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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high quality of the products, highlighting their durability and value for money. Consumers find the items comfortable and well-suited for outdoor activities like hiking and walking. People also value the reliable weather protection offered by the waterproof clothing. The service receives positive feedback, with reviewers mentioning quick delivery and dispatch. The returns and refunds are efficient and hassle-free. Consumers also appreciate the excellent customer service, particularly the prompt and helpful responses from the support team. However, opinions on the order process are mixed, with some experiencing delays and issues with delivery.

Based on these reviews

Rated 4 out of 5 stars
Verified

The jacket is very good quality and I had great customer service from them when I had an issue with the delivery. However, I would urge them to stop using Evri as their delivery service - I paid extra... See more

Company replied

Rated 4 out of 5 stars
Verified

A great coat at a great (sale) price. A replacement for my old one which I had for many years and the old fleece insert fits in the new coat which was a nice surprise. The delivery was a different m... See more

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Rated 4 out of 5 stars
Verified

Great coat and good communication. Had to refund my next day delivery payment as evri couldn't manage to deliver my parcel and didn't deliver it to the correct location. Otherwise I would of given 5 s... See more

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Rated 4 out of 5 stars
Verified

Hassle free shopping . Garment came up on small size though other than that good quality and from ordering to recieving hassle free .

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Rated 5 out of 5 stars

Fantastic Service Some stitching had come away on my almost 5 year old jacket. I went looking to buy the same jacket again, but it had been discontinued. I noticed the "repairhaus" tab and discovere... See more

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Rated 5 out of 5 stars
Verified

High quality product, in terms of design, materials and construction. Perfect rucksack for a day. Easy to order and delivered fast - Great service from Berghaus.

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Rated 5 out of 5 stars
Verified

My son spotted hooded top for going to Amsterdam. He wanted something that was easy to wear. The service was outstanding and top arrived early than stated.

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Rated 5 out of 5 stars

Absolutely brilliant repair service. The pocket zips in my son’s Goretex jacket had failed. Other than that, it’s still a cracking coat that has served him well for DofE and Ten Tors. Berghaus repaire... See more

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Rated 5 out of 5 stars
Verified

I always look up the technical details, recommended use as well as the general description for the product. This end of the year I was looking for warmer items and these details were most helpful.

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Rated 5 out of 5 stars
Verified

Website was easy to use, items was dispatched promptly. Pleased with boots I purchased. Comfortable on first time of wearing. At the time of review I cannot comment on longevity.

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Rated 5 out of 5 stars
Verified

Great, Jacket, very flattering! Sent quickly! Only thing I’d say was bonkers was the sizing! I am a 12, bought a 14 do I could wear a jumper underneath, had to send back & get a 16, still feel like ju... See more

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Rated 5 out of 5 stars
Verified

This coat is fabulous and ideal for the current wet weather we've been experiencing. The fit is excellent with an adjustable neck,waist and bottom ensuring a perfect fit for any weather. I like the th... See more

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Rated 5 out of 5 stars
Verified

Good website, quick dispatch and delivery, and the product is great. Had to get a pair of waterproof walking/hiking shoes/trainers as my Adidas GTX ones died on me far too soon. Decided to go with... See more

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Rated 3 out of 5 stars
Verified

Excellent products, as always, but each delivery seems to take longer than the previous order. Moré than 2 weeks to deliver to southern France is not, or should not be, the norm these days. The hol... See more

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Rated 5 out of 5 stars

I wanted to order a fleece from Berghaus. I have never ordered from them previous so was offered a 15% discount on my first order. When I entered the discount code at check out I was told the code was... See more

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Rated 5 out of 5 stars
Verified

Bought some stuff recently from Berghaus which is always well made and great value for the money would highly recommend this brand and company...will be buying again in the near future good deals too... See more

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Rated 5 out of 5 stars
Verified

Found the best available maternity trousers. Feels very comfortable, surprisingly not short at all for a tall person. The elastic around the baby bum is firm, yet not too tight. Berghaus has always ha... See more

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Rated 3 out of 5 stars
Verified

Disappointed photos didn't give much details about the product but bought based on previous positive experience with overall trousers. Size was bigger than usual M sizes, no internal chest pocket whic... See more

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Rated 5 out of 5 stars

I contacted berghaus repair team on the Tuesday to see if they could fit a new zip in my fleece. They responded same day saying yes. I returned the fleece on Wednesday and Friday evening I was wear... See more

Company replied

Rated 5 out of 5 stars
Verified

Thank you Berghaus for always providing excellent customer service. For this reason, I am a loyal customer. From online order to delivery - even when I've had to return items due to wrong si... See more

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Rated 5 out of 5 stars
Verified

I bought two fleece jackets in the sale. Great value for money.They are really warm and cozy. The material is soft and washes well. I found the size 10 was a perfect snug fit. I normally a size 10 t... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to navigate website. Good Choice. Very helpful on the phone when we had a question. Delighted with our new waterproof clothing - looks great and definitely waterproof (it's done nothing but run i... See more

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Rated 5 out of 5 stars
Verified

Great Quality as always. Prompt delivery as always. Berghaus never fail to deliver . The Online Exclusive’s are not to be missed

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Rated 5 out of 5 stars
Verified

Fast delivery and quality product! Unfortunately I had to return the item for a refund! The return process was quite an easy process! I shall continue to buy in the future!

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Rated 5 out of 5 stars
Verified

Having ordered several jackets to ensure the correct style and size was bought. Intending to buy just one jacket, as they were really good, atttractive and well made, I actually loved and kept 2 of... See more

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Rated 5 out of 5 stars
Verified

I got great help on the phone regarding the best type of walking shoe for my age and the sort of terrain where i walk my dog. The shoes are excellent and the usual excellent quality one expects from... See more

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Rated 5 out of 5 stars
Verified

The Polartec jacket and gilets were easy to order , being able to confidently specify my colour & sizes. With a timely delivery, the products fitted and suit me to a 'T'. A positive pleasure doing bus... See more

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Rated 3 out of 5 stars
Verified

I had some faulty Berghaus boots and was given a credit note on this website. It only carries a fraction of Berghaus items and is expensive. In the end I used my credit as part payment for a rucksack... See more

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Rated 3 out of 5 stars
Verified

The coat was creased which was a shame. Customer services were helpful but the return process took a long time

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Rated 5 out of 5 stars
Verified

I didn't buy the fleece in the end, as it wasn't what I was hoping for, but I can't fault the service either getting it to me, or processing the return.

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Rated 5 out of 5 stars
Verified

Fleece jacket arrived quickly and is great quality as usual for Berghaus products. Highly recommended!

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Rated 5 out of 5 stars
Verified

Website and ordering process easy to use. Competitive prices on offers. Prompt delivery of well packaged item. Good fit.

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Rated 5 out of 5 stars
Verified

An excellent product that my two different weight fleeces fit. The sizing worked really well.

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Rated 5 out of 5 stars
Verified

excellent service quick reply to questions and good advice given. New boots ordered on line arrived in 24 hours. Overall very satisfied.

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Rated 3 out of 5 stars
Verified

Range and quality of clothes is always phenomenal. Colours designs are fantastic. Unusually I’m still waiting on order. Must be over two weeks.

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Rated 5 out of 5 stars
Verified

I don't massively like how the boots look, but they are incredibly comfortable and I waked 3 miles the first time I wore them. Plenty of toe room, despite them looking quite narrow.

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Rated 5 out of 5 stars
Verified

Good choice of clothing and well presented to be able to make a choice. Good ordering system with updates on delivery.

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Rated 5 out of 5 stars
Verified

Always a great purchase, 2 nd one the first one lasted 2 years I am very busy outside walking my dog , Great water proof jacket light and versatile.

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Rated 3 out of 5 stars
Verified

I was disappointed with the service provided from Berghaus as I’m a big fan of their product. I placed an order on standard delivery which took a few days to dispatch which felt excessive but the act... See more

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Rated 5 out of 5 stars
Verified

Really easy shopping experience. Website was easy to use. Product delivered very quickly and the jacket was true to size and is really lovely

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Rated 5 out of 5 stars
Verified

Leggings are phenomenal!!!! they actually do what they say they will! great suppport! bravo design team!

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Rated 5 out of 5 stars
Verified

Men's Trail-Explorer Pant - Black - 32 32 Men's Trail-Explorer Great clothing, does pretty much what what the label says it does. Great pair of walking trousers and amazing fit.

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Rated 5 out of 5 stars

Absolute delight to order from. They resolved my issues straight away, reference couriers leaving items on an open door step

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Rated 5 out of 5 stars
Verified

Comfortable, super lightweight and waterproof. Easy to get on over muddy boots. Just the job.

Company replied

Rated 5 out of 5 stars
Verified

Although the shoes bought did npot suit my feet, the servie was very effieicnt in delivery and refund. Thank you.

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Rated 5 out of 5 stars
Verified

Great service 👏 got me back out hiking 🚶‍♂️ in no time at all with even better hiking boots 👌

Company replied

Rated 5 out of 5 stars
Verified

Great quality products , slight delay to delivery , paid for next day delivery and took an extra day .

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Rated 5 out of 5 stars
Verified

Purchased 4 tshirts, very happy with all 4, quality is good, size was perfect

Company replied

Rated 5 out of 5 stars
Verified

The service is always first class and matched with the top notch product, a real winner.

Company replied

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Company details

  1. Outdoor Clothing and Equipment Shop
  2. Clothing Store
  3. Outdoor Sports Store

Written by the company

In 1966, outdoor wear as we know it didn’t really exist. Then, Berghaus came along. Born in the North East of England from a single idea by Peter Lockey and Gordon Davison, Berghaus started selling quality outdoor gear in 1966 from a small shop called the LD Mountain Centre in Newcastle, UK. It’s been our goal to make proper gear packed with innovation from the beginning. Our founders quickly gained a reputation for selling the best outdoor wear the industry had to offer, including products like Atomic Skis, Marker Bindings and Nordica Ski. They were also the first to bring the iconic SCARPA walking boot to the UK market. The natural next step for Lockey and Davison was to make their own gear. Soon, they began to design, test and create brand new outdoor wear, inspired by what climbers actually wanted and needed. And so, Berghaus was born.

Free Repairs

Written by the company

Nature can be tough on even the toughest clothing. So when the elements do their worst, we bring out our best
Our gear repair service is free. We'll ask you pick up the cost of sending your gear into us but the fix-up Is on us. No matter how worn or weathered your kit is, we'll repair It for free, if we possibly can, as many times as you need us to. Every repair is unique. Some are quick fixes. Others need more attention. But we aim to have you item back with you within 21 days of receiving it. Repair don’t replace and give more life to your gear and the outdoors. Plus, it’s good for the wallet too. https://www.berghaus.com/repairs.list

Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Sack Evri

Berghaus did nothing wrong although EVRI, the carrier they use are useless and the experience was not good. Lost my package even though I requested delivery too my local post office. Ended up getting a refund no issues there. I won’t shop at Berghaus again unless they change carrier.

September 27, 2025
Rated 1 out of 5 stars
Verified

Late delivery

I paid extra for Next Day Delivery. It arrived 4 days later, after I had already left for my holiday (the reason I paid to get it quickly). Using Evri for delivery is a bad business choice.

September 30, 2025
Rated 1 out of 5 stars

Awful throughout the whole process

Purchased a jacket, provided my address correctly package was then delivered to a incorrect unknown location and left unsecured berghaus advise to open a false police report to say it was stolen, package wasn't delivered correctly to be stolen over a week ive been calling berghaus awful experience
Order 701669593

October 16, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Reliable

Quick delivery, easy return and swift refund on unwanted item. (Ordered more than one size to try)

October 1, 2025
Rated 2 out of 5 stars
Verified

Took forever for my delivery to arrive…

Took forever for my delivery to arrive as it was lost in transit. Berghaus did re send the parcel but this was a bit late and I missed a camping trip.
Products from berghaus are pretty good. Shame about the delay

October 1, 2025
Rated 4 out of 5 stars
Verified

Nice hoody

Easy ordering and good that it’s free delivery. Think the hoody was overpriced, but it was a birthday gift that my son wanted.

September 27, 2025
Rated 5 out of 5 stars
Verified

Truly an amazing coat

Truly an amazing coat, great for someone who is not able to physically keep warm whilst out and about. Swift postage and apparently an exceptional gift.

October 1, 2025
Rated 1 out of 5 stars
Verified

The offer of 15% off my first order…

The offer of 15% off my first order turned out to be disingenuous. It was not made clear the some items, including the coat which I bought, were excluded from the offer. This exclusion was mentioned only in Clause 27 of the Terms & Conditions, thus giving the exclusion a level of obscurity which I doubt many uncovered prior to placing their order.

October 1, 2025
Berghaus logo

Reply from Berghaus

Hello Dave,

We appreciate your feedback and are sorry the 15% discount was unclear. We'll review how offer exclusions are communicated to ensure greater transparency in our terms and conditions. Thank you for bringing this to our attention.

A message has been sent to your account.

Kind regards,
Liam

Rated 5 out of 5 stars

True Sustainability

Amazing experience - my son's waterproof jacket zip was damaged. Used Berghaus's repair service for free, just paying for postage, and the jacket was returned within a couple of weeks with a new zip. This is true sustainability and not green washing.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Extremely comfortable

Although delivery was slightly slow (evri), the walking boots were a real hit with my son, comfortable from day one, light, basically he loves them, very happy, looking forward to Christmas, Berghaus walking boots are definitely on my wish list.

September 30, 2025
Rated 5 out of 5 stars
Verified

Great t-shirt

Great t-shirt. Good quality substantial cotton; great (medium) fit; yellow can be a loud colour, but this one is more muted.

September 30, 2025

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