Product Never Shipped; They Refuse to Refund; Have to Dispute Charge
Update: Alden and Ash refuses to refund me or even provide an expected shipping date after charging me immediately over 2 weeks ago for a product I was never sent. Now, I have to dispute the charge with my credit card company.
I placed my order two weeks ago and I haven’t received it or confirmation that it shipped. I want a refund since I never received my product.
September 6, 2025
Unprompted review
Reply from Alden & Ash
Hi Pierce, we’re sorry to hear about the delay and lack of shipping confirmation—that’s not the service we promise. Please email info@aldenandash.com with your order number; our care team will respond within 24 hours to arrange a solution that suits you best. Thanks for bringing this to our attention.