Reply from Parts Avatar
Hi Kevin,
Thank you for your great feedback! We're happy to hear the parts arrived quickly, fit well, and that the ordering process was easy. We appreciate your support and look forward to serving you again soon!
KK
kevin kindret
Canada
Reviews
Review of Parts Avatar
Review of Chosgohearing
within a few weeks of receiving hearing…
within a few weeks of receiving hearing aids in Feb the left ear power light sporadically stopped lighting up so can not check its turned on visual , have to put left side on ear and listen for beeps , still functions but stopping me from ordering more , requested help and was told i could up grade , and then some of communications got lost in spam , having further issues starting the week of April 14 , found my review in spam and have had several more communication emails with ChosgoHearing but still have not gotten a warranty started seems do to communication issues and missing info , the right ear hearing aid has complete stopped working this week also now ,so restarting trying to get warranty issues prosses going again today and upgraded my review to 2 stars but i have to see how the prosses goes now but could become a 5 star rating ?? i just did not think to check my spam so some of fault is mines but will still have to see how warranty prosses goes . really missing hearing aids , and if nothing else i have learned a lot really like having controls on hearing aids .
January 9, 2025
Reply from Chosgohearing
I received your comments about your dissatisfaction with the product and the reply email.
1. After checking, I found that you sent me an email on March 6. I replied to you immediately on March 6.
At the same time, I sent you another email on March 7 to ask if you received the message, and left you a message in the online chat. But I didn't receive your reply.
So we didn't delay replying to you.
2. If there is a problem with the product, you can contact us and we can replace it with a new one for free. But you expressed that you want to buy two more sets.
I recommend you an upgraded product with better quality, but it all depends on your decision, not to force you to buy it.
I hope you can reply to us after receiving the email, and we can provide you with service and solve problems at any time.
Chosgo support team