The jacket is very good quality and I had great customer service from them when I had an issue with the delivery. However, I would urge them to stop using Evri as their delivery service - I paid extra... See more
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In 1966, outdoor wear as we know it didn’t really exist. Then, Berghaus came along. Born in the North East of England from a single idea by Peter Lockey and Gordon Davison, Berghaus started selling quality outdoor gear in 1966 from a small shop called the LD Mountain Centre in Newcastle, UK. It’s been our goal to make proper gear packed with innovation from the beginning. Our founders quickly gained a reputation for selling the best outdoor wear the industry had to offer, including products like Atomic Skis, Marker Bindings and Nordica Ski. They were also the first to bring the iconic SCARPA walking boot to the UK market. The natural next step for Lockey and Davison was to make their own gear. Soon, they began to design, test and create brand new outdoor wear, inspired by what climbers actually wanted and needed. And so, Berghaus was born.
Written by the company
Colima Avenue 12, SR5 3XB, Sunderland, United Kingdom
Replied to 99% of negative reviews
Typically replies within 24 hours
Berghaus did nothing wrong although EVRI, the carrier they use are useless and the experience was not good. Lost my package even though I requested delivery too my local post office. Ended up getting a refund no issues there. I won’t shop at Berghaus again unless they change carrier.
I paid extra for Next Day Delivery. It arrived 4 days later, after I had already left for my holiday (the reason I paid to get it quickly). Using Evri for delivery is a bad business choice.
Purchased a jacket, provided my address correctly package was then delivered to a incorrect unknown location and left unsecured berghaus advise to open a false police report to say it was stolen, package wasn't delivered correctly to be stolen over a week ive been calling berghaus awful experience
Order 701669593
Quick delivery, easy return and swift refund on unwanted item. (Ordered more than one size to try)
Took forever for my delivery to arrive as it was lost in transit. Berghaus did re send the parcel but this was a bit late and I missed a camping trip.
Products from berghaus are pretty good. Shame about the delay
Easy ordering and good that it’s free delivery. Think the hoody was overpriced, but it was a birthday gift that my son wanted.
Truly an amazing coat, great for someone who is not able to physically keep warm whilst out and about. Swift postage and apparently an exceptional gift.
Love the brand, product quality. purchase with discount offer cannot be beaten! Fast delivery
The offer of 15% off my first order turned out to be disingenuous. It was not made clear the some items, including the coat which I bought, were excluded from the offer. This exclusion was mentioned only in Clause 27 of the Terms & Conditions, thus giving the exclusion a level of obscurity which I doubt many uncovered prior to placing their order.
Reply from Berghaus
Your product is very good and I’m very satisfied with it. In error, I ordered the wrong size. Your returns system was excellent. I then ordered the right size and it came through promptly.
Amazing experience - my son's waterproof jacket zip was damaged. Used Berghaus's repair service for free, just paying for postage, and the jacket was returned within a couple of weeks with a new zip. This is true sustainability and not green washing.
great company with great product's never any hassle when buying or returning goods.
Although delivery was slightly slow (evri), the walking boots were a real hit with my son, comfortable from day one, light, basically he loves them, very happy, looking forward to Christmas, Berghaus walking boots are definitely on my wish list.
Since our order we were given every important information about our delivery and delivery date and time we were very impressed.
Great t-shirt. Good quality substantial cotton; great (medium) fit; yellow can be a loud colour, but this one is more muted.
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