United States
Review of Doctor On Demand
Honestly im in shock in the level of deception that this company engages in.
They told me ZERO would be due from me and after 5 sessions I get a huge bill they told me is my copay
They didn't bother to bill my secondary carrier.
They told me whatever my primary carrier pays is the amount due
I have screenshots for anyone who wants to see ZERO Due notices then huge bill later. SCAM
Review of Cleveland Clinic
My experience at Cleveland Clinic Weston was deeply concerning. I presented with documented bilateral hydronephrosis with possible obstruction, a known 17mm kidney stone, and ongoing neurological issues including multiple prior cerebellar strokes and daily debilitating migraines. I sought medically necessary imaging, including an MRI with contrast and a MAG-3 scan, which had been recommended by other physicians. These were not ordered.
During my visit with urologist Dr. Leonard Kaufman, he raised his voice toward me. I specifically asked the attending nurse to note this, and she did not disagree. I left the appointment without the diagnostic testing that had been discussed as necessary for my condition. I subsequently obtained the required testing from an outside urologist, who acted promptly to assess whether I was in a potentially life-threatening situation.
In addition, I experienced a lack of follow-up and communication from other providers. One nurse practitioner advised she would prescribe a migraine medication that could significantly reduce my symptoms, but the prescription was never called in and no follow-up occurred despite multiple patient messages.
I was also discharged without coordinated follow-up care, specialist referrals, or continuity of treatment. As a patient with complex medical needs, I found this lack of communication, coordination, and responsiveness unacceptable.
