Rafael F

I was robbed of 0.01 BCH while trying to pay for a service on Namecheap. The payment was processed through BitPay, which requested my documents. After I submitted them, they were rejected, and BitPay archived the payment order. When I clicked on 'request a refund', the system said the payment order was unavailable. I emailed support, and their response was an illogical lie claiming the refund option had been reinstated — even though the order remained archived until it was eventually deleted, along with my BCH.