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Hello there,

Thank you for sharing your experience, and we are sincerely sorry to hear that your recent experience with us did not meet your expectations. Please rest assured that we take matters of fairness and transparency very seriously.

We understand that gambling can sometimes be stressful, and it is natural to doubt the system during a negative streak. However, it’s important to remember that casino games are based on luck and chance, and there is always a level of risk involved. We encourage all players to view gambling as a form of entertainment rather than as a way to make money or recover losses.

To support responsible gaming, we offer a variety of tools and resources designed to help you manage your gameplay. If you ever feel that gambling is no longer enjoyable or you are concerned about your spending habits, we strongly recommend making use of these tools or contacting our support team for assistance in setting them up. You also have the option to take a break from the platform whenever needed.
For more information, please visit: https://stake.com/responsible-gambling/stake-smart.

Should you have any further questions or if we misunderstood your concerns, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time on our platform.

Kind regards,
Stake.com