The winch box come with broken wires…
The winch box come with broken wires and they are not willing to reimburse me with something to pay an Electician to sort it out the replacement part ,I should have asked refund but was too late I paid an electrician to fit it already,and if u buy from their website they want u to pay for delivery for returns 🤔
Reply from BimsonPower.com
Thank you for your review, and we're sorry to hear about the issue you experienced with your winch box.
We’d like to clarify that return shipping costs are only the customer’s responsibility when a return is due to a change of mind. If there is a fault with the product, we always aim to resolve it in line with our warranty policy.
Please also note that our warranty terms clearly state we are unable to reimburse costs for third-party repairs, such as electricians, unless previously agreed with our team.
We understand how frustrating it can be to deal with unexpected issues and we will review the feedback to explore if there are any improvements we can make to the customer experience.
Thank you
