Reply from Chosgohearing
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced with the battery life and sound quality of your hearing aids. Your satisfaction is our top priority, and we are committed to resolving this issue for you.
To address your concerns:
1.We have reviewed all email records and found that we had previously provided recommendations and solutions but did not receive your response or feedback.
2.We have reached out to you again, and we are glad that you replied this time. Based on your detailed feedback about the specific issues you encountered, we have proposed a solution. Please make your decision at your earliest convenience.
3.Battery Life: Since the batteries you purchased on Amazon may be of questionable quality, we would be happy to provide guidance on optimizing battery performance or recommend high-quality, long-lasting battery options.
4.Sound Quality: Our support team can help troubleshoot potential issues—sometimes a simple adjustment or cleaning can significantly improve performance.
Thank you for your patience, and we hope to have the opportunity to enhance your experience.
Best regards,
CHOSGO Customer Support
