Chosgohearing Reviews 337

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly pleased with the customer service, noting that the representatives are responsive, helpful, and provide professional advice. Consumers also appreciate the quality and clarity of sound offered by the hearing aids, as well as their ease of use and comfortable fit. People highlight the convenience of rechargeable models and seamless Bluetooth connectivity for streaming and calls. The business's commitment to customer satisfaction is reflected in the warranty, trade-in options, and free trial periods. The aids' discreet design and adjustability for various environments are also well-received. However, a small number of reviewers mentioned issues with refunds, while other users reported a metallic sound effect after a few weeks of usage.

Based on these reviews

Rated 5 out of 5 stars
Verified

This hearing device is truly high-quality and very effective. Its small and lightweight design makes it extremely comfortable for daily use. The sound is clear and crisp, allowing you to hear every de... See more

Rated 5 out of 5 stars
Verified

After conversing with Aiden and his taking care of everything from their company i can very well say that they were easy to work with and we are very satisfied with doing business with them. We d... See more

Rated 5 out of 5 stars
Redirected

I’ve tried other hearing aids before, but the K23 Bluetooth OTC Hearing Aids are by far the best. The Bluetooth feature is incredibly useful—I can take calls and listen to music straight from my phone... See more

Rated 5 out of 5 stars
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The K23 Bluetooth OTC Hearing Aids have made everything easier, from taking calls to listening to music. The connection is smooth, and the sound is crystal clear. They fit perfectly and feel great eve... See more

Rated 3 out of 5 stars
Verified

I received a broken pair of headphones (possibly a returned set). I also received a GREAT set of K-19 which I am using and happy with. I would not have discovered these had the others had not been d... See more

Rated 3 out of 5 stars
Verified

After 5 weeks usage. I use the hearing aid only for watching TV, I usually set the amplification at level 2 out of 5 . At beginning, sound was ok, but after 2-3 weeks, i notice a metal effect in sound... See more

Company replied

Rated 5 out of 5 stars
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I’ve been using the SmartR Rechargeable OTC Hearing Aids for a month now, and they’ve made such a positive difference in my life. The sound quality is clear, and the rechargeable battery is so conveni... See more

Rated 5 out of 5 stars
Verified

It is so wonderful to deal with a Company that has its customers prioritized. Chosgo answered my email within 24 hrs.solved my problem, upgraded my HA’s to Bluetooth with phone and music capacity.. F... See more

Rated 5 out of 5 stars
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I went for the K23 Bluetooth Hearing Aids from Chosgohearing, and they’ve made such a difference. I can listen to my morning news podcast straight through them while sipping coffee—no more fumbling wi... See more

Rated 5 out of 5 stars
Verified

This person was patient when I was not and I wanted it completed right away! I don’t think I could have got it taken care of it without them! They hung in with with me when I was about to cancel my or... See more

Rated 5 out of 5 stars
Verified

Great customer service. They answered any question I had about the device and helped me figure out if it was the correct product for me. I also love that they offered a hearing test. They were helpful... See more

Rated 5 out of 5 stars
Verified

As I stated, the service people were very helpful. I wrote "Like many of my generation (pre-baby-boomers) I am not very Tec savy . Chosgo’s service department couldn’t have been more pleasant or h... See more

Rated 5 out of 5 stars
Verified

Chosgo worked with me on two purchases. First one didn’t work for me as it was discovered that my hearing loss was too bad for that model. They allowed me to pay the difference and upgrade to another... See more

Rated 5 out of 5 stars
Verified

I placed order for K419R Chosgohearing and received 6 days from order date. This is a great hearing aid. It's so small almost invisible. Good in ear feeling and hearing. It is a big improvement ov... See more

Rated 5 out of 5 stars

Chosgo Smartu hearing aids are very small. Almost invisible in the ear. They are very comfortable and can be worn for long periods of time. They were easy to connect to Bluetooth. Any issues were pr... See more

Rated 5 out of 5 stars

Awesome product. Very comfortable to wear. I purchased the SmartU hearing aids. They’re so versatile with different settings for different environments. I’m glad I ordered them.

Rated 5 out of 5 stars
Verified

Couldn’t have had a better xperience. Chosgo has handled our problem efficiently, timely and without delay. Have been very happy from start to finish with their customer service. Very Professional.

Rated 5 out of 5 stars
Verified

I was pleasantly surprised when I received my “in the ear” hearing aids. They arrived quickly and were packaged very nicely. The hearing aids were very small, as advertised and when in the ear very... See more

Rated 5 out of 5 stars
Verified

The hearing aids greatly improved my life. I can hear distinctly the voices and conversation without asking the person to repeat the statement. Big improvement in my life.

Rated 5 out of 5 stars
Verified

The company are great to shop with. They answered my messages promptly and explained anything I needed help with. I would definitely recommend them.

Rated 5 out of 5 stars

Purchased a pair of SmartU hearing aids with order 3006, they are small, comfortable, and work as advertised. Richard McLaren

Rated 5 out of 5 stars

They are great people and great services always reply with respect and quick. I being searching for this item for almost 3 years now I finally got it from Chosgohearing😍😍😍😍

Rated 5 out of 5 stars
Verified

The hearing aid package arrived with a perfect cover and nice design. But it isn’t working well with my issue. Then I had a chance to return them. And the staff were very helpful and happy to help me... See more

Rated 5 out of 5 stars
Verified

I am very satisfied with my experience. The hearing aids are comfortable, easy to use, and provide clear sound quality. The delivery was fast, and the packaging was secure. Customer support was helpfu... See more

Rated 5 out of 5 stars

The setup process was simple. Within a few minutes, I had everything connected and working perfectly.

Rated 5 out of 5 stars
Verified

I purchased the K23 OTC hearing aids. They worked well but I was having feedback issues with my right ear. I contacted customer service and they were very helpful providing suggestions regarding dif... See more

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Company details

  1. #8 of 9 best companies in Hearing Aid Store
  2. #3 of 3 best companies in Audiologist
  3. #2 of 2 best companies in Hearing Aid Repair Service

Written by the company

1、45 Days Free Trial! 2、1-Year Manufacturer's Warranty! 3、Get the Trade-In Privilege! Welcome to CHOSGO Best OTC hearing aids for seniors. Discover advanced Rechargeable hearing aids, Bluetooth hearing aids, CIC hearing aid, BTE hearing aid, Provide OEM/ODM service, Find the perfect hearing solution.


Contact info

4.2

Great

TrustScore 4 out of 5

337 reviews

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1-star

Replied to 72% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars
Verified

Chosgo highly recommended

Couldn’t have had a better xperience. Chosgo has handled our problem efficiently, timely and without delay. Have been very happy from start to finish with their customer service. Very Professional.

June 24, 2025
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Rated 2 out of 5 stars
Verified

hearing aids great charging station problems

I really like the hearing aids but, the charging station only works for one hearing aid now after three months of use.

March 20, 2025
Chosgohearing logo

Reply from Chosgohearing

Hello Gerald
We have communicated with you in your email. Please reply to us as soon as possible and we will replace your left hearing aid for free.Thank you for your support.
CHOSGO SUPPORT TEAM

Rated 5 out of 5 stars
Verified

I am so pleased

I am so pleased. This is the second set of hearing aids I have ever owned. The first set I had to trash. These are so nice and small and I really love the feature of being able to control them with my phone.

May 22, 2025
Rated 5 out of 5 stars
Verified

Excellent Customer Servicsle

This company truly understands what great communication looks like. They’re friendly, informative, and clearly well-organized. While I’m still waiting to receive my order, the customer service alone deserves 5 stars. I’m genuinely looking forward to seeing the product in person!

June 16, 2025
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Rated 3 out of 5 stars

These hearing aides seems to disconnect…

These hearing aides seems to disconnect a lot!
Very frustrating!
I out in an estimated date, however it’s been a regular occurrence.

June 5, 2025
Unprompted review
Chosgohearing logo

Reply from Chosgohearing

Hello Jim
Please contact our customer service and provide a detailed description of the problem so that we can better solve the problem for you. Thank you
Chosgo Hearing

Rated 4 out of 5 stars
Verified

Not great but good

Not great but good. Aids are excellent. Better than any of the others out there. But I've given up on the Bluetooth link. It worked once - first time I tried it. Then it got picky about which ear I'd get to make adjustments. But the customer service, the aids are wonderful.

March 10, 2025
Rated 1 out of 5 stars
Verified

i want my money the item is in custum…i

i want my money the item is in custum at least 2 months

March 7, 2025
Chosgohearing logo

Reply from Chosgohearing

Hello Allen
We have communicated with you in detail in the email, please reply as soon as possible, because we need your support to get the best processing results. Thank you for your support.
CHOSGO SUPPORT TEAM

Rated 5 out of 5 stars
Verified

Customer service was excellent

Customer service was excellent. All of my questions were answered promptly and their email response was particularly quick and helpful. I feel you can trust Chosgo to provide excellent customer service and provide you with the support you would expect from a quality hearing aid company.

May 1, 2025
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Rated 1 out of 5 stars

Buyer beware

Buyer beware, this company sells poor quality hearing aids. The left aid that I purchased did not work at all, and the right had limited volume. I returned the hearing aids at a large shipping cost to me and argued with them for in excess of two months to get a refund. They indicate that a full refund will be provided, but that is BS, as they reduced my refund for some kind of bank charge and some kind of customs duties. As my purchase was via credit card, I have no idea why there should be any kind of bank charge. The bottom line is this appears to be a fly by night company and you will get ripped off. Don’t waste your time and money!!

May 18, 2025
Unprompted review
Chosgohearing logo

Reply from Chosgohearing

Dear Norman Shenkarek

We are truly sorry to hear about your experience, and we deeply regret the frustration and inconvenience this has caused you. Your feedback is important to us, and we take these concerns very seriously.

After reviewing your case, we acknowledge the unacceptable delays and communication gaps in processing your refund. While we did issue a refund as promised, we understand your frustration with the deductions for bank charges and customs duties. These fees were not imposed by us but were assessed during the international transaction process. However, we recognize that this was not clearly communicated to you, and for that, we apologize.

To make this right:

Refund Adjustment: We will reimburse the deducted amount bank charges to fully honor our refund promise.
Pls contract us via email within 24 hours.

Again, we apologize for falling short of your expectations.

Sincerely,

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