1 Star – Holding Basic DNS Access Hostage
I own a domain through CrazyDomains and was shocked to find out that I can’t add a simple TXT record unless I pay to upgrade to “Premium DNS.”
TXT records are standard and essential for verifying your domain with services like Microsoft 365 or Google Workspace, setting up email authentication (SPF, DKIM, DMARC), and more. The fact that I legally own the domain but can’t manage basic DNS functions unless I pay extra is ridiculous.
Almost every other domain registrar includes full DNS access — including TXT — by default. With CrazyDomains, it feels like they’re holding your DNS settings hostage behind a paywall, even though it’s a fundamental part of domain ownership.
Support was polite but unhelpful — the only solution was “pay more.”
I won’t be registering future domains here, and I’ll likely be transferring this one elsewhere.
Reply from Crazy Domains AU
Hi Sheldon,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to supportreviews@crazydomains.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist