. The quality of the clothes are next level fabrics with the best quality I ever put on. 🔂
May 7, 2024
Unprompted review
Reply from Guapi
Hi Sammar Brown,
Thank you so much for your fantastic feedback! We're thrilled to hear that you love our clothing line and that the quality of our fabrics has impressed you. Your support and kind words mean a lot to us.
If you have any further questions or need assistance, feel free to reach out. We look forward to continuing to provide you with next-level quality and style.
Thanks again!
- GUAPI Support Team
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Really good experience, recommended
After a misunderstanding with a return item, the customer service team reached out to me and the manager Ron was really helpful in resolving the issue!
Recommended
May 22, 2024
Unprompted review
Reply from Guapi
Hi Filippo Taddei,
Thank you so much for your kind words and recommendation! We're thrilled to hear that Ron and our customer service team were able to assist you effectively in resolving the misunderstanding with your return item.
Providing excellent service is always our top priority, and it's wonderful to know that we could meet your expectations.
If you ever need assistance in the future, please don't hesitate to reach out to us. We're here to help!
- GUAPI Support Team
Amazing customer service
Amazing customer service, responds very quickly and is always willing to help however they can.
May 2, 2024
Unprompted review
Reply from Guapi
Hi Enjunay Jones-Lee,
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our customer service team. Providing excellent service and quick assistance is always our top priority.
If you ever need anything else, don't hesitate to reach out. We're here to help!
- GUAPI Support Team
Guapi is the best brand
Guapi is the best brand, the quality of the products is very high the details of the jeans and in the way they are made makes them unique.
Their pants are the best there can be out there talking about quality is fit is crazy they are perfect.
Very fast shipping I live in italy and it took less than a week to arrive, they prepare the package right away in the same day and ship it to you either the same day or the next day a very fast thing
Their website is very orderly, with catalogs showing different types of fits and
Each item has its own description making it perfect
They update the site frequently with new clothes all very interesting
Guapi is the perfect brand
May 2, 2024
Unprompted review
Reply from Guapi
Hi Riky,
Wow! Thank you so much for your incredible feedback! We're overjoyed to hear that you love GUAPI and appreciate the quality and details of our products. Providing exceptional pants with a perfect fit is what we aim for, and we're thrilled that we've hit the mark for you.
We're also glad to hear that you had a seamless shopping experience with fast shipping to Italy. Ensuring timely delivery and efficient service is important to us.
Your compliments about our website organization and frequent updates mean a lot to us. We strive to make your shopping experience as enjoyable and convenient as possible.
Thank you for your support and for choosing GUAPI as your go-to brand. We're honored to have you as part of our community!
- GUAPI Support Team
They sell very high quantity products…
They sell very high quantity products that the hot shots are looking for to stat ahead of the urban & casual wear! The fits are to the T & the description of each product matches perfectly. The silhouette of the craftmanship that goes into each product is the most important part. I can tell this brand thinks about their customers & their fanbase! My home Brooklyn NY is happy to see me sport this brand! Keep em coming!
April 18, 2024
Unprompted review
Reply from Guapi
Hi Derek,
Thank you so much for your amazing feedback! We're thrilled to hear that you're enjoying our products and that they resonate so well with the urban and casual wear scene. Ensuring top-notch quality, perfect fits, and accurate product descriptions are our top priorities, and we're delighted that you've noticed and appreciated the craftsmanship that goes into each item.
It means the world to us to know that our brand is making a positive impact in Brooklyn and beyond. Rest assured, we're committed to keeping the momentum going and bringing you even more great products in the future!
Thank you for your support and for being a part of our community. We can't wait to continue this journey with you!
- GUAPI Support Team
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If Guapi is not at the top yet their on…
If Guapi is not at the top yet their on they way UP i was shocked how quickly they responded back to my email of my concerns of order I'm a proud customer of Guapi and would advise also refer this clothing store to others Amzing Job THE BIGGEST Tymurcus
April 8, 2024
Unprompted review
Reply from Guapi
Hi Murc,
Thank you so much for your incredibly kind words and feedback! We're thrilled to hear that you're a proud customer of Guapi and that you were impressed by our quick response to your concerns. Your support means the world to us.
We're committed to continuously improving and striving to provide the best possible experience for our customers. If you ever have any further questions or concerns, please don't hesitate to reach out.
Thank you for choosing Guapi and for recommending us to others. We truly appreciate your support and loyalty.
- GUAPI Support Team
I love Guapi the clothing is amazing…
I love Guapi the clothing is amazing and and the customer support is on point , prompt with the transaction and making it right when I had a return!!!!! Forever a fan of Guapi!👍❤️
April 3, 2024
Unprompted review
Reply from Guapi
Hi The Captain,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our clothing and that our customer support met your expectations. We strive to provide excellent service and ensure our customers are happy with their purchases.
We truly appreciate your support and look forward to serving you again in the future! If you have any further feedback or questions, feel free to reach out anytime.
- GUAPI Support Team
Ron Lacson at Guapi has the best…
Ron Lacson at Guapi has the best customer’s service ever. I had trouble with an order that was placed wrong and he got it resolved right the way. He apologized and took care of everything. I cannot thank him enough for everything he has done for my order.I would recommend this website to anyone who wants to place an order because they are good at responses.
March 28, 2024
Unprompted review
Reply from Guapi
Hi Vladimir,
Thank you for your kind words!
We're thrilled to hear that Ron Lacson provided you with exceptional customer service and efficiently resolved the issue with your order. Ensuring our customers' satisfaction is our top priority, and we're grateful for your recommendation.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
- GUAPI Support Team
I ordered two pair of pants from them…
I ordered two pair of pants from them which they said was available on the website one they said they sold out in my size and the other pair was to big so I sent them back I emailed them bout both pair no response and I’m still waiting on my money from one pair
February 25, 2024
Unprompted review
Reply from Guapi
Hi Lonny Adams,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced. We'll investigate the matter immediately and prioritize resolving the issue with your refund. Please provide us with your order details (Complete Name, Order Number, Email Address used) so we can expedite the process.
Your satisfaction is our top priority, and we appreciate your patience as we work to rectify this situation.
- GUAPi Support Team
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Best jeans available
Every pair of jeans I’ve ordered have been perfect and different,their style stands out and also helps mine! Also their customer service it top tier,their always in contact and their shipping and delivery service is fast,even their return services was perfect I highly recommend to shop with them
March 4, 2024
Unprompted review
Reply from Guapi
Hi Monte,
Thank you so much for your glowing feedback!
We're thrilled to hear that you've had such positive experiences with our products and services. Providing unique and standout styles is something we pride ourselves on, and we're delighted to know that they complement your personal style so well. Our team works hard to ensure excellent customer service and a seamless shopping experience, from fast shipping to hassle-free returns.
Your recommendation means the world to us, and we look forward to serving you again in the future!
- GUAPI Support Team
HIGH QUALITY
they delivered on time and the pants are high quality! in love with them
February 26, 2024
Unprompted review
Reply from Guapi
Thanks for the love! We're glad your pants arrived on time and that you're loving the quality. Enjoy! 😊
There product is excellent
There product is excellent, material very good. i only wish i took one size up. But the leather pants is great. The customer service is good, they do contact you and i got my product very promptly.My experience was overall awsome and i will be shopping on this website again.
February 16, 2024
Unprompted review
Reply from Guapi
Thrilled you love our leather pants! Your feedback on sizing is noted, and we're glad you had a great experience with our customer service. Looking forward to your next visit!
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