Gabi

Helpful & informative

I was a little unsure of my status with the application so had a couple of calls with your customer service team and they were really helpful and nice. That in itself is a big tick for me :)

My flight was cancelled last minute so i had to buy new ones which meant I’d arrive too late for the bus that I had booked. Ben’s bus let me log in less than 48 hours before the departure time and let me change the time to match my new flights and it worked out that there was no difference in price and I could change it for free. The ease of access made it so much easier for me, especially after the stress of having to book new flights, it was a welcome relief that Ben’s Buses made that part of my travel arrangements change so much easier.

Love the e-scooter. Arrived in a good time from when I ordered it. I was unfortunate that my headset had a bolt that came loose within the first few days, which was frustrating as it was new. Anyways the customer service were 10/10 they offered to fix it or replace it and within 24 hours of a response I had exchanged it in store. The scooter itself is great fun, it looks super cool, it’s fun to ride. The lights are very bright so easy to be spotted and for the weight of it, it has a lot of power. It’s my new favourite toy and I feel I have a quality product from a good brand so thank you!

Really friendly and really helpful guys who helped. Very happy with the service and would recommend these guys again

My flight to Vietnam back in May got cancelled due to COVID-19. I received an email to say i'd be entitled to a full refund back on 12th April, to which it said i would be paid onto the original card after 3 months from the date of the the refunding ticket. 3 months later i still hadn't received any communication or anything. I tried to call the hotline, which was always busy, my emails frequently got ignored. I ended up calling the London Vietnam office who informed me that in July they were still refunding flights from March....i work in finance for a premium travel company so if they still in fact refunding bookings from March, they either lied to me or if in fact this is true are they even paying their clients back at all?

Mid July i get an email to say they've processed my refund (to me that means processed for payment) and that it would take up to 30 business days to reach my account....it still hasn't after this time is up.

No one will help me or advise me on the status of this payment and i'd like that money back into my account ASAP. We treat our clients with the utmost respect and it is extremely disappointing that myself and my friends who have all booked separately are still going through this process when it should have been sorted months ago.

It really makes me question whether this is a company i would choose to travel with in the future, especially if this doesn't get resolved soon