kenorb

I've tried to use WU 3 times, none of it worked, so I don't know why they do exist.
I've tried to pay international bill (to international bank), not possible.
I've tried to pay to transfer money to company's bank account, not possible.
In Stratford branch, I've tried sent PLN to PLN's personal bank account, not possible (without converting it to GBP first, then convert it back again to PLN, which is missing the whole point of international transfer).
Basically you should work for people, what clients wants, not against them.
I don't get it, sorry, but it's useless.

It used to work, now it doesn't. Business accounts are now not supported (due to "high demand", or lack of it?), and individual one is stuck at "Almost there, waiting for approval" spinning screen and this goes for hours without indicating what's happening. Is this suppose to do anything within few minutes, hours, or days?

Site keeps removing really good extensions for no specific reason or finding some stupid excuses. They don't care it's used by millions with 5 stars. E.g. I was using Marvellous Suspender, Duplicate Tabs Closer
or Linkclump and many more, they keep removing it, so somebody else had to re-upload it again, so it's known by different name with the exact functionality. It's very annoying. I suspect they do is to remove the competition, so once they add some feature to Chrome, which they didn't care to add in the first place for many years (like making tabs inactive or adding vertical list and search), and suspiciously similar extensions got banned and remotely removed from all Chrome instances. Once they did mistake, removed very popular extension used by millions due to some suspicious/obfuscated code, then they did mistake, restored it as at the end it was harmless, but the damage was done. They think it's ok, but it's not, all pointless removals damages the site experience. All they say it's 'no longer available because it doesn't follow best practices', without explaining the actual reasons, just generic one. It's very annoying, especially with multiple profiles without sign-in, it's only wasting your time and patience. Why not provide open-source management (the one which are and there are many, like many other websites do, or introduce feature to take over some abandoned apps by community or something similar), so everyone can contribute to whatever issues they invent next. I give 2 stars, because Firefox extension store is even worse, full of scams. Chrome Web Store is like ghostland, nothing can survive for a long period, only large projects can survive which exist for their own benefits (money), not to benefit users. It's still useful, only because there is no alternative (apart of installing extensions directly from website), because all alternative sites providing extensions were destroyed by them as well.

I've been using paid version for over 8 years. It used to work without issues, but not anymore. There was a standalone app, not anymore, as it was removed for no reason. The only way to access your password is through web-browser extension and the mobile app. And when there are any connection issues, no access to your own data: "The Dashlane app is taking longer than expected to load. We apologize for the inconvenience. If this issue continues, please reach out to us. Contact us". When you contact, you chat with AI which gives you link to useless pages. It looks like you don't have control over your own data anymore. At any point they can cut you off from your own data which is somewhere on the cloud.
Second issue, before groups/collection was working, since a year, the account is a mess (a lot of duplicate collections) which makes collections usage useless.
Third issue, it reports half of my password compromised or found on the dark site, but I doubt it's true. I've reported the issue, but support is clueless. I think this dark web report is wrong. I rarely repeat the same password, so I think it's not possible (trust me, I've checked these dumps myself, rather than trusting unknown 3rd party), so it's just annoying warning, trying to force you to waste your time changing the password everywhere (which doesn't work anyway), I never had any account hacked. It's good tactic to scare newbies. Btw. How do you know my passwords are leaked? That means you're sending them one by one to 3rd party to check without my consent. That's the easiest way to make them leaked (even if they're hashed or whatever).
Another major issues is how extension behaves, it's beyond stupidity, especially when you're using another password manager, you disable Dashlane until you want to turn it on again, few seconds later, it's on again. The only way is to disable extension completely for the time being. Another issue is when it's trying to populate your personal info almost at every default field for no reason. It's very annoying, specially when you're during some kind of demo or recording, it keeps showing your personal info for no reason at every second click. Filling payments details is almost a miss, most of the time you just end up filling it manually.
I use to like this app at the beginning, but not anymore.
Today, I've wasted an hour to login to my account to access personal notes using high-speed internet, not possible. It's waste of time.
You basically pay monthly for premium, but for really nothing useful.
I've already started using alternatives (some are free and better) and slowly migrating.
Updates:
- 26.05.2025 - offline for couple of hours, "app is taking longer than expected to load. We apologize for the inconvenience". Reload didn't help. I had to remove it, as it was pointless and waste of time and money.
- 28.05.2025 - claiming my password is invalid, which is BS, I had to remove it again and install it again, then it worked.
- and many more like this incidents.
It's useless.

They do everything to charge you for anything at site that doubles your original ticket with their brainwashed workers.
This time they've doubled charged for cabin bag.
So I've purchased 10kg bag with the ticket, they double charged for it at the boarding gate charging extra £60, because they claimed it suppose to go to check-in instead.
Worst worker of all times: Abby from Ryanair proved to be brainwashed vilain who enforce this stupid charge with no any second thought. She shut people who tried to help in the situation, she was very rude to everyone, not helpful at all, only doing her worse, pure evil. She should be fired ASAP.
This situation was not acceptable.
I've contacted support via chat, it was bad. They (Mohamed R) refused to escalate the issue saying "refund are help by different department", but didn't tell me more. Said they follow "the rules strictly" as per the policy and refunds are automatically rejected by their part if he escalate it. I've asked for a case reference number, so I can submit a formal complaint, he refused, and disconnected due to 'no further steps' he can take.
Pathetic.
I'm reporting this incident to CAA (Civil Aviation Authority) and ADR.
Flight: FR9262 on 16th April 2024

Their branches are now a joke. Imagine going to Moorgate branch and be told you can't do any cash transactions, because they are now "digital" (whatever it means). You can't pay bills, you can't deposit cash (before you put a stupid reply, I'm aware of ATMs, but you need a card, also they doesn't support references, and luckily I don't have the account anymore), you can't convert currencies, you even can't pay someone who have the account at their branch, in general nothing that is useful. You can do more things (e.g. paying bills, transfers) at Post Office next door.
Imagine in what kind of dystopian world we're living where you've to go to the grocery store to pay the bills, instead to the bank.
I've stopped using them long time ago. I remember once I've came to one of their branch, instead of withdrawing (which was my original plan), they took my card and cut it in half, because the system told them to, and they didn't know why (and apparently it was my problem to figure out why by calling them).
They used to be called Lloyds TSB, the split make it even worser.
One of the worse banks in the UK.
These new "digital" practises and refusal of regular simple transactions that people needs to do is a turning point of their future downfall.
You can see it now, massive layoffs and branch closures (300+) in the past years.

Removing all your sensitive data after inactive period of 2 years is pure evil and it should be illegal. They send e-mail notification 3 days before, if you don't login on time, all your data is gone with no possibility to recover.

I'm at the checkout (/checkout/p/p-.../offers?pipelineType=Chewbacca&hasWorkingJavascript=1), clicking "No, thank you" button already hundreds of times to not take Prime Trial and it keeps going back without possibility to buy the item. I know it was was bad, but now it's even worser than ever before. You're literally forcing people to pay for your Prime, while falsifiable talking how much client is important for you, yet doing something opposite.

I've tried to book hotel several times, it didn't work. Random errors on the mobile app, then different cards rejected for no reason. After that tried another app, worked without issues. Won't use it anymore.

Another dystopian "bank" with cashless agenda. I had to pay the bill to the company who had account at Barclays, and this was a common thing in the past. Apparently it's impossible to do now.
Let me iterate this nonsense again.
I want to pay the business company who HAVE account at Barclays, I had account, sort code and reference. So basically this is their client having the account at their bank.
However "Cashier" at the till (Moorgate station branch) told me it's impossible without having me account at Barclays, they told me to use my bank instead (guess what, my internet bank doesn't have physical branches). So I've to open account at Barclays first to be able to pay a bill? Ridicules.
So what's the purpose of existence of such street banks in the first place if it's impossible to pay a simple bill?
This is another level of dystopian future ahead of us.
I hope people will wake up and stop using them.

This is review focusing on trains towards Luton Airport.
I had ticket from St Pancras to Luton Airport. For some unknown reason, bunch of trains got cancelled in early morning (between 3-5AM).
The company didn't inform me in any way that trains are cancelled (zero e-mails about it), only based on the screens at the stations. I had to wait 15 minutes for the replacement bus which took twice as long as the train to arrive to the airport stopping on the way at some smaller cities. People take trains to be quicker on the airport (in 1h), not 2h after. At the end, zero apologies, only unhelpful staff or lack of it. I got late for the flight and I had to go back. Guess what, I had to purchase another train ticket to get back (no replacement bus on the way back).
Ridiculous.
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Update: Similar situation again, on 29/11/24. Train at 1:44 got late for over 1h and 2:44 was cancelled. Then it was not clear whether 3:44 would be cancelled or not. Not to mention these trains are going every 1h at night, so if 2-3 trains are cancelled in a row, you're basically stuck.
I don't understand, what could happen in the middle of night that you've to cancel so many trains so often (btw. weather was fine).
In the past I had opinions that trains are more reliable than coaches, but this changed my mind - trains are much worse.
Then on the way back more bunch of trains were cancelled due to shortage of staff, wait, what? OMG!
Guess what, nobody would buy train tickets anymore to airports, if you keep cancelling them every day.
Another update: Train at 03:44AM (St Pancras Intl to Luton Airport) cancelled again on 5/12/2024, this seems like a standard now.

Got late few minutes (due to cancelled trains and replacement bus going twice as long) to departure check-in gates already having already boarding card, the scanner rejected it, reporting error to seek assistance which I did, however security at the gates refused to let me in. The airport was half empty, no queues, having empty bag (nothing really to scan), with small airport such as Luton, I could do security checks in 15 minutes with no issues (still having around 25 minutes), it's not the first time I do the security checks, usually it's very quick (few minutes) if you know the process. Then security asked me to go to airport desk, where airline staff asked to go back to security, so back to forth blaming each other responsibilities till the time runs out and you give up. This should be my call, whether I could make it to the on-boarding gate, not theirs or machines. Next time when you see plane half empty, it's due to lack of competence and judgement from airport staff.
Same happened to family of 8 in front of me with lots of kids who were late only few minutes to the check-in gate, so be informed that their holiday was destroyed due to lack of understanding from airport staff, not being able to handle the situation properly and do some exception, considering short queues and half empty airport. They were running like crazy due from one place to another due to misleading instructions from incompetent cold-hearted staff giving them false hope by trying to pass their responsibilities to someone else. It really wouldn't hurt anyone to let someone in considering their situation, instead of pointlessly redirecting them to different sections of the airport.
It's not only this. There are plenty of disadvantages of this airport comparing to other. It's one of the worst airports in the UK. Lack of amenities. Train stations are far, so you've to take another rail service (called Dart) to get to the actual train station. If you're late for your flight, you've to buy another ticket just to go back to the train stations (or buy a bundle). There is also lack of choice of transportation to London. If trains are cancelled (which can happen often and they won't let you know about it), only very few bus companies have transfers. Guess what, maybe it's not profitable for them to run the service, because nobody wants to use this awful chaotic airport with incompetent and rude staff.

Update on another situation. They've installed body scanners which uses non-ionizing radiation and they enforce all users to go through them. There is lack of long-term safety studies and some people are concerned about its effects on the body. You may ask for a pat-down search instead, and like most of the other airport in the world, staff usually won't make too much trouble about it, but not in Luton (similar in Stansted). They'll threat you like a criminal and do everything in their power to discourage your to do it again. First, they detain you to separate room. If it's busy, you may wait a long time and risk of missing your flight. After a pat-down search, they scan your shoes by another scanner (for which you can't opt out, I think, unless you want to get into bigger problems), and search thoroughly through your bags and all items (one by one), to make you ashamed and inconvenient as much as they can in their power. Then you've to fill a form for scan refusal (e.g., full name, passport, flight number, reason for refusal). After filling the form, the security officer told me that my refusal form is going to be send to Home Office and all airports in the world are going to be aware of my refusal, which will give me more trouble in the future (like I'm marked in a bad way). I think it's a lie, and it's against common logic, and this is another reason to not use Luton Airport. It's awful.

I've bought HDDs from Europe to be send to the UK, it took over 2 weeks, extra charges and still not able to deliver. Out of blue they've asked me to pay £100+ for duty taxes (not all, some were extra charges by them for no reason). I've tried to paid at the end, but couldn't login to their website, because you're forced to type code from text which I didn't get any. Struggling to login to their website for few days, finally I did and paid. The next day I see, the package is marked as to Return to shipper. So they were first to took my money, but never delivered the package. Now I'm struggling to contact them to give back my money back, they've 3 days to respond. Pathetic. The 2nd class via Royal Post could be more reliable, cheaper and faster.
I think it's going to be quicker and more reliable if I just take a commercial flight and go to that shop in person to collect the item once they send it back to sender, if DHL won't lost or damage it in transit on the way back.
Support contacts and their communication is non-existent. It's a ghost company.

Everyone knows how bad they are, but this time they've crossed the line. They're master in taking your money at all cost and not give it back when they're legally obligated. They've cancelled the flight in the last minute (FR2463), but magically they've rebooked all passengers to alternative one the next day, 12 hours after the original one. Apparently they've offered alternative accommodation which they've informed via text the next day after it was too late (pathetic). I couldn't flight the next day with risk of another cancellation, so I've rebooked to completely different flight. Now Ryanair doesn't want to refund the money for the cancelled flight which is ridiculous and probably not legal. They potentially make it legal at the edge, but make all the troubles and waste your time, so you won't be able to.
First they've sent you cancellation e-mail 1h after flight was cancelled with the fake button to 'Apply for refund' which doesn't work, it redirect you to the booking page of alternative flight which cannot be cancelled (smart thugs). Then I've tried to use chat, but it was out-of-business hours. I had no other choice, but to call them in the morning. Guess what, while speaking to automatic robo voice, calling dozens of time and spent more money, I've tried literally all available options, each ending basically at the same message: "go to the website", and the line disconnected. Really? I've just tried all the available options on the website, that's why I'm calling to the phone which was available on the website. So it's some kind of circular logic. Then I've tried to use chat within business hours. First I was given the link to refundclaims page which didn't work at the end, because it errored (most likely, because from their perspective the flight was not cancelled, but "changed" to alternative flight?). Cancelled means cancelled, so it's ridiculous. Flight at different day is a different flight. It's absurd. Second time when chasing people at the chat to give me some other clues, as they cannot refund it via chat, and it was only available option to speak with humans, I've given another link, more hidden at help pages where I could create new request to "support". Guess what, after few hours, another automatic robot responded to give me options which I've already tried. This is pathetic. I had enough of wasted time. The company should be closed for having zero human support.

I've wasted 1h of my life trying to find some simple way of simply downloading or printing the document that someone sent me the link to, only to find out it's not possible, and you've to pay for this. I don't understand why such websites exist and who would use it, if you can't access the files in a simple way. Secondly ads are so annoying, they're even placed in the middle of the document, so you can't read it. Rubbish.

I've wasted 1h of my life talking to Fraud Team which blocked a transfer between my OWN accounts.
They've asked me over 20 ridiculous questions like I was a halfwit.
Why the alert happened in the first place, I don't know. Obviously, I can't fraud myself by transferring my own money between my own accounts, I still don't get it. And it was my regular a transfer using trusted payee (myself) which was added a long time ago.
And to validate it, I've to remember when and where I've opened my account for the first time many years ago, it doesn't make any sense.
Another stupid question, if I'm talking with someone? Me: Yes, I'm talking to you, obviously.
Did someone asked me to transfer it, yes, my partner to pay the bills, is this legal? Why do you care what I do with my own money.
I felt like I am the one who is criminal while being questioned.
I'm pretty sure if somebody was a fraudster, they would know exactly how to answer all the questions to pass all the marks.
The conversation was so low, that in the middle of the conversation I've started to have doubt, whether the person from the bank with who I'm speaking is the fraudster.
So I've to proof all my details, including giving them my full card number and expire date over the phone (which is really suspicious), but they cannot give any proof that they're not fraudsters, doesn't make any sense.
The whole system is ridiculous and getting worse.

Experts who don't know how to use door systems. I've taken especially day-off for that delivery, was waiting for the whole day, staring at their tracking GPS app where is the driver (and it was showing far, despite I was next in the queue), only to be informed that the delivery failed. A minute after app shows failed for no reason, I've tried to contact driver (signal, but no response) and talked to helpline, no resolution, apart of rescheduling for the different week, even they knew that the driver was somewhere close. They claimed the driver rang, however, based on their app, the driver was never close, unless their GPS is broken, and at the end, nobody actually called a door system (and it's working fine and it's very loud, it can wake up dead, trust me). So either they were never there, or didn't know how to ring.
Update: Increased by 1-star as washing machine was finally delivered and installed, although the wooden floor was scratched.
It seems the system what they have is that they call you to your mobile 15 minutes before the arrival, if you won't pick it, then they won't come at all.

Return flight has been cancelled with no single communication from their side, because I didn't attend the departure flight due to emergency. I understand these are common controversial and unlawful practices from their side and a few other cheap airlines, however my friend told them at the check-in desk on the day of departure (as per article 3.3), and staff confirmed that everything is fine, therefore I did not fail to notify them about my intention to change the journey route. However they didn't respect their own terms and conditions at the end. They were sending e-mails that my flight is going to be delayed by 5-15 minutes couple of times, but nothing about most important thing like ticket being cancelled for no reason, no communication whatsoever, NONE, NULL from their side (this should be illegal). I've paid for the ticket, so my expectation was to travel. As the result, they've charged me the penalty twice as original ticket cost to reserve my own seat at the last minute which I've already paid for in the first place, and before I've paid penalty, they were lying at the desk they didn't have any seats left. I've sent complains just to receive copy and paste answers and one-way communication going to nowhere. Avoid at all costs.
These unlawful practises must to be reported to CAA (Civil Aviation Authority) and ECK (European Consumer Centre in Poland), because their complaint system simply doesn't work.

Return flight has been cancelled with no single communication from their side, because I didn't attend the departure flight due to emergency. I understand these are common controversial and unlawful practices from their side and any others, however my friend told them at the check-in desk on the day of departure (as per article 3.3), and staff confirmed that everything is fine, therefore I did not fail to notify them about my intention to change the journey route. However they didn't respect their own terms and conditions at the end. They were sending e-mails that my flight is going to be delayed by 5-15 minutes couple of times, but nothing about most important thing like ticket being cancelled for no reason, no communication whatsoever, NONE, NULL from their side (this should be illegal). I've paid for the ticket, so my expectation was to travel. As the result, they've charged me the penalty twice as original ticket cost to reserve my own seat at the last minute which I've already paid for in the first place, and before I've paid penalty, they lying at the desk they didn't have any seats left. I've sent complains just to receive copy and paste answers and one-way communication going to nowhere. Avoid at all costs.
These unlawful practises must to be reported to CAA (Civil Aviation Authority) and ECK (European Consumer Centre in Poland).

Popular chain of supermarkets with heavily overpriced products. If you're just to buy a drink, coffee or a snack and go, usually no problem (apart of long queues).
If you're regular customer, you can obviously recognize a lot of issues.
For example, you are not in their club (which means to register and give all of your personal details so they can track your history of orders), you will pay almost double for most of the products and the situation is getting worse. Btw. I had a club card, scanned it (no error), but it printed on a receipt in small letters that it was invalidated with no discount (for no reason, maybe you've to use it more often, so watch out). So if you're not part of their club, forget it, and find another shop, unless you can ask somebody else (apart of workers, they cannot use theirs) or you simply doesn't care about paying double.
They make a lot of trouble for you if you want to pay using cash. Most of London's stores (including large), the self-service tills which can accept cash, is like 1/10.
They've fired a lot of staff in favor of replacing them with machines, so now you've to deal with stupid brainless self-service tills.
These machines are so bad, that every 3rd scan goes off and ask for the assistance for which you've to wait couple of minutes (1-2 people for the entire swarm of robo-tills, some products not even scan (bar is too tiny), or products are unknowns. Or call for assistance literally after a second after scanning, then they shut. Even employees have problems with them, sometimes they have to login with their card 5 times in a row, because they're not getting it. Is this how our humanity future will look like?
I the past one local shop had fridge broken down almost every 2 weeks, so milk was wasted.
In another one (large in Bow), they usually close the front entrance (yes, main street entrace, with no clear indication it's already closed for people who wants to exit), it happens few h before closure (for no particular reason).
Usually no improvements, nothing is happening in the shops, employees are dull and burnt out with dealing with stupid robo-tills and daily routine (weight alarm getting off every few seconds).
In general, difficult to find something that you're looking for, but store assistants (humans) are usually helpful (yes, they still hire humans to do stock up, at least for now). E.g. they move from time to time some sections to different places, so if you're regular, it's confusing (so you can walk more and buy more?). Especially when you can find similar products in multiple places around the shop.
If you're after big shopping, do it online, because usually there are no tills with humans available (only during busy periods) and these self-service are too small and too stupid to handle larger shopping. It usually end up with manager coming over, because employees are clueless when machine misbehaves (or eat your money), or ask you to go to another till.
Their brand is popular, everybody knows them, but they don't care about clients.
They trying their best to push the cashless agenda.
And forced to pay double when you don't give you your personal details.
This is not the same company as it was before.
Rubbish on many levels.