United Kingdom
Review of Ben's Bus Ski Transfers
Used them a few times and generally happy with the service.
Have had some delays in the past ,but only one major one.
Pretty chaotic process locating the desk, correct agent etc
Fair price
Review of ASOS
Been a long term loyal customer. I missed a return deadline due to being on holiday. Have to sit on support chat for hours, for them to just stonewall me and tell me they can't help. Even when I say I am happy with Store Credit zzzz.
I won't be using them again.
Review of STOCKED
Reply from STOCKED
Hi Paul,
Thanks so much!
We’re so glad to hear you’re happy and that our WhatsApp support hit the mark. Always here if you need anything!
Milly
x
Review of Surprice Mobility
Absolute scam. Luckily I read these reviews before handing over cash or paying extra fees
I lost £100 in the cancellation fee but I definitely saved thousands.
I will be filing a criminal complaint.
Reply from Surprice Mobility
Dear Customer,
Thank you for your feedback. We regret to hear about your dissatisfaction and understand your frustration. We always aim to be transparent with our fees and policies, and we encourage customers to carefully review the terms before booking.
If you would like us to look into your case further, please provide your booking confirmation number so we can assist you directly at customercare@surpricemobility.com
Review of Expedia.co.uk
Never book through them, just book direct
Impossible to amend or cancel flights. Airline and Expedia just bounce you between the two of them
Review of Hostelworld
Hostels can now get negative reviews deleted. You can no longer trust the review scores of properties on this platform.
Reply from Hostelworld
Hello Paul,
Thank you for your feedback.
I would like to clarify that every review received by a hostel is thoroughly investigated before publication. If you have any concerns regarding a specific review, please reach out to our customer service team at customerservice@hostelworld.com for assistance.
Kind regards,
Rui
CS team
Review of Airbnb
The hosts of accommodation can now get negative reviews deleted to maintain a false image
Review of iD Mobile
I have been without a phone for 3 weeks as they are a useless company with awful support.
I have been waiting for them to send me a document for 3 weeks and they cannot work out how to send a simple email. Avoid them at all costs.
Reply from iD Mobile
Hey there Paul, thank you for your review. As your review is quite general, I can't quite gauge what the issue is at hand here.
Please can you email us on socialqueries@idmobile.co.uk, with an overview of your issues and personal details, and we can discuss this further with you.
Thank you,
Tyler
Review of Frive
Don't let their reply fool you. They gave me coriander plenty of times after I had listed it as an exclusion and reported it a few times.
As others have mentioned in their reviews - they do not respect your list of ingredients that you do not want included. Such as coriander for myself.
If you have allergies, I would be seriously concerned about using this service.
Reply from Frive
Hi Paul,
We are sorry to learn that you faced some confusion regarding the ingredients in your meals.
I can see our customer service team have been in contact and cleared the misunderstanding that your meals contained parsley and not your exclusion of coriander.
If you have any additional questions, please do not hesitate to contact us by emailing info@lionsprep.co.uk
All the best,
Team Lions Prep!
Review of Virgin Media
We've been waiting over a month for them to install. They keep cancelling appointments, sending the wrong engineer etc. Now they need to install a faceplate before then can set up our system. Of course that means waiting for another engineering appointment. It's an absolute joke.
Seriously impacted our working and social lives with zero WiFi and TV.
Reply from Virgin Media
Hello Paul
It’s really disappointing to hear of the experience received. This clearly isn't the level of service or experience we wish for any of our customers.
Our complaints code of practice can be found here virg.in/compscop outlining how you can raise your concerns with us for further investigation. Once received it will be fully investigated and we'll endeavour to get back in touch within the 28 day time frame agreed with our regulators.
Once raised, if you have a complaint reference you can track it's progress here https://virg.in/mycases
If you do need to contact us again in the future, we have a vast variety of ways to contact us for help or support and I have listed a few below for you:
• Call 150 or 0345 454 1111
• Facebook: https://www.facebook.com/virginmedia/
• Twitter: https://twitter.com/virginmedia
• Forums: virg.in/VMforums
RP
Review of Anorak
They were great when selling me a net-new policy. Ever since then the support has been poor when reviewing amending or adding policies.
Review of Virgin Media
Customer support is awful. Impossible to get in touch with a real human. Never call you back. Absolute nightmare.
Reply from Virgin Media
Hi Paul, thank you for your review. We are sorry you feel that way about us. We have a vast variety of ways for you to contact us for help or support if needed. I have listed a few below for you:
Call: 150/03454541111
Text: 07533051809
WhatsApp: 07305327112
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums
^Paulina
