ST

Steve

United Kingdom

Reviews

Review of Alden & Ash

Rated 1 out of 5 stars

2 months into trying to get a refund

2 months into trying to get a refund. “James” has gone silent, the return I paid to ship back to China is fully tracked yet they refuse to refund me the cost of the trousers.

Absolute scam of a company. Based out of some co-working space in Netherlands it seems. James refuses to provide any company information despite saying he has “passed the complaint to management”

Do not buy from this fraudster!

July 11, 2025
Unprompted review

Reply from Alden & Ash

Hi Steve, we’re sorry your refund is still pending and understand the frustration—our tracking shows your returned trousers are currently held in customs, yet we never want inconvenience. We stand by the service trusted by thousands, so please email info@aldenandash.com with your order number and we’ll finalise the fairest solution, whether a full refund, replacement, or any option you prefer.

Review of Alden & Ash

Rated 1 out of 5 stars

Scam company

Scam company - refuse to process refunds after sending items of such poor quality, nothing like as advertised.

Reported to fraud hotline and the Netherlands police internet scam team.

June 20, 2025
Unprompted review

Reply from Alden & Ash

Hi Steve, we’re sorry the item wasn’t as advertised and your refund was delayed—peak-season volume temporarily slowed our service. Please email info@aldenandash.com so we can quickly arrange the fairest solution that feels right to you.

Review of Alden & Ash

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company! James (seemingly the only person behind the customer service) refuses to process any refunds. Returns need to be shipped to China, then the company refuses to release the return from China customs. I’ve now paid for the product, shipping and return and c£100 out of pocket.

June 16, 2025
Unprompted review

Reply from Alden & Ash

Hi Steve, we’re sorry the overseas return and customs hold made your refund feel impossible—recent border delays have complicated our process and we understand your frustration. Please email info@aldenandash.com so we can swiftly arrange the fairest solution that feels right to you.

Review of Big Baller Bus

Rated 1 out of 5 stars

Do not use this company

Do not use this company! It seems to be a fraud/scam company acting in connection with other booking agents to take booking deposits (via agencies) and then cancel the booking days before with no refunds.

Have take legal action via Insolvency Service

June 7, 2024
Unprompted review

Reply from Big Baller Bus

Hi Steve,
You paid a deposit to a booking agency who contract our services, we are holding no funds from yourselves nor have you made any payment directly to us, which has also been confirmed by the booking agency you booked through; via numerous emails.

The deposit payment was paid directly to the booking agency, and if you book through a booking agency, you adhere to their terms, conditions and policies.

Moving forward, I strongly suggest you read the terms and conditions of any company you book through to avoid any dissatisfaction. And I suggest you contact the booking agency you paid regarding your deposit, as we are holding no funds whatsoever; nor have we received any payment whatsoever from either party.

We can’t refund a deposit payment we haven’t received!

Hope you get this resolved accordingly
Thank you.

Review of Furniture Village

Rated 1 out of 5 stars

Shanice/ Carrie Anne

Shanice/ Carrie Anne seem to be quick to reply on here but go radio silent on email immediately after their first contact. Unbelievably bad company and every staff member both online and instore. This company is a total joke. Do not buy from FV.

February 25, 2023
Unprompted review

Reply from Furniture Village

Good afternoon Steve,

Please accept our apology for the delay in responding to your email, I have located your email and we look forward to discussing this further with you to get this resolved.

Best wishes,
Hannah

Review of Furniture Village

Rated 1 out of 5 stars

A complete disgrace

A complete disgrace! We have made a number of complaints through every possible channel that you can find online and had no resolution. Do not buy from this company.
Furniture was late, then went missing, then turned up damaged and now radio silence. Reading other reviews it seems a lot of people are having the same issue. I look forward to the standard “we’re sorry to hear this, email us on…”

February 19, 2023
Unprompted review

Reply from Furniture Village

Good Morning,

Thank you for leaving us a review. I am truly sorry to hear this. I would like to investigate this for you and provide you with an update. Please email us your order details, full name and billing address to reviews@furniturevillage.co.uk and I will be more than happy to assist further.

Best wishes,
Shanice.

Review of Furniture Village

Rated 1 out of 5 stars

Bunch of amateurs

Horrendous customer service, damaged furniture on delivery and other items on our order cancelled without any communication. Passed from one department to another for resolution, still nothing sorted. Told we’d be getting money back, now the store (Milton Keynes) have gone radio silent. By far the worst company we’ve dealt with. Product quality not worth the money, either.

February 6, 2023
Unprompted review

Reply from Furniture Village

Good Morning,

Thank you for taking your time to leave us a review. I’m sorry to hear this. Please could you email us your order details, full name and billing address to reviews@furniturevillage.co.uk and I will be more than happy to look into this for you?

Kind regards, Shanice.

Review of Furdeco

Rated 5 out of 5 stars

Guys were great

Guys were great, had the bed in and built in no time at all. Took care on new carpets as well

January 26, 2023

Reply from Furdeco

Thank you for your 5* review, we are pleased to hear of your satisfaction.

Regards,
Danielle