Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly satisfied with the quality and the product itself, highlighting the positive impact on their sleep and reduction of neck pain. Consumers also appreciate the customer service, noting the responsiveness and helpfulness of the staff. However, some people reported ambiguous experiences with the order and delivery service. Some reviewers mentioned delays in receiving their orders, while others praised the company for keeping them informed throughout the process. Despite these mixed opinions, the general consensus is that the products are worth the wait.

Based on these reviews

Rated 4 out of 5 stars

Great customer service. Although there was a delay with delivery after the initial order, Aeyla kept me informed through the whole process and even offered a cancellation of order. I'm so glad I didn'... See more

Rated 4 out of 5 stars

I was upset to find that my order would be delayed and nearly cancelled, so glad I didn't. I can't understand that a pillow can be both firm and soft at the same time, but it is. I delayed leaving rev... See more

Rated 4 out of 5 stars

Great, comfortable pillows. I've tried so many others & spent a fortune, so even though the initial outlay seems quite a lot, the quality of sleep you get outweighs the cost. Shipping was delayed, but... See more

Rated 4 out of 5 stars

Pillows are great. Not flimsy at all and provide great support. A bit thicker than I anticipated but wonderful nonetheless. Be aware of potential backorder when placing order. I was given the optio... See more

Rated 5 out of 5 stars

I bought the dual pillow after hesitating for quite some time, I thought it's expensive I thought will it work I thought will it make my neck worse Then after waking up in a lot of pain and d... See more

Rated 3 out of 5 stars

The delivery time is really bad. I waited so long for my pillow I was beginning to think it was a scam. I had the "held up at the port" excuse like so many others. The pillow did arrive after a few... See more

Rated 5 out of 5 stars

The FOAMO pillows are the best I have ever used. I have tried many other brands of adjustable fill pillows, but could always feel the lumps of foam inside which was not comfortable for me. You can not... See more

Rated 5 out of 5 stars

Great shopping experience and customer service. I’m delighted to say all the reviews about this pillow are accurate, I have had severe neck problems for years and had been using an old, almost flat pi... See more

Rated 5 out of 5 stars

Great communication with this company. Have been using their pillows for a while now. I can highly recommend the Dual Pillow having tried many other pillows over the years for neck issues. This pil... See more

Rated 5 out of 5 stars

Everything I expect to be good about my purchase has been just that ie customer service, packaging and delivery etc. However the most important bit is that I do really like my new Foamo. I've tried se... See more

Rated 3 out of 5 stars

I ordered 2pillows months ago on understanding would take few weeks to receive them . Numerous emails asking about order eventually we received then 8 wk later apologies from them.They are still on l... See more

Rated 5 out of 5 stars

The pillow itself is amazing! I have chronic pain in neck from a failed artificial disc that is now pressing my nerve. The relief this pillow brings is like no other pillow I have tried and I must hav... See more

Rated 3 out of 5 stars

Ayela seems like a great company. Their offers are good and their communication is excellent. The delayed dispatch wasn't great, and, as this has happened twice now, this might be how they operate, p... See more

Rated 5 out of 5 stars

Even though the wait for pillows was a lot longer than the initial time quoted, communication with Aeyla has been excellent…& the actual pillows, what can I say?! They are second to none! I’ve tried v... See more

Rated 5 out of 5 stars

This company were simply brilliant when I explained I had "lost the inner part of my dual pillow (I suspect my teenage grand daughter "borrowed" it for Uni.) I couldn’t ask for better customer service... See more

Rated 5 out of 5 stars

This pillow is amazing. I’ve really struggled to find a good pillow until now. I’ve never spent so much on a single pillow before but this pillow is well worth it and honestly it’s been years since I’... See more

Rated 5 out of 5 stars

I’d expected the pillow to be firmer so wasn’t sure how I’d find sleeping on it, but am delighted to say it’s given me the most comfortable sleep ever. I’ve had noticeably less neck pain in the mornin... See more

Rated 5 out of 5 stars

I have tried numerous pillows and I always used to wake up tired. Well, I was reluctant to spend more money for another pillow. Since then, I have been enjoying great sleep and rest, waking up revi... See more

Rated 5 out of 5 stars

First up - great pillows! I've slept so much better - not too firm or too soft. There was a delay - longer than the website stated, but rather than get all negative like some reviewers I sent an email... See more

Rated 3 out of 5 stars

I'm not over pleased with the pillow I purchased, it fluffs up after sleeping on it ,back a lovely bouncing pillow,but it's goes so flat to sleep on ,it isn't doing what I expected from reading... See more

Rated 5 out of 5 stars

Good delivery and packing. Compressed so slept on it anyway. Fab fab fab. I have degenerative beck and shoulder issue and no pain or stiffness for first time in AGES . Did purchase as buy one get one... See more

Rated 5 out of 5 stars

We are delighted with the purchase of our new pillows. We have spent a considerable amount of of time and money over the years trying various types and brands of pillows, with no success. We h... See more

Rated 5 out of 5 stars

There was a delay in my receiving the two pillows which meant they arrived just before I went on holiday. When I returned I contacted customer support to explain I wouldn’t have chance to try them bef... See more

Rated 5 out of 5 stars

Finally - a pillow that is absolutely , minutely adjustable , comfortable and doesn't look like something from a Physiotherapist after trying a pillow from possibly every manufacturer ,... See more

Rated 5 out of 5 stars

was delay with order but kept informed and arrived sooner than expected, worth waiting for,just started using and been having good nights sleep with no issues thankyou

Rated 5 out of 5 stars

I have found this company with recommendation from my osteopath. Their pillows have good reviews. On receiving mine, with a little delay, kept up to date with shipment details. The best pillows an... See more

Rated 5 out of 5 stars

What a product! I bought 4 pillows and the whole family hasnt slept so well for years! Great quality product. The orderign process was simple, communications regarding delivert clear and the timing... See more

Rated 4 out of 5 stars

Hi Lovely pillow but not yet sure of best way to use it. On its own it doesn’t feel right as always used two pillows but with another pillow underneath it feels too much. I am using two pillows and a... See more

Rated 5 out of 5 stars

My order was swiftly confirmed and I was kept informed of when delivery could be expected. My pillow arrived shrink wrapped in a cardboard box. It was well packaged to protect it in transit. Once unwr... See more

Rated 5 out of 5 stars

The dual pillow has given me the best night's sleep than I've had in years, waking each and every morning without neck pain. (I have had these pillows for 3 weeks now). I was forever buying new pillo... See more

Rated 5 out of 5 stars

Had to wait a few weeks for them to come back into stock, and started to think I'd been scammed, but they arrived as promised with restock and it's fabulous! Firm but soft too, sleeping really well on... See more

Rated 5 out of 5 stars

After several weeks with the new Aeyla pillows it’s a night and day difference. More comfort, better nights sleep and wake feeling better rested. I can highly recommend.

Rated 4 out of 5 stars

I ordered my pillow after reading reviews and being a side sleeper. I ordered and although the delivery took quite a while....probably not in real terms just what we are now used to think was over a w... See more

Rated 5 out of 5 stars

I had been looking for a new pillow for months, and was getting no where. I came across Aeyla, and by chance mentioned it to a colleague who had one. She loved her pillow so much that she's taking it... See more

Rated 5 out of 5 stars

What can I say other than the FOAMO pillow is amazing. Worth every penny! In the past I’ve bought expensive pillows and thrown them away in a matter of weeks. These are so full, I love how y... See more

Rated 4 out of 5 stars

I would have preferred to give this review when I had had the pillow for a bit longer, so that I could check that the pillows last. I got one for me, as I snore, and also wake up in the middle of the... See more

Rated 5 out of 5 stars

Easy to find the right product for me. Arrived fairly quickly and good delivery process. Quality made pillow and comfortable. Still working out what the right level of filling is for me but much m... See more

Rated 5 out of 5 stars

I can't stress enough how comfortable these pillows are, we now have them throughout the house. Half of us prefer the foamo ones and the other half the duo so we have a mix to suit everyone. They are... See more

Rated 5 out of 5 stars

I have tried many many pillows, Thinking I found the answer only to be disappointed in 2 weeks later. But my new pillow has been wonderful can't believe I have not moved when time to get up in the m... See more

Rated 5 out of 5 stars

I was very sceptic, to be honest. I have had neck arthritis for a long time and couldn't remember sleeping through a whole night. BUT, this pillow is a game changer! It has allowed me to have such bet... See more

Rated 5 out of 5 stars

Pillows delivered very quickly. Immediately felt just the right height for side sleeping: supportive but with a comfortable amount of “give” and it springs back up when not in use. A real find!

Rated 4 out of 5 stars

The pillows are of good quality but not for me so they will have to go to someone else as I was not comfortable to sleep on it, even after taking out the filling quite a bit it was still hard for my h... See more

Rated 5 out of 5 stars

We had to cancel our order and asked for a refund because the pillows would not reach us in time for our guests. This company was super polite and very quickly refunded our money. Thank you

Rated 5 out of 5 stars

Great communication from the start of the order to the end delivery. We are finding the pillows are really helping with the neck issues, so far so good

Rated 5 out of 5 stars

Super soft but not too soft. Still supporting. Super nights sleep. Waiting for my second pillow to arrive. That is my only complaint they take way too long long to arrive

Rated 5 out of 5 stars

Receive my pillow at the beginning of the week and my neck pain has improved a great deal after a few nights sleep

Rated 5 out of 5 stars

Nice pillow that is very easily adjusted... no more waking up with a headache or neck ache....

Rated 5 out of 5 stars

Pillow is wonderful - after a few nights my neck pain is so much better. The staff are wonderful - fast to respond and quick to act.

Rated 4 out of 5 stars

I am loving my new pillows. I’ve only been using them for two nights but they are definitely really comfy and supportive at the same time. I suffer from neck and shoulder pain and think these are rea... See more

Rated 3 out of 5 stars

We paid over £155 plus next day delivery for our pillows which were showing as in stock. We then get an email a couple of days later telling us the delivery will be after 1st October, over a mont... See more

We perform checks on reviews


Company details

  1. Bedroom Furniture Store
  2. Wellness Program

Written by the company

The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 2 out of 5 stars

This is a good company with a good…

This is a good company with a good product , but they really need to get there delivery times in order , I have read a lot of reviews with mostly all loving the product but the delay in delivery is a real negative point , the company should be honest at the time of purchase & tell the customer how long before they receive the product , NOT take the cost of the purchase then receive an email saying there’s a delay ! Not a short delay 6/8 wke delay ! Come on Aeyla get your house in order this sort of issue if not addressed correctly can cause a business to fail , I have been waiting over 6 weeks & still no sign of delivery I have had to chase you to get any information this is bad for business .

October 17, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Ordered 7 weeks ago. Not received

Ordered 7 weeks ago. Told that there was a delay in shipment - presumably because the business runs on back ordering and then fulfilling to back order. Told I’d receive product by 17th Oct. Not received. No update on revised delivery expectation. Still getting daily advertising emails ! They’ve now discounted the product i ordered 7 weeks ago below the price i paid in their current adverts . Just deliver on your customer service promise. Happy customers are a better advert than promotional discounts

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Untrustworthy company

Ordered in September as item showing as in stock. Receive an email the next day to say there are delays at the Port. Initially thought I would wait for it to arrive as really wanted to try the pillows, however some weeks later when I checked on the website they are still selling the pillows as in Stock with a 1-3 day delivery time. Have cancelled my order and requested a refund. Doesn’t make this company feel very legitimate.

October 13, 2025
Unprompted review
Rated 4 out of 5 stars

Great product, poor delivery time!

This is my second order and it is such a shame that i have experienced delivery issues for a second time. I placed the order on the 25th August and have just received the goods today 15th October. The product is fantastic and the support staff are excellent. The supply issues are letting them down and it is the only reason i have downgraded my score.

October 15, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Im glad I took a chance!

I did hesitate to order as there are alot of bad reviews especially about delivery times. Im glad I took a chance because my personal experience was absolutely brilliant. I ordered in the evening, recieved a dispatch notification the next day with Evri tracking. My parcel was picked up by Evri the next day & delivered two days later.
I ordered the FOAMO Pillows, they arrived very well packed. I took them out & left them to inflate for a couple of hours. They are absolutely packed with memory foam. I did think I might have to take some out but I didn't actually need to as it's extremely comfortable to sleep on. I use to have two pillows but now just one of these is enough. Iv definitely slept better since using them. The covers are very good quality.

Id definitely recommend giving them a try. While I can't comment on other people's experiences I can say im very happy all round with my purchase from this company.

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Two months later….

I placed an order on 22 August. It’s now 14 October and I still haven’t received it. The app promised express delivery in 2-3 business days. I had an update on 8 October to say 2-3 business days. Still nothing. Not great!

October 14, 2025
Unprompted review
Rated 2 out of 5 stars

I have been waiting seven weeks for…

I have been waiting seven weeks for delivery, but while frustrating, Aeyla have kept me informed of the delay and reasons, and have always been polite. I am resigned to having lost my money. If the pillows arrive, then I will be pleasantly surprised. A company taking payment for products that they knowingly cannot supply is a matter for Trading Standards. I just don't have the time to waste chasing Aeyla.................

September 3, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Suspect this is a fraudulent company.

Suspect this is a fraudulent company.
Like many people here, I placed an order almost 6 weeks ago. Almost immediately after placing the order I received an email saying it would be 'delayed by a month' due to 'port issues'. I gave them that month. Then on week 5 I sent a messaged demanding to know where the pillows were. 'good news, the pillows are with a courier'. Another week has gone by. No contact from them since. They basically took my money. Is this theft? Beginning to think so.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

I bought the dual pillow after suffering with many other pillows

I bought the dual pillow after hesitating for quite some time,
I thought it's expensive
I thought will it work
I thought will it make my neck worse
Then after waking up in a lot of pain and dizziness I ordered it!
Well, thank goodness I did as at last I have found a pillow that is just right for me!
The pillow is not going to heal my neck and back condition but it has definitely helped with the pain and the horrible dizziness so all good, I would definitely say give it a go!!
I'm glad I did. 🙂

September 8, 2025
Unprompted review
Rated 2 out of 5 stars

Ordered on 24/08/25

Ordered on 24/08/25, Pillow delayed for over a month because of “port congestion”, I email to ask what’s going on as it was promised to be delivered in the first week of October. Now the 8th, guess what more radio silence. It might be a great product but the excuses and missed delivery dates really don’t help.

August 24, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

FRAUDULENT COMPANY?

FRAUDULENT COMPANY? Giving inaccurate time frame for delivery, then telling you it's weeks before they even have them in stock, despite charging you. sent two emails, chased on social media (facebook and insta) - NO RESPONSE!!!

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling, ordered the pillow on 2 Sept on 2 to 5 days delivery and it's 5 Oct and I've still not received it and had no updates.. truly awful customer experience, i had to download a shop app to try and track my order, no way of cancelling order. I've sent email requesting a full refund on 5 Oct

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Order placed Aug 2025

Order placed Aug 2025, delivery confirmation 5th Sept. Now 4th oct.
Worst customer service as you read in the reviews that people are waiting as long for refunds.
Definitely not recommended

October 4, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Rubbish.

I ordered and paid on 23 August. It's now 4 October and I haven't received anything. No communication even. Terrible service.

October 4, 2025
Unprompted review
Rated 4 out of 5 stars

Both firm and soft

I was upset to find that my order would be delayed and nearly cancelled, so glad I didn't. I can't understand that a pillow can be both firm and soft at the same time, but it is. I delayed leaving review for some weeks to make sure of this and it is true !

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed with my purchase

Delivery of the pillow I ordered was late by about 2 weeks, though I was notified after placing my order. When it arrived, I was disappointed to find it's filled with little bits of un-environmentally friendly foam. It also had a very strong smell. Consequently, I am not using it.

August 30, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look