www.carflexi.com Reviews 35,706

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing and user-friendly experience offered. Many highlight the ease of booking and clarity in pricing, appreciating the absence of hidden fees. Consumers also value the efficient service and helpful staff, both online and at pick-up locations. The quality and condition of the vehicles, often described as new and well-maintained, contribute positively to the overall satisfaction. People appreciate the straightforward cancellation policy and the comprehensive insurance options available. However, some reviewers express mixed feelings about the booking process and website clarity, with varied experiences reported. Despite this, the positive user experience and excellent service consistently stand out, making it a recommended choice for car rentals.

Based on these reviews

Rated 4 out of 5 stars
Invited

Good.a personal bad experience such as damage of a screen by thiefs and the not good explanation of the car assicuration made me withdraw a star.be carefull of the consequences!

Company replied

Rated 4 out of 5 stars
Invited

I like carflexi better then doyou-car rental because it gives you more options; f.ex. I always use a debit card carflexi offers you to inform, while doyou doesn't. Which in most cases is ok but if you... See more

Rated 4 out of 5 stars

I hired a car by Carflexi. Rental company was very bad (Sicily by Car) and there is a lot of bad experiences with that company (Check Yelp before you rent). It is a fraud company. But I took extra ins... See more

Rated 3 out of 5 stars
Invited

Very easy to navigate through the website ... BUT the website obscured the fact that there was an additional charge for the excess protection insurance. It was already ticked by default, but the amou... See more

Rated 5 out of 5 stars

My husband's credit card was stolen sothat Carflexy had no problem in changing the contract under my name and changing my debit card. We had really appreciated it. Also, I would like to underline the... See more

Company replied

Rated 5 out of 5 stars
Invited

I have used the site several times so far and I have found I usually get the lowest price around and all the costs and details are explained clearly. Plus it has been easy to cancel the booking. Also,... See more

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Rated 5 out of 5 stars
Invited

Using this site is very easy, the only thing is you need to pay extra to cancel the booking as you can't make changes to bookings if your flights or dates change. The fee allows you to cancel and... See more

Rated 5 out of 5 stars
Invited

Good price overall for a very nice SUV which was well maintained & spotlessly clean. Picking the car up & dropping it off was extremely efficient & quick & because of the friendlynesss of the staff &... See more

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Rated 5 out of 5 stars
Invited

Prompt,friendly,hassle free service.Very competitive rates good quality vw car.Excellent for exploring beautiful Campania and its best mozzarella di bufala!I can recommend this new company,being picke... See more

Rated 5 out of 5 stars

We hired a 7 seater car/van from this company whilst we stayed in Granada, Spain. The service was amazing and we were made to feel very welcome and everything was explained clearly; inviting us to ask... See more

Rated 5 out of 5 stars
Invited

I've been using Carflexi exclusively for at least 10 years. The included insurance is always the highest possible cover and there are no hidden fees. It's so simple and stress-free to use them and the... See more

Rated 5 out of 5 stars
Invited

I cancelled one lot of car hire and my deposit was refunded almost immediately into my bank account. New paperwork for the updated booking came promptly. On arrival at Yulara Airport, everything was r... See more

Rated 5 out of 5 stars
Invited

Both pick up and drop off locations were close to our chosen airports (which were different places). The car was new, clean and ULEZ compliant which was very necessary for our journey. Pleasant, ef... See more

Rated 5 out of 5 stars
Invited

We always find Car Flexi the cheapest. we find that all the "fine prind" that one may run in to with other car rental websites is explained up front in Car Flexi. So we've been coming back literally e... See more

Rated 5 out of 5 stars
Invited

Excellent rates online with a great selection of vehicles to choose from. It was quick to book and confirmation and voucher came through promptly by email. We did not have to wait at the Car Renta... See more

Rated 5 out of 5 stars
Invited

Used Carflexi many times and can highly recommend them. Booking process is simple with open pricing so no nasty surprises. If plans do change they offer an excellent cancellation policy. They are my g... See more

Rated 5 out of 5 stars
Invited

I became member after 7 consecutive rentals. Haven't experienced any bad situations, because I focus on the vendor rating of CarFlexi. Hope that everything will flow like water also for my upcoming re... See more

Company replied

Rated 5 out of 5 stars
Invited

Picking up and dropping off right there at the airport is always how I select my car rental service. This was our first time with Car Flexi and we will be using them from now, the car was immaculate a... See more

Rated 3 out of 5 stars

As carflexi is only a partner for the car booking, the insurance I paid with them was not recognized by Hertz, therefore I ended up paying twice for the insurance. My advice would be if you want the i... See more

Rated 5 out of 5 stars
Invited

It was a user-friendly web page to book and pay for the rental. The price was competitive bearing in mind that included damage waiver insurance with zero excess. It remains to see if the model indicat... See more

Rated 3 out of 5 stars

They are actually third party and it appears the communication between them and the actual rental companies does not exist. We received a voucher from carflexi for our rental in our native langu... See more

Rated 5 out of 5 stars
Invited

Efficient and competitive. I made a mistake on my original booking which I noticed after I had paid and submitted it. I cancelled it and was immediately refunded. The new booking worked very smoothly.... See more

Rated 5 out of 5 stars
Invited

I had a very good experience with Dollar. I had to switch cars midway due to a oil service need coming up, they handled it smoothly. I had two very good cars during my USA trip, in a very good conditi... See more

Rated 3 out of 5 stars
Invited

What does limited km mean? I understand I need to bring the vehicle back with a full fuel tank but no where could I see what km are included and how much I would pay for extra km.

Rated 5 out of 5 stars
Invited

I recently rented a car through EZI Car, and it was hands-down one of the best rental experiences I’ve ever had. The vehicle exceeded my expectations, packed with thoughtful features I hadn’t anticipa... See more

Rated 5 out of 5 stars
Invited

Never had any issue with Carflexi. I rented cars multiple times and cancelled a few times without troubles. Thank you.

Company replied

Rated 5 out of 5 stars
Invited

Service as expected without any hidden costs. The website is very helpful in identifying what one needs. I would definitely use them again!

Rated 5 out of 5 stars

Had a collision I did not buy the kasko at the rental company but I did with car flexy and managed to get the money back! Thank you you’ve been great

Company replied

Rated 5 out of 5 stars
Invited

the price was cheaper than in every other place, and everithing was ok, i didnt use their service so i dont know hpw it was if i used it.

Company replied

Rated 5 out of 5 stars
Invited

We have used Carflexi for years, we have rarely required support but it is availabe. Overall their rates and inclusions are great.

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Rated 3 out of 5 stars
Invited

We want the option to select the amount payable, eg. full amount R18 000.00 you only give option to pay deposit of eg. R2 000.00. I want to pay the full amount.

Rated 5 out of 5 stars
Invited

So easy and they say to book direct but I checked prices definitely better prices this way Thankyou

Company replied

Rated 5 out of 5 stars
Invited

I am always delighted when I use this sight. I thought the prices were too good to be true. However, we have used this site about 4 times, and they continue to provide the best deals on car hire.... See more

Company replied

Rated 5 out of 5 stars

Daniel of wheego very polite and professional, no hassle with everything, I would use service again

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Rated 5 out of 5 stars
Invited

Very easy to rent a car. Everything is clear and understood ,no hidden costs, Highly recommended

Company replied

Rated 3 out of 5 stars

This is my second review in two months. Unfortunately, I'm giving three stars this time due to a disappointing experience with the Theft & Damage Excess Protection offered through CarFlexi. T... See more

Company replied

Rated 4 out of 5 stars
Invited

The site was easy to use. I still have to see if it is ligit when I arrive at Heathrow but so far so good.

Rated 5 out of 5 stars
Invited

Very easy to book. Presence everywhere. Never had any issue after a significantly number of rentals

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Rated 5 out of 5 stars
Invited

Easy to search with many options availble with ratings.

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Rated 5 out of 5 stars
Invited

the location in the arrival area. the good conduct of the staff good in explaining everything. it was a smooth transition.

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Rated 5 out of 5 stars
Invited

from past experience dont expect to get the exect car you ordered.

Company replied

Rated 5 out of 5 stars
Invited

Very easy to use and very clear. Good prices. We have used Carflexi for years and wouldn't use anyone else.

Company replied

Rated 5 out of 5 stars

Rented a car from Durban Airport, not normally a great experience. This time I used Alamo through Carflexi. What was so memorable were: 1) The friendly, helpful people from Alamo, 2) I had to change... See more

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Company details

  1. Car Rental Agency

About www.carflexi.com

Written by the company

CarFlexi offers you the best possible rates from top international and major local car rental companies across 45,000 rental stations!

24 /7 Customer service

We are happy to assist you at any time. Call our customer care team, use our online Live-support or Email us Our team is 24 hours a day 365 days a year available for you!

Rental Cars with CarFlexi.com

Written by the company

Exclusive deals guarantee the best value for money rental cars.
We have access to exclusive lowest prices and free add-ons. Our smart booking search engine will ensure that we pass those savings on to you! We will show you the best and cheapest price for your rental requirements to help you find your ideal car.
Local Car Rental Expertise Brought To You
We believe everyone should have a memorable and enjoyable experience with their car rental. For that reason we have selected suppliers that are friendly and helpful, reputable and have in-depth local knowledge to ensure you get the best out of your rental.
Make an informed car rental choice
Our mission is to help people pick the right rental. Before you book, we will show you everything you need to know. Past customer ratings, what's included and pick-up information, we give you all the facts, so that you can make the right rental choice for you.

No Cancellation Fees Up To 48 Hours Before Pick Up.

Free Cancellations For Up To 48 Hours Before The Rental Starts

Free Cancellations For Up To 48 Hours Before The Rental Starts
Customers can safely cancel or change their reservation up to 48 Hours before they pick up their rental car. Our partners having confirmed they have a reserved car any last minute cancellation may induce a standard fee.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36K reviews

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Replied to 28% of negative reviews

Typically takes over 1 month to reply


Rated 1 out of 5 stars

Read the terms very carefully, they are trying to scam you

Read the terms very carefully. On page 5 they will put some unexpected stupid term into the contract, and once you are the car rental place, they won't return your money or give you the car.

I had a hidden term that I had to bring a boarding pass from the same day to get my car. It makes no sense. Why would they care about my boarding pass, and I told them on the phone 4 times that I was sitting in my hotel in Malaga trying to make a booking for the next day. Still they suggested this offer. Why would they suggest an invalid offer to me?

Total scam. Be careful.

Also, they have fake offers that are not confirmed once you book them. They say that it is the rental company's decision, but they still keep the fake offers online. I called the rental company directly, they didn't even have this type of car.

If this was in my own country, I would report them.

//Answer to Carflexi:
Then why would you suggest this car to me and take my money for it, when you know that I don't live up the terms. You know because I told you on the phone several times that I was in Malaga looking to book the next day after you did not confirm my first booking.

You are putting your customers in a bad situation and taking money for it.
Shame on you!

And, why would you keep fake offers online?

October 14, 2025
Unprompted review
www.carflexi.com logo

Reply from www.carflexi.com

Dear Christian Cripz Prip

Thank you for your comment.

In this particular location, some car rental companies have their own regulations requiring customers to present a same-day boarding pass upon vehicle collection.

Please note that this information is clearly stated in the Terms and Conditions during the booking process, so customers are informed of this requirement before confirming their reservation.

We understand this policy may seem unusual; however, it is set directly by the local supplier, and we are required to display it as part of their rental conditions.

We would like to clarify that we have no way of knowing a customer's specific situation—such as flight details or arrival information—unless it is provided during the booking process.

We also want to emphasize that we do not promote fake offers!

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars
Invited

Very easy to rent a car!

Very easy to rent a car!

October 4, 2025
www.carflexi.com logo

Reply from www.carflexi.com

Dear DATCU ALEXANDRU

We truly appreciate your positive feedback, as it helps us continually improve our services.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars
Invited

Easy access and ease of website and…

Easy access and ease of website and great clarity of information

October 11, 2025
www.carflexi.com logo

Reply from www.carflexi.com

Dear robert stowe

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars
Invited

Repeat Customer

We have been renting cars through Car Flexi for several years now (this our 5 or 6th rental through them). We are very satisfied with CarFlexi and have recommended it to our friends. We like the full coverage auto insurance and the price transparency.

October 10, 2025
www.carflexi.com logo

Reply from www.carflexi.com

Dear sgec

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars
Invited

Great service

Great service, speedy delivery, incredibly fair price.

October 8, 2025
www.carflexi.com logo

Reply from www.carflexi.com

Dear Flower Power

We truly appreciate your positive feedback, as it helps us continually improve our services.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars
Invited

Easy as pie

Easy as .
very good

October 11, 2025
www.carflexi.com logo

Reply from www.carflexi.com

Dear rob morgan

We truly appreciate your positive feedback, as it helps us continually improve our services.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars
Invited

All good

Ilha Verde team was friendly, the car very good

October 8, 2025
www.carflexi.com logo

Reply from www.carflexi.com

Dear Claudia

We truly appreciate your positive feedback, as it helps us continually improve our services.

Kind Regards
CarFlexi.com

Rated 1 out of 5 stars

​I rented a car through Carflexi

​I rented a car through Carflexi, which is an intermediary. Upon arriving at the airport, we were met by the direct car rental provider. Upon arriving at their office, we were demanded to pay a completely different amount, which was 2.5 times higher than the reserved price. This caused prolonged confusion; the rental company knew nothing about the Carflexi intermediary. During the rental period, our parked car was scratched by an unknown driver. We followed all the protocol. We registered the incident with the police, obtained the necessary document, etc. The car rental company charged €500.
Since I had full insurance through Carflexi, they must compensate me. This is where the problems start. My documents were accepted, but two months have passed, and I have not received the money back. I do not recommend buying full insurance through Carflexi. Take it directly from the car rental company if you want to avoid problems. The next step is the Ombudsman!

October 9, 2025
Unprompted review
www.carflexi.com logo

Reply from www.carflexi.com

Dear miss Erika

Thank you for your comment.

Please note that the exceptions related to this matter were clearly outlined in our terms and conditions you accepted during the booking procedure.

We always encourage our customers to review these details to ensure full understanding of our policies.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars
Invited

The best range of vehilces

The best range of vehilces, and always the best prices, better yet, you do offere excess insurance, which is great.

October 9, 2025
www.carflexi.com logo

Reply from www.carflexi.com

Dear Jennifer Margaret van den Dool

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars
Invited

Easy use online.

October 9, 2025
www.carflexi.com logo

Reply from www.carflexi.com

Dear Cornelia Van Straten

We truly appreciate your positive feedback, as it helps us continually improve our services.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars
Invited

CarFlexi is Awesome!

Easy to search with many options availble with ratings.

October 9, 2025
www.carflexi.com logo

Reply from www.carflexi.com

Dear Steven

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

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