EZVIZ Reviews 471

The product itself is good and works well when it’s functioning. However, the major downside is the lack of proper maintenance and customer support. I have more than 50 emails exchanged with their sup... See more

It is impossible to install, I have 3 of them. One stops installation at 90% with no feedback what to do. The other stops again at 90% and tells you that there is an incorrect password on its own wifi... See more

Had 6 cameras supplied and fitted. One external camera's housing began to let rain water in and blurred all images. Have supplied every requested evidence (screenshots, photos, serial numbers, bank tr... See more

I bought 4 of their camera,. They look good and are discreet and the picture is nice. But they stop working with no reason. Sometimes they stop charging all together (I have them all usb connected... See more

Ezviz is the worst. so called security camera, if not pay their subscription, the camera is worthless as security camera. only save to SD card, the card needs to be removed to delete videos. going to... See more

Ezviz 2.5k camera and light. Pathetic first one went back would not receive wifi despite having put a mesh box within 12 inches. 2nd one only just received wifi signal control interface is useless, de... See more

Was working 3 months ago as an interior security camera and suddenly it stopped working. Deleted the app and downloaded a fresh install and this time nothing worked. The scan for my wifi device or ro... See more

Appalling customer care. I moved from Europe to the Caribbean. But apparently you cannot change phone numbers in your account where the camera is registered. As a desperate measure I deleted my accoun... See more

Recently purchased EZVIZ12 C3N outdoor CCTV security camera. After 'correctly' setting the thing up I had difficulty getting the thing to behave properly, so rang the helpline number given 020386863... See more

Their support and software is just terrible. Their support is a bunch of illiterate NPCs who can’t understand the problem even after telling them what is happening as simply and concisely as I can. It... See more

horrible customer service. refused to honor warranty and asked me to buy other devices to try and prove me wrong. gave me the run around and then acted like i didn't send pictures and proof. 30 emails... See more

If I could write ZERO stars I would. I ordered two indoor cameras. They took my money and I have heard nothing. 8 days letter no confirmation, no delivery notice NOTHING!! I have emailed the company -... See more

Should of read the reviews on here first....i had a basic ezviz camera which worked well for what it was. Decided to stick with them and get a outdoor pro camera.....what a complete waste of money. Si... See more

I'd leave no stars if possible. They don't care once you've parted with your money. I asked a simple question and have had multiple replies, all of which suggest that the authors, always different peo... See more

Worst cameras ever! Do not buy... no customer support whatsoever. My cameras haven't worked for nearly two months, despite me constantly reaching out to the company and explaining why it was so essen... See more

There is no USA phone number to contact the company. A lot of the links for support in the app do not work. The company has not responded to multiple emails requesting help. The camera I installed k... See more

The R20 robot vacuum and mop has had to go back. It works quite well but there are no accessories (bags, mop heads, brush filter) currently available in Uk. The box is heavy. With mops attached it... See more

I gave EZVIZ a poor review previously, and it appears I was correct to do so. Their exterior cameras have without doubt a design fault. 4 out of 5 have now failed repeatedly. Water ingress I’m... See more

Ezviz, well what can I say, utter Chinese crap, there whole range of systems are crap.which is what you would expect from china, they make out the company is American but check the facts, why does... See more

Bought husky air which gone faulty in a month. contacted ezviz support, they agreed to replace but wanted me to pay for postage, which I found a bit odd. Anyway I paid and dispatched but courier lost... See more

Absolute garbage. We changed our WiFi provider and had to reconfigure the CCTV cameras, which should be easy, right? Wrong!! We have to go up a double length ladder to press a microscopic reset butto... See more

I used Ezviz home cameras for a couple of years and never had significant problems. yes the app interface is clumsy and there is no customer service. Things went bad when in October 2024, a couple o... See more

Bought a camera and base station last week. The base station is not working - completely frozen. Their customer service told me to buy an SD card reader to download the firmware update and insta... See more

The camera hardware is pretty good value for money but they definitely cannot write software to save their lives! EZVIZ app for android is atrocious - my Samsung smartphone warns that the app is slowi... See more

The black Ezviz BC1C. I do not recommend this camera to anyone. They say it has human detection. It does not have this option. You pay extra for a lie. Customer service basically do not do anything. T... See more

I bought the camera CS-CV310 from Argos for £99, It would not set up with my BT hub, so waited until my new Sky hub arrived. The camera set up in the house easily, and even just outside the back door... See more

0 STARS!!! I strongly advise against purchasing from EZVIZ Australia. I placed a preorder worth nearly $1,000, but I never received my order. After initially communicating, the supplier admitted th... See more

No phone number to call them in the USA. Text messages to them regarding defective product have gone un answered. Sent 3 e mails… nothing. So damn frustrating that I can’t call or chat with a... See more

I gave two stars because I was satisfied and I valued subscription-free. However I have taken 3 stars away because my husband moved out, and Ezviz account was set up in his name. Ezviz would find no... See more

None existent customer service, keep asking for the same details via a verrrrrry long email chain, offering ways to rectify the problem that don't even relate to the problem. Constantly ignoring th... See more

What a horrible company ive had the displeasure of dealing with. I have 3-4 of their wifi cameras, have recently changed my internet provider so these need to be re-configured. When setting up again t... See more

Do not use them. They are a con. I cannot cancel my subscription. Their telephone numbers on their website do not work, automatic message says that they are on holiday. On Monday morning....

Purchased 2 outdoor camera's & 2 indoor camera's to replace a less superior cctv system I already had that was failing. I now wish had had read all the poor reviews before I spent £400 on the e... See more

Initially I was quite impressed with EZVIZ as a solution to home security and baby monitoring. Unfortunately, both the products and the customer service are in need of much improvement. Fi... See more

Awful products and technical support is the most inept I've seen in a long, long time. Avoid at all cost.

Doesn't work! I bought a small camera and during the first few months it worked fine. It then decided to stop working and cannot sync with WIFI. I have other two cameras from different companies and n... See more

Our alarm installer insisted we use the EZVIZ camera app with our system. It's the worst! I have to watch while my friends log in to and use really simple apps they have, but after spending some £4k o... See more

If you lose the box, you lose the camera. I used to use Tapo, which has a flawless pairing experience and I thought about trying Ezviz for the first time not knowing how important the "box" is, all we... See more

Absolutely shocking - do not buy from this company - their support is disgraceful.....In fact - what support - phone number unobtainable, no reply to emails. its a joke

I've been trying to get a price and delivery from these people for over a week now. All I've received is an automated email saying, "Contact EZVIZ marketing" which I did. Still waiting. If this is w... See more

Bought a new EZVIZ HD Resolution Indoor Wi-Fi Camera. Tried to set this up and during configuration it showed it was registered to a different phone number. Not only was it not my phone... See more

You will be sucked in by this good quality camera but don’t install until after a month You secure the camera only for after a month to find you have to PAY loads in subscription or... See more

I have asked to cancel my subscription six times ( three through email and three on the app ). All I get is automated responses and a phone number that does not work. They continue to charge my credit... See more

Poor customer support: Many users express frustration with unresponsive or unhelpful customer service. Complaints describe long email exchanges, unresolved technical issues, and being directed to ine... See more

bad camera and pessimum tech assist! the camera does not connect and the assistance is not able to solve. i'm going back to the store to change it with another product. NEVER AGAIN ANY EZVIZ !

I use the doorbell DB1C of Ezviz for the last year or so. Product is very unstable and interface is not the most user-friendly. Yet, real problems start when you try to integrate it into Alexa o... See more

My Experience with EZVIZ – Important Warning for Consumers ⚠️ Unfortunately, I had a very bad experience with EZVIZ after purchasing one of their products. The issue started a while ago... See more

Very Poor Experience with EZVIZ – Unqualified Support and No Real Warranty Unfortunately, my experience with EZVIZ security cameras has been extremely disappointing. The company lacks a tra... See more

I bought an EZVIZ camera and the hardware works well, but the ezvizlife.com platform and app are incredibly frustrating to use. The software is anything but user-friendly—basic settings are scattere... See more