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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the competitive pricing. Consumers appreciate the well-designed products made with quality materials. The delivery service is generally considered fast and reliable, although some people have reported issues with a specific courier. Many reviewers highlight the comfortable fit and true-to-size accuracy of the items, especially shoes, while some others suggest considering sizing up for certain products. People also appreciate the excellent customer service, noting efficient handling of returns and helpful assistance from the support team. Overall, the brand is well-regarded for its quality, design, and value.

Based on these reviews

Rated 4 out of 5 stars
Verified

Great service on delivery of great quality gear as always. Down side had to return an item …. Refund seems to take too long /up to 2 weeks for your money back is stretching it a bit

Company replied

Rated 4 out of 5 stars

The website is good, but some items just require a little bit more information. The quality if their products is excellent and when I ever need cycling gear, Endura is always my go to brand! I don’t... See more

Company replied

Rated 4 out of 5 stars
Verified

Great products, good quality, good price. Had to have 2 shots to get the correct size though (for gloves in this instance), so not sure size guides are quite as reliable as they might be. Makes me a b... See more

Company replied

Rated 4 out of 5 stars
Verified

Online checkout process was nice and easy and delivery arrived quickly. The returns/ exchange process is quite slow. Has to do two steps to get return label and still wating on the next step to select... See more

Company replied

Rated 5 out of 5 stars
Verified

Great experience with Endura sizing madness. My Endura nappies size L, shorts size XXL for my waist 36". Replacing my 10 years old Endura shorts size XL which were 5 cm shorter than these shorter shor... See more

Company replied

Rated 3 out of 5 stars
Verified

Sent an incorrectly ordered item back which has now been received by the returns department. I can't get a smaller replacement as that's not how the system works apparently, I get a refund and g... See more

Company replied

Rated 5 out of 5 stars
Verified

Really pleased with resent purchase of Jacket and Trousers. Great quality and sizing correct. Each item was delivered in 3 days from purchase date by Evri. Could not be better. Will be buying more MTB... See more

Company replied

Rated 5 out of 5 stars

Further to my review dated 02/10/25 & following an escalation by Endura Customer Care Team - the items I ordered have been delivered - Thanks The items were 2 BaaBaa base layers which I look fwd to t... See more

Company replied

Rated 5 out of 5 stars
Verified

Delays to orders being issues due to works at the distribution centre were well posted. So delivery taking a few more days was expected and fine. Better still Im fitting a L top now :). But the arm... See more

Company replied

Rated 5 out of 5 stars
Verified

The crash replacement policy is worth buying an Endura helmet alone, the helmets are well made and comfortable. And do their job well should you crash and land on your face.

Company replied

Rated 3 out of 5 stars
Verified

Ordered a pair of MTB shoes and merino socks to take advantage of the 50% off shoe sale. Unfortunately the shoes were too small and I needed the next size up. Was advised I’d need to return existing o... See more

Company replied

Rated 5 out of 5 stars
Verified

Good quality gear. I took note of some of the reviews, on Reddit, as the sizes run a bit roomy. However, I have a “relaxed” athletes geometry and appreciated the a little bit of give in the shorts and... See more

Company replied

Rated 3 out of 5 stars
Verified

Failed to provide item paid for and refused to accept responsibility. However subsequently Endura have agreed to refund my payment for which I am grateful. None of this reflects on Endura products wh... See more

Company replied

Rated 5 out of 5 stars

Alice in the customer support team sorted my return really quickly and with no hassle at all. Excellent customer service - thank you Alice!

Company replied

Rated 5 out of 5 stars
Verified

Well, the service I got was as I expected, all super quick. I purchased net base layer vests which became holier than holy the moment I tried one so in my opinion, poor quality fabric, too flimsy f... See more

Company replied

Rated 5 out of 5 stars
Verified

After reading several reviews about sizing up when buying Endura shoes I chose a UK 10 instead of my usual UK 9. I have slightly wide feet and this size suited my feet perfectly. The shoe looks good a... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a missing parcel, so I had to reach out to customer services, who quickly dealt with everything super efficiently. The replacement was sent quickly. Exceellent communication. I've have bought mo... See more

Company replied

Rated 5 out of 5 stars

As a newbie to mountain biking, this was my first purchase from Endura, and I am delighted with my purchase. I ordered the wrong size for my jacket, and the return was handled quickly, and the custome... See more

Company replied

Rated 4 out of 5 stars
Verified

Straightforward to order and promptly delivered. Had an issue with previous pair of these shorts in that the logo peeled off. Returned that pair and received a refund. Just hope this doesn’t happen wi... See more

Company replied

Rated 5 out of 5 stars
Verified

True to size. Exactly as described, good looking shoes and well made. The soles stick like glue to my MTB pedals the tongue mounted elastic strap keeps laces safely out of the chainring etc. Very... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought an Endura event shirt for an Etape. A problem developed and the Etape team were reluctant to help. Despite not being my direct supplier, Endura refunded my money allowing me to buy another En... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service - unfortunately had to return an item ( too small ) but easy to do & prompt refund

Company replied

Rated 4 out of 5 stars
Verified

Delivered okay, EVRI is rarely good for us these days. Shoes fit and are true to size. Cleat adjustments seems good. First impressions are good… 4 stars purely due to EVRIs random delivery approach.

Company replied

Rated 4 out of 5 stars
Verified

Wanted a light, waterproof jacket for summer & this fits the bill perfectly. However, it took 6 days from the "Evri has your parcel" email to actually receiving it. I wish companies would just use Par... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve been a fan of the FS 260 pro range for a long time because I like the fit and quality of it. I was looking for a pair of dark blue bib longs to match my new bike and found them half price on the... See more

Company replied

Rated 3 out of 5 stars
Verified

The size chart on line was miles off, the subscribe for 10% discount code didn't work, and the refund Is taking ages. However the second jacket I purchased is awesome and it arrived next day

Company replied

Rated 4 out of 5 stars
Verified

Quick delivery of my mtb top. I loved the design and it fut perfectly in the body however the sleeves were far too long, they would have driven me mad whilst riding! The return procedure was easy and... See more

Company replied

Rated 5 out of 5 stars
Verified

Smart top for my grandson, delivered promptly with free delivery. Quality looks good but it hasn’t been washed yet. If it is popular with the family members I would visit the website again.

Company replied

Rated 5 out of 5 stars
Verified

I normally ride Five Tens but at 50% off looked like too good a deal to miss. They look great, fit great and ride really well. I looked at reviews before I bought them and the only negative comment I... See more

Company replied

Rated 5 out of 5 stars
Verified

Really happy with the quality & style of the helmets: Both fit well & look great on. Delivery was incredibly fast & as always reliable.

Company replied

Rated 5 out of 5 stars
Verified

Really comfortable helmet. I like the foam interior being covered where it meets the outer shell, so when you lay it down it doesn't get marked and dimpled. Colour Orange very nice!

Company replied

Rated 5 out of 5 stars
Verified

Found the gloves I was looking for easily and at a good price. Received delivery within a few days. Gloves and service highly recommended.

Company replied

Rated 5 out of 5 stars
Verified

Super range, really good prices in the reduced section and lots of information up front about dispatch timings.

Company replied

Rated 5 out of 5 stars
Verified

I’ve long been a fan of Endura and when I saw the sale on, I was desperate to get a pair of trousers for the upcoming season bikejoring. Fab colour, fit and speedy delivery. Thanks

Company replied

Rated 5 out of 5 stars
Verified

My second time buying Endura products. This time I managed to pick up a few bits in the sale - which was even better. The products are all well designed using quality materials.

Company replied

Rated 5 out of 5 stars
Verified

Delivery arrived swiftly and correct items were dispatched! Good quality, look forward to wearing the gear I bought.

Company replied

Rated 5 out of 5 stars
Verified

Evri were as usual sh**e at the delivery. On the first day they changed time three times before then delaying to next day. Only changed time twice the next day!! Find a more reliable courier

Company replied

Rated 5 out of 5 stars
Verified

Well made, fit on the smaller side so I chose a size up which is fine. Jacket comfortable with longer sleeves that don't ride up. Tested in a light shower and beads well on surface. Not tested in a f... See more

Company replied

Rated 5 out of 5 stars
Verified

First class all round from order to fast delivery.Plus excellent cycling shoes! Will purchase from Endura again.Thank you

Company replied

Rated 5 out of 5 stars
Verified

Arrived quickly and the cycling shorts are amazing. Drop part works super well and the padding is incredible. Super comfy.

Company replied

Rated 3 out of 5 stars
Verified

Happy with service/delivery but clothing sizing way out. Shirts come up very large compared to the marked sizes.

Company replied

Rated 5 out of 5 stars
Verified

Very high quality products at a competitive price. Love the yellow hi viz stripes on back of legs.

Company replied

Rated 5 out of 5 stars
Verified

I ordered some gloves because I love the quality items this company makes. Item is top quality and arrived in good time too. Endura are top notch 👍🏻

Company replied

Rated 5 out of 5 stars
Verified

Have used Endura several times for various pieces of cycling kit. Quick and reliable service.

Company replied

Rated 5 out of 5 stars
Verified

Finally a belt that doesn't dig in! comfortable and strong,another great endura product,

Company replied

Rated 4 out of 5 stars
Verified

The gloves are good quality and the pads do give my dodgy wrists, support. Pleased with the purchase.

Company replied

Rated 5 out of 5 stars
Verified

Great quality products with super slick service. Will be buying more!

Company replied

Rated 5 out of 5 stars
Verified

Good price and high quality products windchill and thermo bins purchased.

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service provided regarding my damaged rain jacket pouch. Thank you!

Company replied

We perform checks on reviews


Company details

  1. Sportswear Store
  2. Activewear Store
  3. Clothing Store
  4. Outdoor Sports Store

Information provided by various external sources

Find out why Movistar, the world's No. 1 ranked cycle team & legends like Tim Don & Danny MacAskill choose Endura's world beating cycling apparel & accessories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Excellent customer support from Alice

Alice in the customer support team sorted my return really quickly and with no hassle at all. Excellent customer service - thank you Alice!

October 8, 2025
Unprompted review
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 2 out of 5 stars
Verified

Shopping experience was totally ruined…

Shopping experience was totally ruined by Endura’s use of EVRI to misdeliver parcel to another address in neighbourhood, then chatbot suggested I trawl about and find where their driver left parcel. Fortunately whoever received parcel delivered it to my home next day. Will never repeat order from any seller that uses Evri or Yodel

October 1, 2025
Endura logo

Reply from Endura

Hello JB,

We appreciate you taking the time to share your experience. We're sorry to hear about the delivery issues and the inconvenience it caused. We'll review this with our delivery partners to improve our service.

A message has now been sent to your account.

Kind regards,
Liam

Rated 5 out of 5 stars
Verified
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars
Verified

Quick response to returns

September 26, 2025
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars
Verified

Endura FS260-Pro Adrenaline Race Cape II

Ordered and arrived quickly

September 24, 2025
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars
Verified
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars
Verified

The crash replacement policy is worth…

The crash replacement policy is worth buying an Endura helmet alone, the helmets are well made and comfortable. And do their job well should you crash and land on your face.

September 24, 2025
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars
Verified

Super range, great communication

Super range, really good prices in the reduced section and lots of information up front about dispatch timings.

September 23, 2025
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars
Verified

MT500 shoes are a great fit

MT500 shoes are a great fit. Haven’t tried them in the wet yet.

September 24, 2025
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 3 out of 5 stars
Verified

Great kit, shame about the returns process …

Sent an incorrectly ordered item back which has now been received by the returns department.

I can't get a smaller replacement as that's not how the system works apparently, I get a refund and get to order the correct size again.

Oh well

September 24, 2025
Endura logo

Reply from Endura

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Kayleigh

Rated 1 out of 5 stars

Unsubscribing from your mail is a nightmare...

Best cycling shorts I have ever bought but what a nightmare trying to unsubscribe from your mailing list.......

October 6, 2025
Unprompted review
Endura logo

Reply from Endura

Hi Mark,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?

We look forward to getting this resolved.

Kind Regards,
Liam

Rated 5 out of 5 stars
Verified

Great product

Great product, well priced and quick delivery.

September 24, 2025
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 1 out of 5 stars
Verified

Still not got my helmet.

Still not got my helmet. It has arrived now but it was out of the Endura box it all seems intact from what I can see.

September 29, 2025
Endura logo

Reply from Endura

Hello Fiona,

We are very sorry your helmet has not arrived. We will investigate the delivery immediately to see what happened with it.

A message has now been sent to your account.

Kind regards,
Liam

Rated 5 out of 5 stars
Verified

Excellent product quickly delivered!

Excellent product quickly delivered!

September 24, 2025
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars
Verified
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars
Verified

Excellent customer service provided…

Excellent customer service provided regarding my damaged rain jacket pouch. Thank you!

September 23, 2025
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Further to my review dated 02/10/25

Further to my review dated 02/10/25 & following an escalation by Endura Customer Care Team - the items I ordered have been delivered - Thanks
The items were 2 BaaBaa base layers which I look fwd to testing over the autumn season & will review again

October 4, 2025
Unprompted review
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 1 out of 5 stars

Returns process slow and difficult to navigate

I returned an item as it is too small however I have not had an email to confirm the return let alone a refund even though the tracking shows it was delivered on Sept 22nd. Very disappointing, I won’t be ordering again.

September 22, 2025
Unprompted review
Endura logo

Reply from Endura

Hi Rosemary,

I am sorry to hear you've had an issue regarding your return.

I do want to assist and look further into this.

Please can you sign into your account to view the message I have just sent you?

Kind Regards,

Stephen

Rated 5 out of 5 stars
Verified

Fast delivery and quality product

Product arrived fast, great quality.

September 26, 2025
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars
Verified

Initial order not delivered

Initial order not delivered. Prompt response and great customer service replacement successfully delivered

September 24, 2025
Endura logo

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

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