TK

I thought I'd be meeting with a doctor since this company is called "Doctor on Demand" but instead, I met with a nurse, Miranda Usongo.

While the visit only lasted about 5 minutes, Miranda Usongo was unbelievably rude and unhelpful and advised me to go to an urgent care for my non-urgent issue. Um, I thought my visit was an urgent care?? Had she read my intake notes prior to the meeting, she could have declined the meeting more professionally instead of charging me $54 to tell me this in such a dismissive way.

I find it incredible that I can get European hair and makeup products, many of which are not available in the U.S., delivered to my house in a few days. Their selection is large, their prices are fair, and they have a huge amount of "clean" products I've never seen before. I have ordered several times and shipping is always fast and reliable.

Here's why:
The initial call from Bex began with a 10-minute, quickly-read sales spiel followed by telling me she was going to email me the sign-up packet, wrongfully assuming I was going to sign up right away without an opportunity to ask questions.

Like another reviewer mentioned, their website and offerings are a bit vague, so I asked her about the doctors and coaches. She became dismissive and provided me with no additional clarity. I grew up in my state, where she said there are over "30 (Revero) doctors," and I just wanted to check their credentials and background to get a better understanding of who would be reviewing my labs (I explained that I was not intending to contact the doctors directly, but I was genuinely curious who would be directing my coach). I also asked about the coaches, as the coach-client relationship seems like a long-term and important part of the program. I wanted to get an idea of who they were, since for all I knew, they could be plant-based, which wouldn’t be a good fit for me, but she refused to provide any information about who my coach might be. I asked her if I would ever be talking to the doctor, or only the coach or nurses, and again, she would not tell me.

I was very polite the entire time, but the more I inquired, the more unfriendly she became, seemingly offended that a potential client was actually asking questions(?) (I can't be the only one to ask about the providers, can I?) I am still confused by her lack of transparency and low-effort in making a potential client feel comfortable with the program. I keep asking myself what they're hiding.

I was an early investor in Revero, so I really wanted to join for some time-- probably more than someone unfamiliar with the company. I'm hoping Revero will make some changes around these issues in the future in order to attract clients like me who genuinely believe in the program, but with the significant investment in time, commitment, and money, want to make an informed decision and feel good about joining.