BimsonPower.com Reviews 1,022

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, noting the helpfulness and knowledge of the staff. Consumers appreciate the prompt delivery service, with many reporting that their orders arrived quickly and were well-packaged. The quality and performance of the products, including generators and pressure washers, are frequently commended. People highlight the ease of ordering and the company's responsiveness to inquiries. Consumers are satisfied with the prices and find them competitive. The positive experiences extend to technical support, where staff are helpful in resolving issues. Overall, reviewers express confidence in the company and its products, indicating a high level of satisfaction with their purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

First one turned up damaged by courier! however very good customer service and very quick replacement.The hoist it's self is very good a lot better than any I've used before great buy.

Rated 5 out of 5 stars
Verified

Great service - ordered around 2pm, delivered 11am the following morning. So far the generator has worked well. Fired up first time, no issues. Lightweight to move about and generally pretty... See more

Company replied

Rated 5 out of 5 stars
Verified

The service from start to finish was exceptional and such an easy transaction. I sent an email asking about shipping dates and got a reply within an hour. The shipping price was very reasonable and I... See more

Rated 5 out of 5 stars
Verified

Excellent service and the power washer is superb, no more burning out motors on an electric pressure washer now Well done Bimsom for making a decent bit of kit

Rated 3 out of 5 stars
Verified

Product arrived on time and packaged well. First impressions of the washer were quickly ruined by the extremely poor instruction booklet. The stages shown were poor, pictures were terrible and if you... See more

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Rated 5 out of 5 stars
Verified

Got a good price. The generator was dispatched immediately. Unfortunately DHL couriers were awful and after 3 days of it not arriving when it was meant to Bimson got onto it through Brandon and it a... See more

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Rated 5 out of 5 stars
Verified

Great company to deal with so much so that I have now purchased 3 generators from them. Looked at all different makes and found Champion to be of excellent quality. Start first time no problems whatso... See more

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Rated 5 out of 5 stars
Verified

Champion Generator ordered on Wednesday 8th Jan, despatched the same day to DHL. Great service. Unfortunately, DHL then held on to the item. Rang Bimson Power on Monday 13th. Spoke to a very helpful l... See more

Company replied

Rated 5 out of 5 stars
Verified

So far so good. Competitively priced. Delivered promptly. I have set up the dual fuel generator which was easy enough to do. I have not yet started or connected to an LPG bottle. Hopefully it will hop... See more

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Rated 5 out of 5 stars
Verified

I ordered my new inverter generator on 16 June and it arrived a couple of days later. The quality of the generator on first inspection looks to be excellent, it starts easily and is relatively quiet.... See more

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Rated 5 out of 5 stars

Bought a generator two years ago and then it began to run erratically. Contacted Bimson and sent them a short video of it running. Their tech department thought it was a carburettor fault so offered m... See more

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Rated 5 out of 5 stars
Verified

Recently bought a small generator from the company the help received from staff was excellent. Couldn't have been better. Kit delivered within 3 working days ( would have been even quicker if the co... See more

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Rated 4 out of 5 stars
Verified

Winch remote works well, seems good quality and was already paired when went to use. Only thing is they didn’t come with batteries but luckily local supermarket sold the correct type.

Company replied

Rated 5 out of 5 stars
Verified

After scouring the internet for a reasonably priced generator for occasional use I came across Bison, I ordered the Champion 2200W. It was a great price, on par with the no name ones on eBay. It was... See more

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Rated 4 out of 5 stars
Verified

After ordering a 24v not 12 very helpfull ordered 12v for next day delivery it never arrived unfortunately b4 weekend. Took a hit on my business through no fault of my own as a courier issue. Monday m... See more

Company replied

Rated 5 out of 5 stars
Verified

Tried ordering a petrol generator through Amazon , Ebay & Screwfix but none of which would ship to Northern Ireland. Tried Bimson Power and it arrived a few days later with no issue. Would have no i... See more

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Rated 5 out of 5 stars
Verified

Excellent all round, no messing a bout. ordered then got a couple of days later and didn't even have to sign for it, started on second pull let it run for 15 mins, started on first pull 3 following ti... See more

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Rated 3 out of 5 stars
Verified

The website works as you'd expect a website will do but the courier side of the process needs reviewing. It was hard work. Bear in mind they are selling items for a construction site, they want to del... See more

Company replied

Rated 5 out of 5 stars

I am more than happy with Customer Service and Tech Support. I bought a generator (Champion petrol/lpg - great machine) after storm Arwen. On doing it's monthly test the battery was flat, so I used th... See more

Company replied

Rated 5 out of 5 stars
Verified

This is one superb piece of machinery,powerful,robust,quality throughout and looks good too. It does seem a little thirsty tho but I've only used it once and may not have the settings just right yet,... See more

Company replied

Rated 5 out of 5 stars
Verified

The service we received was quick and efficient - I was able to locate the product I required easily on the website - it was delivered in a timely manner and we were kept informed of the expected deli... See more

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Rated 4 out of 5 stars
Verified

Would have given 5 stars but could not get the 5% discount code. I got a code when there was no stock in January but now it’s in stock no code, two others tried to get a code but failed so I paid ful... See more

Company replied

Rated 5 out of 5 stars
Verified

Jumped on the generator bandwagon following storm Darragh and being without power for 3+ days, did endless research and Bimson had what I wanted at a decent price. They delivered very quickly and ever... See more

Company replied

Rated 5 out of 5 stars
Verified

Spoke with staff before my purchase, was helpful, saved me money. Knowledgeable about there producst. I ordered a winch with accessories following the staff advice. Everthing came promptly within 2... See more

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Rated 5 out of 5 stars
Verified

The service was first class from asking if the part I was available to be told it will be with me the next day, and to his word by 10:00 the next day it was delivered to me. I will coming back again... See more

Rated 4 out of 5 stars
Verified

Have not fired the generator up yet but everything appears to have arrived OK (eventually). Price was good as was initial communication from Bimson. I really cannot understand why they use TNT/FedEx w... See more

Company replied

Rated 5 out of 5 stars
Verified

Recently bought the warrior 800kg hoist. I ordered it on Monday lunchtime and it arrived at 10:30am the following. When I phoned BimsonPower they answered the call, were polite, and knew about the p... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered a petrol powered pressure washer for the first time with a bit of trepidation. Not only did the item arrive really quickly it was easy to set up and is a brilliant machine. Very positive exper... See more

Company replied

Rated 5 out of 5 stars
Verified

They sell a good brand item the champion mighty atom.has been flawless.never missed a beat in most weather's even stood 6 months and fired on the 3rd pull you pay for what you get quality from this fi... See more

Company replied

Rated 5 out of 5 stars

Further to my review only giving 4 stars I now give them 5 stars. Customer services very helpful. Item was delivered next day and in a 1 hour time slot meaning I did not have to wait in all day (DHL).... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy to buy, fast postage and arrived quickly in perfect condition. The generator was easy to commission and it's early days but it does what it promises!

Company replied

Rated 5 out of 5 stars
Verified

Received the generator well packaged and about a week after it was ordered. Bimson were great to deal with when the oil I ordered with generator arrived before generator, they assured me all was well... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased an air compressor from them quick delivery and updated on delivery day and time also when I had issues with my generator not purchased from them they responded immediately via email.cant fau... See more

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Rated 5 out of 5 stars
Verified

Great delivery . Next day to Northern Ireland which is unheard of these days . Excellent piece of kit nice and quiet and runs 2kw items no problem .

Company replied

Rated 5 out of 5 stars
Verified

Everything ran like clockwork....Great communication from the moment I placed my order. Highly recommend and I will be back for more in the future.

Company replied

Rated 5 out of 5 stars
Verified

Very happy with purchase, prompt delivery and dealt with a very very helpful member of staff. Will definitely use this company again great service

Company replied

Rated 5 out of 5 stars
Verified

My generator came all boxed nicely it was packaged with great care and arrived in the stated time haven't tried the generater yet but will let you know when i do.

Company replied

Rated 4 out of 5 stars
Verified

Bimson were good but the delivery company said it had been delivered when it hadn’t which was stressful. Kate mole was very helpful and managed to sort things out

Company replied

Rated 5 out of 5 stars
Verified

Excellent service and compressor well packed and delivered timeously. Been put to use and does the job perfectly. Build quality also appears to be great value for money.

Company replied

Rated 5 out of 5 stars
Verified

The Sales staff were very friendly, professional and efficient. The shipping service was exceptional with next day delivery. The quality of the products we purchased were of the highest quality.

Company replied

Rated 5 out of 5 stars
Verified

Great delivery & service. Works perfect for my needs, pressure pot!!!

Rated 5 out of 5 stars

Just dealt with Brandon in the sales dept and he has gone over and above to ensure that I am a very happy customer. Five star customer service.

Company replied

Rated 5 out of 5 stars
Verified

The ordering was easy, order delivered within 48 hours. The petrol jet wash bought is great

Company replied

Rated 5 out of 5 stars
Verified

Arrived on time, excellent service from driver to put it exactly where we wanted, 100% recommended 👍

Rated 5 out of 5 stars
Verified

Great product. Arrived when they said it would. Definitely recommend.

Rated 5 out of 5 stars
Verified

Very prompt delivery easy to set up and it does exactly what I want it for.

Rated 5 out of 5 stars
Verified

The staff at Bimson Power provided excellent service. I had trouble starting the generator, but the engineer helped me start it within a minute. He also told me the other one was faulty, so they are o... See more

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Company details

  1. Tool Store
  2. Do-it-Yourself Shop
  3. Generator Shop

Written by the company

Bimson Power (t/a BPE Retail Ltd) is a large e-commerce retailer specialising in Power Equipment including Winches, Hoists, Generators and Garden Power based in North of England.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Hoist

First one turned up damaged by courier! however very good customer service and very quick replacement.The hoist it's self is very good a lot better than any I've used before great buy.

October 9, 2025
Rated 5 out of 5 stars
Verified

The staff at Bimson Power provided…

The staff at Bimson Power provided excellent service. I had trouble starting the generator, but the engineer helped me start it within a minute. He also told me the other one was faulty, so they are organising a pick-up to take it back.

October 6, 2025
Rated 1 out of 5 stars
Verified

The winch box come with broken wires…

The winch box come with broken wires and they are not willing to reimburse me with something to pay an Electician to sort it out the replacement part ,I should have asked refund but was too late I paid an electrician to fit it already,and if u buy from their website they want u to pay for delivery for returns 🤔

October 1, 2025
BimsonPower.com logo

Reply from BimsonPower.com

Thank you for your review, and we're sorry to hear about the issue you experienced with your winch box.

We’d like to clarify that return shipping costs are only the customer’s responsibility when a return is due to a change of mind. If there is a fault with the product, we always aim to resolve it in line with our warranty policy.

Please also note that our warranty terms clearly state we are unable to reimburse costs for third-party repairs, such as electricians, unless previously agreed with our team.

We understand how frustrating it can be to deal with unexpected issues and we will review the feedback to explore if there are any improvements we can make to the customer experience.
Thank you

Rated 2 out of 5 stars
Verified

Couldn't send me a hard copy invoice so…

Couldn't send me a hard copy invoice so now have to get somebody to print out one the discount code would not work on the non sale item no one seems to care need a generator but not from bimson hey ho

September 29, 2025
BimsonPower.com logo

Reply from BimsonPower.com

Thank you for your review, and we’re sorry to hear about your frustration with the invoice and discount code issue.

Unfortunately, as a paperless organisation, we no longer have the option to send out physical invoices.

Regarding the discount code, We can see that we contacted you on October 3rd about the issue, but we haven’t received a response as yet. If you could kindly reply to our email, we will do our best to resolve the situation for you as quickly as possible.

We understand your need for a generator, and we hope to find a way to address your concerns to your satisfaction. Please feel free to get in touch with us, and we’ll aim to make things right

Rated 1 out of 5 stars
Redirected

Rubbish return policy an customer service

Insufficient power out put in generator kept cutting off an this website won’t do exchange or refund stay away from this website

September 17, 2025
Unprompted review
BimsonPower.com logo

Reply from BimsonPower.com

Thank you for your feedback, and we're sorry to hear that you're not satisfied with your experience.
We understand your frustration and always aim to resolve customer concerns fairly and transparently. However, we'd like to clarify a few points regarding your return request.
Our return policy — clearly outlined on our website — allows for a 30-day money-back guarantee on items that are unused and returned in their original packaging. Since the generator you purchased has been used, it no longer qualifies for a standard return under the change of mind policy.
That said, we remain happy to support you through the manufacturer's warranty process, which covers faults in the product when used as intended.
Importantly, based on the messages you've sent, there are strong indications that the generator may have been overloaded beyond its rated capacity, which can cause it to cut out — a built-in safety feature to prevent damage.
If you believe there is a genuine fault, we encourage you to contact us again so we can assist you properly through the correct channels.

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