BitPay Reviews 283

Terrible waste of time. Glitches on displaying invoice so transaction can complete. Why are merchants using this? There has to be something better.

Payment was declined on their end and for them to refund me I would have to KYC lol
Don't use this, you will regret it.

They just steal your money. bad experience. not recommended!

I discovered that the bureau ROSE LANE (GP) have been able to effectively get them to make all the payment they refused me

Stay away from that scam and specially from P2P service.
Bitpay charged me same fee twice and second time I noticed the fee was triple what I myself paid finally. Before that I paid 7 times more for that fee as necessary.
Instead of keeping promise I can withdraw, Bp found out new excuses to keep me trapped.
Multiple promises and missleads and finally my fund was in Blockchain Inc. system without my permission charging thousands of euros more.
CEO makes arbitrary decisions like transferring my funds to Blockchain, where the fees were basically the same as BitPay.
Despite requests, no explanation why the ACH bank transfer was given to Blockchain even though Bitpay itself has the same service and all the fees were paid already!
Teasing because I have criticized the company, humiliating because he knows my financial situation. Frankly, a person who imagines to be above the law and ethical behavior.
Now I have 200,000 euros on Blockchain waiting for a 3,000 euro withdrawal fee that I can no longer pay. Bitpay CEO promised earlier to assist with 1000 eur but canceled it. I assume he noted there might be a possibility, I dont need to pay myself anything and that's not what he accepts.

They straight up stole my money. when I log back in to my account, they wiped everything clean. When I called support they kicked off to support email. The support email did not help whatsoever. Scam

I am extremely disappointed with how BitPay is handling my refund. My transaction was supposed to be refunded, but the process has been stuck in “waiting for approval” for over 72 hours with no clear timeline.

Support first told me my country was unsupported, then reset my BitPay ID, and I submitted all the required documents again. Since then, nothing has happened except automated replies. I also provided multiple wallet addresses (BTC, BEP20, LTC) as requested, but the refund is still being held.

As a customer, I agreed to BitPay’s terms in good faith when making the payment. Now, BitPay is effectively holding my money hostage under the excuse of “compliance” without accountability. This is unacceptable.

I urge BitPay to resolve this refund immediately. Transparency and timely communication should not be optional when handling customer funds.

It used to work, now it doesn't. Business accounts are now not supported (due to "high demand", or lack of it?), and individual one is stuck at "Almost there, waiting for approval" spinning screen and this goes for hours without indicating what's happening. Is this suppose to do anything within few minutes, hours, or days?

Got scammed $100, paid using their interface, clicked on Metamask, then I could choose Phantom wallet, so selected that, made the payment using my wallet, payment went through, then got an email that I used a incompatible wallet, no reply from customer support.

Beware, big scammers! Going to post on every possible website and sue these motherf*ckers.

I'm thankful it took so long to verify me so I couldn't use it and have worse problems.

Auto verification failed. The website states it will take 24-48 hours for manual verification.

After 1 month, multiple emails and 2 attempts at a form requesting to delete my account, which despite being multiple choice the response both times was "it's not clear what you want us to do". They finally VERIFIED my account.

Then filling out the form one last time and a final email reminding them they have 3 days remaining to delete it before it's forwarded to the ICO for GDPR breach they finally deleted it

The system doesn't work, the support is virtually non existent, do not trust them with your money or even ID.

Worst customer support ever, I accidently send an amount to their wallet address, which after some tickets they seem to realize it was not tied to an Invoice, and they've stopped responding ever since since!

BitPay canceled my payment without any valid reason — no timeout, no error, nothing. The merchant (Namecheap) confirmed they never even received it. Now BitPay refuses to return my funds unless I hand over full government ID for KYC. This feels like an intentional scam to collect personal data — holding customers’ money hostage until they comply. Avoid at all costs.

Firstly, since I'm using a wallet not on their front page (the 'recommended' ones), I used the 'WalletConnect' function - which failed badly! I then contacted support showing the relevant screenshots, and "Carl" did nothing but copy links to their "how to" section - and obviously didn't bother to even read my email. I also note his reply had flagged my case as 'solved'. How can you say it's solved when you don't get feedback from the customer to say it is??

After going through crap, I did something slightly different to connect my wallet, and somehow that worked ok.

Sceondly, however now, I get a message saying I underpaid! Given I had paid $197.00 USD worth of BCH (typing into the USD line, not using the BCH line), for a $197.00 invoice, something is seriously wrong here!!! (yes, I paid the amount exactly as written!)

The website stated "This invoice was underpaid and has expired. Please request a refund by providing a wallet address where you'd like to receive the refund." The email said I could claim my refund - but lo and behold, they're refusing to do so unless I provide personally sensitive information to a third party, who will use facial recognition technology to ensure that, once they're hacked, I'll lose my life and funds! (yes, I am vehemently against the Kill Your Customer laws being put in place - farrrrr too few oversight mechanisms and guarantees!)

DO NOT USE BITPAY!!!!!

Given the number of bad reviews on this site, I doubt they'll care about getting yet another one - because $200 is worth that much to them!

I send 40$ for adding funds in namecheap, They say invoice expired but I paid in first minute,

Now namecheap is asking to contact bitpay and bitpay say contact namecheap, My funds lost,
Don't try bitpay

Scam status deserved!
It's time those guys got a scam status review from me. After torturing me for some time with a withdrawal to their wallet, they were bold enough to ask me to sign a document with details regarding my personal data, a certain Mike because I was characterised a PEP (politically exposed person!!!!). Had I been that famous?? They are a joke. I deleted them and a scam status is all they deserve.

I was robbed of 0.01 BCH while trying to pay for a service on Namecheap. The payment was processed through BitPay, which requested my documents. After I submitted them, they were rejected, and BitPay archived the payment order. When I clicked on 'request a refund', the system said the payment order was unavailable. I emailed support, and their response was an illogical lie claiming the refund option had been reinstated — even though the order remained archived until it was eventually deleted, along with my BCH.

I paid 1271 DOGE for a BitPay invoice that only required 1266 DOGE. I overpaid and sent the funds on time, but their system falsely flagged the invoice as "underpaid."

I've provided full blockchain proof, screenshots, and even the exact TXID showing they received and moved the funds. Support keeps replying with canned messages, ignoring my evidence. When I finally proved I owned the email (an Apple alias), they still refused to help.

It's been days — no refund, no resolution. This feels like outright theft.

BitPay is holding my crypto hostage, and I’m not the only one. Just look at all the other 1-star reviews. If you value your money, avoid BitPay at all costs.

TXID: b546f78670925541d912464b4f45bff2687b6db98368b5fe79cbf08c2025b5ba

(EDIT HERE: I did eventually get my money back, I escalated through several support and complaint lines, and had to threaten legal action)

Bitpay will never refund your money if you got situation like underpaid or overpaid invoice when buying domain or hosting service on Namecheap. Their verification is impossible and even when you try to email your documents to them they would still refer you to their impossiple identity verification link that would show verification failed after all your efforts.

Simple Advice
Never Use Bitpay on Namecheap, Bitpay is complete Fraud. Bitpay will never refund your money if you got situation like underpaid or overpaid. They take your money and will make excuses wile paying you back.

Simple in one line. They will never give your money back so never use this on name cheap

Bitpay will receive your money and will never pay you back

Amount Received by BitPay: 11.210057 XRP

TXID: 2334EF2E78C5083652B3E240CD5CC1D52032C5FC75832870D6ABB13D95241F69

I put in a small amount of money to try the system.
Needless to say, 100% of the money was gone and not recoverable.
Don't give them any more than you can afford to lose.
I should have checked the reviews before I sent them any money.
Lesson learned.