We got defective hearing aids and asked…
I have been assured that we will be able to return our devices which appear to be defective to us and they will refund us. If that is the case I would consider this to be a good experience.
Reply from Chosgohearing
Dear Valued Customer,
First and foremost, we sincerely apologize for the frustration and disappointment you’ve experienced with our hearing aids. We fully understand the inconvenience this situation has caused you and deeply regret not being able to provide the timely support you deserved. Your feedback is extremely important to us.
To address your concerns, we have taken immediate action:
We’ve reviewed all email records and found that we had previously provided recommendations and solutions but did not receive your response or feedback.
We have now reached out to you again via email to offer the best possible resolution as quickly as possible. We kindly ask for your prompt response.
Should the product be confirmed defective, we will process a full refund or replacement in accordance with our warranty policy.
We have reviewed this case with our team to prevent similar service gaps in the future.
We truly appreciate your patience and feedback, as it helps us improve our services.
Sincerely,
CHOSGO HEARING SUPPORT TEAM