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Ben's Bus Ski Transfers Reviews 3,109

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the easy booking process through the website, highlighting its user-friendliness and the wealth of useful information available. People find it simple to select details and convenient transfer times, also considering the service good value for money. The clear and well-organized website provides all relevant options and instructions, making it easy for consumers to book their transfers. Consumers consistently praise the service, noting its reliability and efficiency. The staff is well-organized, helpful, and pleasant, ensuring a smooth and stress-free journey. Even when unexpected issues arise, such as flight delays or IT meltdowns, the company adapts its schedule to minimize disruptions and ensure passengers reach their destinations. The drivers are skilled and confident, providing comfortable and clean transport.

Based on these reviews

Rated 5 out of 5 stars
Verified

I've used Ben's Bus before (in 2023) and the whole experience, from booking through to the actual journey, was very good. This time booking (for the same transfer, in January 2026) was just as easy... See more

Rated 5 out of 5 stars
Verified

Very good booking process apart from the section on extra bags. It wasn’t clear as to whether the one allowed bag had to be included in the chosen number of bags. So I assumed not. My suitcase and ski... See more

Rated 5 out of 5 stars
Verified

Incredible service from Ben’s Bus! Despite heavy snow and challenging conditions up the mountain, they got us from Geneva to Tignes in under 4 hours — an absolute lifesaver. The drivers handled the sn... See more

Rated 5 out of 5 stars

Had our transfers with Bens bus 22nd Feb - 1st March, good service and as advertised. Unfortunately the road was busy to the resort so took a longer time to get there than we thought it would but... See more

Rated 4 out of 5 stars
Verified

Booking went smoothly as always. For non-standard queries (e.g. I wanted to ask about potential additions to the 2025/26 timetable for Lyon-Alpe d’Huez route) you might have to contact them directly... See more

Company replied

Rated 4 out of 5 stars
Verified

We had a good experience with Ben's Bus last January, and are using them again in January 2026. Note that there were no operating bathrooms on our bus, but the driver did make a bathroom stop. Not... See more

Rated 4 out of 5 stars
Verified

Fairly easy to book transfers for our first trip of next season. Drop off point in resort reasonably near accommodation but will need to get free shuttle bus 2 stops with our luggage.

Rated 3 out of 5 stars
Verified

Hi, The web pages was not totally user friendly. For example to startup a buy I could not find the button at first. Then I saw something that was more a field with text about getting a quote -... See more

Rated 5 out of 5 stars

Regularly use Bens Bus from Grenoble to Bourg d’Oisans. Reps at airport are always helpful, especially when there are delays getting out of passport control (I.e. always). We have been delayed on a co... See more

Rated 4 out of 5 stars
Verified

Purely feedback based on booking only. Website was fairly easy to use and book. Just for a bit of feedback, it wasn't really clear how to contact Ben's Bus to give you the information that you requ... See more

Company replied

Rated 5 out of 5 stars
Verified

Website is reasonably intuitive ... prices are reasonable. The will be our second Bens Bus trip. We especially appreciate the road conjestion information about French school holidays -- helped us pick... See more

Rated 4 out of 5 stars
Verified

I've only just booked, not travelled with Ben's Bus yet. I liked booking online and got my confirmed instantly, the price is very reasonable and cheaper than adding the transfer with our ski holiday f... See more

Rated 5 out of 5 stars
Verified

Just finished booking yet another Ben's Bus Transfer for Geneva Airport to La Plagne (for Jan 2026). As always, it is very easy to select the relevant details from the lists of options, and to select... See more

Rated 5 out of 5 stars

Ben’s bus went above and beyond. My flight was delayed by 2 hours and I was just coming out of arrivals 5 minutes after my bus was meant to depart. Luckily Sami called me whilst I was in arrivals savi... See more

Rated 5 out of 5 stars
Verified

The staff were well organised and clear about advising clients where to wait for our particular bus. When the bus arrived we were led straight to the boarding area by a member of staff. All of the s... See more

Rated 5 out of 5 stars
Verified

Using for the first time, there was some big issues when we arrived at Grenoble airport following an IT meltdown but they adapted their schedule to limit disruptions as much as they could and transfer... See more

Rated 5 out of 5 stars
Verified

My flight was cancelled last minute so i had to buy new ones which meant I’d arrive too late for the bus that I had booked. Ben’s bus let me log in less than 48 hours before the departure time and let... See more

Rated 3 out of 5 stars
Verified

OK. I was trying to amend another booking at the same time and needed to contact a person, but there didn't seem to be any obvious contact method for a general enquiry. Facebook messenger is not moni... See more

Rated 4 out of 5 stars
Verified

The booking process is relatively easy once you realise you still need to nominate a fake flight time to get the timetable when choosing No Flight. Just nominate the flight time arrival or departure t... See more

Rated 5 out of 5 stars
Verified

We've used Ben's bus a few times now and always had a great experience! The drivers are professional, the bus is clean and comfortable and the prices are really competitive. Highly recommend!

Rated 4 out of 5 stars
Verified

Generally good but care needs to be taken over which resorts are served by which airports. Likewise attention needs to be paid to the actual bus departure and arrival times.

Rated 5 out of 5 stars
Verified

Until now purchase ticket you are good. Spetially your web site thar are very simple but with a lot of good information that helps organise sky holydays.

Rated 5 out of 5 stars
Verified

This is my fourth visit to Les Deux Alpes and I have booked with Ben’s Bus each time. The booking is quick and easy, communication is fabulous and the bus journey well organised and a pleasure. The st... See more

Rated 4 out of 5 stars
Verified

Generally good but the specific location at the resort needs to be with the destination choice. The first time I had to end completing the form and research what the best stop was for me. This was aft... See more

Rated 5 out of 5 stars
Verified

Been using Bens Bus for a number of years now. Great, reliable transfers at affordable prices. Staff on the ground are efficient and friendly and the booking process could not be easier.

Rated 5 out of 5 stars
Verified

We've used Ben's Buses on previous occasions and they're professional, reliable, well priced, and the buses are well driven and good. Can't ask for more.

Rated 5 out of 5 stars
Verified

I really liked the booking page for Ben’s Bus Ski Transfers it was really easy to book, also there is so much really useful information. It’s great that the price for the transfers is amazing, so lu... See more

Rated 5 out of 5 stars
Verified

My go to transfer provider. From initial enquiry to getting on the bus at the airport, everything is slick, professional & exactly as it should be. 100% recommended.

Rated 5 out of 5 stars
Verified

Easy to use and clear website. Affordable transfer prices, with the biggest offer of stops around the Alps. Would use again!

Rated 5 out of 5 stars
Verified

Easy to order, "door to door" delivery, schedules are well aligned with the flights, communications are clear in both languages and - most important - prices are quite modest

Rated 5 out of 5 stars
Verified

Ben's bus continues to provide a simple easy to use booking system. Their service is the best way to transfer to the ski resorts

Rated 5 out of 5 stars
Verified

Not as cheap as they were but for a weekend transfer they do what they say on the tin. Efficient and friendly. Still my go-to

Rated 5 out of 5 stars
Verified

Easy to book on their website, reasonable pricing and ideal dates and times available for us…Looking forward to our visit

Rated 5 out of 5 stars
Verified

Great value and reliable transfer service. One less worry😁

Rated 5 out of 5 stars
Verified

Never had a problem with them yet so hopefully will be the same next year.

Rated 5 out of 5 stars
Verified

Thanks for a smooth and simple transaction, looking forward to experiencing the journey with you .

Rated 4 out of 5 stars
Verified

I've used Ben's Bus many times over the years and never really had any dramas. My last transfer took ages due to school holiday traffic which I was made aware of before I bought anything. They lose on... See more

Rated 4 out of 5 stars
Verified

Hello again. I still havent recieved my confirmation. Im recieving emails from tryst pilot but not bens bus. I cant contact on website as havent go a booking reference.please can you phone me or hav... See more

Company replied

Rated 4 out of 5 stars
Verified

Very good service however, on departure it was not apparent that we were changing bus at Moutiers and it seemed we were dropped at the first bus stop in Meribel not realising that Bens Bus had a new s... See more

Company replied

Rated 3 out of 5 stars
Verified

Outgoing trip experienced unavoidable delays due to traffic, etc. but then required unexpected bus change. After leaving bus no1 an avoidable delay of approx half hour occured waiting at external bus... See more

Company replied

Rated 5 out of 5 stars
Verified

Booked on line and this was easy. Our plane was late getting to Geneva, the team of Ben’s Bus were amazing, calling us whilst in the immigration queue, explaining exactly what to do, they waited for... See more

Rated 3 out of 5 stars

Ben's Bus Ski Transfers is decent overall. The website is helpful and booking is straightforward. Service runs on time despite challenges like traffic, and the drivers are attentive. However, the expe... See more

Rated 5 out of 5 stars
Verified

Straightforward to book, info about transfer times and likely slower journeys, and alternatives for buses already full. Hoping January at Geneva airport will be as seamless!

Rated 5 out of 5 stars
Verified

great service and great prices for singles and couples especially !! Have used it before and always good service to and from meribel.

Rated 4 out of 5 stars

Used them a few times and generally happy with the service. Have had some delays in the past ,but only one major one. Pretty chaotic process locating the desk, correct agent etc Fair price

Rated 5 out of 5 stars
Verified

Everything worked well, minibus and bus was on time, there was space for all luggage and the seats in the minibus and bus had enough space for longer legs.

Rated 5 out of 5 stars

We are a small catered Chalet near the resort of L'Alpe d'Huez and we always recommend Ben's Bus transfers to our guests. They are reliable and provide comfortable, clean transport from Grenoble Ai... See more

Rated 4 out of 5 stars
Verified

Got on time to the airport, on schedule and everything worked well and as expected. The car had slightly limited space for a long legged person like me - my knees touched the seat in front of me if I... See more

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Company details

  1. Airport Shuttle Service
  2. Bus Company

Written by the company

Low-Cost, Shared Ski Transfers from Geneva Airport, Grenoble Airport and Lyon Airport. We service many French ski resorts including Val Thorens, Tignes, Val d'Isere, Meribel, La Plagne, Les Arcs, Alpe d'Huez, Les Deux Alpes and many more.


Contact info

Shared Airport Ski Transfers

Bus Service from Geneva, Grenoble & Lyon Airports. Prices start at £34

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 32% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

easy booking process

Not used Ben's bus before but if the transfer is as simple as the booking process there should hopefully be no problems.

October 19, 2025
Rated 2 out of 5 stars
Verified

When I was trying to pay for the…

When I was trying to pay for the ticket, I have to wait a quite long time and in the end refreshed the page to find the pay button.

October 19, 2025
Ben's Bus Ski Transfers logo

Reply from Ben's Bus Ski Transfers

Thank you for your review Mengfei and we are sorry if the site loaded slowly for you.

We believe this was probably an internet connectivity issue that you were experiencing, as we pay for our site to be very fast in loading up. Sometimes, unfortunately, there are problems with the internet which do result in slow loading but this is not something that we can control.

We look forward to seeing you on our buses soon.

Rated 5 out of 5 stars
Verified

Very good booking process apart from…

Very good booking process apart from the section on extra bags. It wasn’t clear as to whether the one allowed bag had to be included in the chosen number of bags. So I assumed not. My suitcase and ski bag I entered as one bag. Hope that’s right.

October 10, 2025
Rated 5 out of 5 stars
Verified

Great!

Easy to order, "door to door" delivery, schedules are well aligned with the flights, communications are clear in both languages and - most important - prices are quite modest

January 10, 2025

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