Chosgohearing Reviews 337

Reply from Chosgohearing

May 21, 2025

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced with the battery life and sound quality of your hearing aids. Your satisfaction is our top priority, and we are committed to resolving this issue for you.

To address your concerns:

1.We have reviewed all email records and found that we had previously provided recommendations and solutions but did not receive your response or feedback.

2.We have reached out to you again, and we are glad that you replied this time. Based on your detailed feedback about the specific issues you encountered, we have proposed a solution. Please make your decision at your earliest convenience.

3.Battery Life: Since the batteries you purchased on Amazon may be of questionable quality, we would be happy to provide guidance on optimizing battery performance or recommend high-quality, long-lasting battery options.

4.Sound Quality: Our support team can help troubleshoot potential issues—sometimes a simple adjustment or cleaning can significantly improve performance.

Thank you for your patience, and we hope to have the opportunity to enhance your experience.

Best regards,
CHOSGO Customer Support

Reply from Chosgohearing

May 21, 2025

Dear Valued Customer,

First and foremost, we sincerely apologize for the frustration and disappointment you’ve experienced with our hearing aids. We fully understand the inconvenience this situation has caused you and deeply regret not being able to provide the timely support you deserved. Your feedback is extremely important to us.

To address your concerns, we have taken immediate action:

We’ve reviewed all email records and found that we had previously provided recommendations and solutions but did not receive your response or feedback.

We have now reached out to you again via email to offer the best possible resolution as quickly as possible. We kindly ask for your prompt response.

Should the product be confirmed defective, we will process a full refund or replacement in accordance with our warranty policy.

We have reviewed this case with our team to prevent similar service gaps in the future.

We truly appreciate your patience and feedback, as it helps us improve our services.

Sincerely,
CHOSGO HEARING SUPPORT TEAM

Reply from Chosgohearing

Apr 25, 2025

Dear Mr. Bow,

Thank you for letting us know. We apologize for the delay in processing your refund and any inconvenience this may have caused.

We have reviewed your case and found that we have not received your return. We have actively contacted the courier and relevant processing department to understand where the relevant issues are stuck.

We apologize for the delay in refunding. We will prioritize your case as soon as possible, and please keep in touch with us via email. You will receive a confirmation email after the processing is completed.

We value your trust in Chosgohearing and regret that our service did not meet your expectations. Please rest assured that we are handling this issue internally to prevent similar issues from happening again in the future.

If you have any further questions, please feel free to contact me directly at support@chosgohearing.com. Thank you for your patience and understanding.

Sincerely,
Chosgohearing Support Team

Reply from Chosgohearing

Apr 25, 2025

Hello John
I'm sorry to hear that you've encountered these issues with the product.

However, after checking our email records, I noticed that you haven’t provided any feedback about this problem before. If the product has any issues, you need to contact our customer service promptly so we can offer support.

Regarding the V03B sound tube, one end is equipped with a receiver, making it a relatively delicate accessory. Please avoid applying excessive force when using it to prevent internal damage, and ensure it stays dry and clean.

We’ve already reached out to you via email through our official customer service, but we haven’t received a response. Please get in touch with us as soon as possible so we can resolve the issue quickly.

Let me know if you'd like any further refinements!
CHOSGO SUPPOR TEAM

Reply from Chosgohearing

Apr 16, 2025

I received your comments about your dissatisfaction with the product and the reply email.
1. After checking, I found that you sent me an email on March 6. I replied to you immediately on March 6.
At the same time, I sent you another email on March 7 to ask if you received the message, and left you a message in the online chat. But I didn't receive your reply.
So we didn't delay replying to you.

2. If there is a problem with the product, you can contact us and we can replace it with a new one for free. But you expressed that you want to buy two more sets.
I recommend you an upgraded product with better quality, but it all depends on your decision, not to force you to buy it.

I hope you can reply to us after receiving the email, and we can provide you with service and solve problems at any time.
Chosgo support team

Reply from Chosgohearing

Apr 9, 2025

Dear Judith
Thank you for reaching out to us and for your patience as we looked into your concern. We truly appreciate your support and want to assure you that CHOSGO remains committed to providing excellent service—we’re thriving and here to assist you.

Regarding your recent return:

We reviewed the tracking number you provided and noted irregularities in the logistics records, indicating the return was not successfully delivered to us.

As you filed a dispute, we’ve submitted all relevant evidence to the bank for their review.

If you have any additional details or questions, please don’t hesitate to contact us directly.
You can also contact us to find the best solution.

Thank you again for your understanding .

Best regards,
CHOSGO Customer Support