ctronics.com Reviews 67

Ctronics, China support is absurd.
1 out of 4 WiFi cameras has failed. I went through all of the recovery stages and nothing is operational. I open a case with China Ctronics, they suggest 3 times I use their (same) reset method and no change. On a lifetime warranty clearly stated in the manual, they a denying the claim stating it’s a 2 yr warranty. And they want me to pay for the defective unit return to them in China. Hopefully you don’t have any failures on these units. Dealing with the typical Chinese made products and support staff is ridiculous.

I bought 4 Ctronics solar cameras a few months ago with $ 390 cost..After installation , ONE BY ONE THE CAMERS LOST CONNECTION S AND THEY REFUSED TO RESET ...so they became useless. The Ctronics technicians after trying to solve the issue accepted that the cameras were defective they replaced them with 4 others. Upon installation I have discovered that the replacements were also defective 1) TIME ...NOT SYCHRONIZING 2) THE SAME NOT RESETTING ISSUE APPEARED ....WHEN i REPORTED THE PROBLEMS , we have exchanged a lot of messages with variouw Ctronics emails for 4-5 months...Final result they STOPPED RESPONDING TO MY MESSAGES. TERRIBLE...Unrliable cameras and DISHONEST SERVICE COMPANY..DO NOT BUY ( They have send my 8 defective cameras !! )

I phoned the number provided for assistance with non functioning lightbulb security camera. Company gave me suggestions on getting camera to function.

Do not buy from this company

They have offered me a 30 pounds refund for a 200 pounds camera

And only overseas address to return the product. The worst ever company existed!

It has taken six months of stories and delays for Ctronics to NOT replace a faulty camera under their three year so-called guarantee. Their cameras are tricky to configure, the 'easy' setup procedure never completes, necessitating a confusing and lengthy manual setup that also does not always complete. I would avoid this brand if I were you.

This is not only the worst camera in the world, but the worst customer service
Bought camera a few months ago took a bit of getting used too. Then saw the picture was blurred thought it was water on the lens,but then discovered it was moisture inside !!!! Contacted customer service. Without boring you I was basically told to take the back off the camera to let moisture out !!!!! WHAT!!!!!!
But don't do it on rainy days I can't believe this utterly ludicrous advise, where are their heads at !!!! Not on this planet that's for sure

This is the worst camera system I've ever worked with. It worked fine for six months, then it went down, I never could get it back up no matter how many time I reinstalled it. They should be taken off the market.

Worst camera. Worst customer service. Dishonest marketing. I bought from UK Ctronics expecting it to be IN THE UK with support from someone in the UK.
Guess what? It's a CHINESE company with support in CHINA from a bunch of loons you can only contact by email, with replies AT THEIR CONVENIENCE.
Emails start with kissy emojis or sad face emojis. Most unprofessional.
They have (eventually) acknowledged my CCTV outdoor dual band WiFi camera is FAULTY in an email but refuse to give me a refund.
I bought it via PayPal payment and have escalated it to a claim. Ctronics' response? I have not been in touch for technical help even though they offered help. I'm sick of risking them and jumping through the tech teams check hoops. After a whole string of emails, they've agreed by email that the camera is indeed FAULTY.
They have told PayPal I need to pay postage cost BACK TO CHINA to even be considered for a refund.
Thieves, liars, charlatans for the worst purchase I've made in years.
Loses connection, lags, either no or random notifications when nothing's moving. Only sends notifications when the phone is unlocked even though all settings say it has priority to send push notifications at all times, even when the phone is locked. Won't recognise SD card. Constant noise when either on mike or speaker.
Buy from this company at your peril.
I'm beyond angry with Ctronics. They have stolen my money and continue to screw me all for a £99.99
20th May purchase of a dud camera. It's July tomorrow and I don't have a functioning camera.
I'm seriously questioning the positive reviews they post on their website.
£99.99 from the supposed UK store but about 30 quid on eBay and Amazon. How can a multi billion pound corp exist?

I have been through hell trying to get customer service help. My Camera will not pair. C-tronis has not been reputable. 3 months of circle jerk. No satisfaction.

I got one of there CTIPC-720C security cameras. To find out it has no cloud storage. And keeps going off line . I have tryed to reinstall it to no avail. As it still has no cloud storage and keeps going off line and can't get it back on line when I try. Have contacted after sales. To only get an email at 9am in the morning asking for information. That I then supply to get another email the next morning at 9am asking for yet more information to again supply it to get a 9am email . This has gone on for days now. Gess I will be sending it back. Witchnis a sham as it looks an excellent cctv camera they need better after sales team to sort things out fast and not mess customers around

Had a fault with one of my cameras after 1 month of installation, contacted customer support, messed me about for a week basically not interested
Decided to replace all their cameras from my property for a different make
You can’t mess customers around when it comes to home security

I bought a CTronics camera on Amazon, and it was great for about 15 months. All of a sudden it died, and it was obviously too old for Amazon to help much, other than to point me to CTronics Support.
They (CTronics Support) have been fantastic. They went through a few tests with me, and agreed the camera wes "dead". The sent me a new one without requiring the faulty one to be returned, and it arrived just over a week later.
This is how customer service should be - puts the customer first. Any piece of electronics can randomly fail, but what matters is how a company handles the situation, and CTronics would definitely be rated as GOLD - Good products and superb backup.

Bought two battery operated security cameras. Easy to instal and set up exceptional video and alarms. Needed some extra information so contacted CTRONICS customer services very helpful and friendly. Would highly recommend CTRONICS products very satisfied

I've bought 5 of these cameras and recommended 4 friends and family to buy these cameras too as I found them to be very good at an amazing price on amazon the quality of the camera is fantastic and the colour night view is so much better than infra red, 2 way audio is good, connectivity to broadband is quite strong too.

I bought 4 camera's from them, the CTPIC-275 5MP Bullet camera's from Amazon and they are actually nice for average use. The picture quality is good during the day, altough it has issues with direct sunlight, and average during the night, but still get's the job done. Quality/Price compared they are really good. The customer service was a bit slow but lately (2022) it has much improved and I got a rather quick response from them and the firmware that I needed to upgrade the camera's. Seriously, if you want an affordable security camera, Ctronics is your choice. I am only lacking POE on them, then they would have received an extra star.