Alden & Ash Reviews 117

UPDATE…. Placed order on 22 June. It’s now 7th July. £6 for express delivery. What a joke. I suspect they are selling items that are either not in stock or are nonexistent… It would seem out of... See more

Too expensive based on the quality provided. It also took 15-18 days for more order to arrive. I wouldn't recommend.

Ordered lightweight chinos. The fit is perfect and the elasticity is exactly what I have been looking for. Not giving 5 stars because the material and stitching isn't the best but I would order them a... See more

Does anyone know how to contact this company apart from E Mail. I purchased a pair of trousers and sent them back via recorder delivery (At my expense) and i have chased and chased them asking when i... See more

2 pairs of trousers and the fit is awful; they're baggy and very little stretch. Getting a refund is a nightmare because they are are doing everything they can to stop me returning the trousers; 10% o... See more

HIGHLY DISAPPOINTED. I had ordered some pants and instead received a shirt, big difference. Reached out to customer support and got a fast response. Said to keep the shirt and they’d ship the correct... See more

They State easy and hassle free returns - it has been 2 months and nothing! There returns are based in China and my return is stuck in Customs which is clearly marked as a customer return item.... See more

Update: Alden and Ash refuses to refund me or even provide an expected shipping date after charging me immediately over 2 weeks ago for a product I was never sent. Now, I have to dispute the charge... See more

I have to say im very disappointed after finally getting my order late.. a pair of Navy Blue chino's did NOT go past my feet meaning, that they are that tight i couldnt pull them past my ankles.... See more

My husband ordered 2 pair of trousers both the same size but different colours, one pair was the perfect fit and the other one seemed 2 sizes smaller. Trying to return this item is a nightmare. They o... See more

2 months into trying to get a refund. “James” has gone silent, the return I paid to ship back to China is fully tracked yet they refuse to refund me the cost of the trousers. Absolute scam of a... See more

Garbage product, no return policy despite website promise of satisfaction. The shirt I purchased feels flammable and scratchy, but no return form on the site – have to send an email request. Response... See more

Horrible experience. Received my order after 1,5month. Chinos that arrived are of tremendesly low quality and very badly tailored. They have the manufacturer's patch ardent&ash not alden&ash. colour i... See more

It took 27 days for my order to arrive. Dissatisfied with the three pair of shorts I purchased($150) I requested a credit. Instead, the company offered me 10% ($15) of what I paid and I could keep th... See more

I ordered and paid but nothing arrived; this is pure scam. On the website it states delivery within 3-5 business days and I even paid for ‘express delivery’. Now, more than 3 weeks later, still no... See more

Absolute useless company - £100 out of pocket with £30 return shipping. They do not respond within 2 hours.

Colour, material and style all different from what was promised. They sent clothes that are unwearable and then when you ask for a refund they refuse, their customer service is appalling. Don’t buy... See more

Trying to return some pants that didn’t match description or the sizing on the website. Everytime I email they send me an automated message offering me 10% refund then 15%… im up to 40% but I keep jus... See more

Ordered two pairs of trousers. Firstly, these products are drop shipped from China but promoted as if they are a Netherlands product. The quality wasn’t as good as expected. When I wanted to... See more

Items purchased were way far too small and not even close to fitting. When I asked for a refund Alden & Ash refused offering me an exchange at a discounted rate. Therefore increasing my spend with the... See more

Do not buy from this company! James (seemingly the only person behind the customer service) refuses to process any refunds. Returns need to be shipped to China, then the company refuses to release the... See more

Bad luck and again wrong size delivered.......??????? After receiving the size M, which was too small, I accepted your generous offer and ordered a size L. The order arrived today and w... See more

Please do read the comments in the 1 star reviews. The products from this company are very cheap imports from China. They do not look and fit like those seen in the photos. The photos are of ot... See more

5⭐️ for the branding and publicity. I fell for it. 🛑✋🏻Before ordering make sure to understand refund policy. Check trust pilot for after sale service. 🚨Im on the process of returning mine the size... See more

Rarely do reviews but had to here. Ordered two pair chinos. Very nice fitting but very cheap material, hanging threads everywhere. After 2-3 wears/washes not fit to be wore again. Shipped from Chin... See more

I’d strongly advise not using this company. Placed an order on 1st June and there has been ZERO shipping information or correspondence. I’ve now sent two emails with no responses. Steer clear guys.... See more

Unfortunately i fell for the Facebook ads and ordered 3 pair of trousers. It is clearly dropshipping and the trousers feel like they should cost around 10 dollars . Now I tried to return a... See more

PURE SCAMMERS, DO NOT BUY, THERE IS NOOOOO!!!! REFUND AS THEY CLAIM!!! They first offer 10% refund and you keep the product and if you refuse and ask for you 100% as they advertised thrn they continue... See more

Poor customer service Unhelpful returns policy Poor quality trousers. I would avoid buying from this company. I bought three pairs of trousers all with the same size tag but they came c... See more

Received a pair of pants with no tag on it, the label on the inside of the waistline was torn off, and all of that with no packing slip in the package -- so have no idea what I actually received.... See more

Shirts they sent did not fit and they will not let me return them. After several requests, they continue to offer me low % refunds to avoid a return.

Fake website!!! Clothes are shipped from China, took ages to arrive and when they did the “chinos” were like a crisp packet material, awful quality! Tried getting in touch with them to return the item... See more

Absolute Con, don't bother. Took the money for an order, never came. Reported to the bank. AVOID*******

Absolute rubbish, my pants came with strands hanging out and sowing left undone, now they won't respond to refund my order. Buyers beware!

Ordered an item which didn't fit and was unused and when I tried to contact for a return they only offer 15% or 40% off instead of a refund like the website stated. Be careful a

Avoid at all costs. When the clothes arrived, the quality was shockingly poor. The material of the overshirt was laughable, thin and cheap and the sizing was all over the place: one item label... See more

Hands down worst company I’ve ever used. Placed an order with express delivery and 16 days later still not have the item. I’ve since emailed 3 times asking them to cancel the order and refund me which... See more

Goods came and were a different colour and material than pictured. Offered a replacement item and no refund contrary to UK law.

I placed my order ALD3313 4 days ago and have not had an update on delivery ETA since. I even sent an email to the support team and have had no response. I’m not sure how/if I can cancel my order?

I bought a trouser from them, which didn't fit me well. They do not refund customers. They disappeared and never answer emails. It's scam.

I took ages for order to arrive have been trying to contact them to return item no returns slip in the parcel have send numerous emails as instructed on the website and have not heard anything back no... See more

Scam company - refuse to process refunds after sending items of such poor quality, nothing like as advertised. Reported to fraud hotline and the Netherlands police internet scam team.

Wrong colour. Different buttons What a joke. Scam artist. Stay away

DO NOT BUY. This is a scam company. I bought some chinos from them and they won’t refund even though I’m well within the 30 days refund policy stated on the website. Really disappointing. The quality... See more

Fraud. The Claim to do refund but they don't. They offer to send a Replacement with a different size, because they are dirt cheap. I demanded it multiple Times. They offer a different Option... See more