United Kingdom
Review of Aeyla
Purchased 4 of their pillows 3 months ago - still not received my order and have been ‘fobbed off’ by their support team numerous times by promising it’s been sent out yet no proof of tracking. AVOID!
Review of Freddie's Flowers
I’ve waited over 3 weeks for replacement flowers to be sent out due to the first delivery only lasting a few days. Very disappointed in the level of service received and will be cancelling my subscription and getting a full refund.
Reply from Freddie's Flowers
Dear Charlie,
Thank you for leaving this review and for bringing this to our attention.
We're so sorry to hear about your experience and the delay in receiving your replacement flowers - this isn’t the level of service we aim to provide and we completely understand your disappointment. We'll be urgently looking into what happened to these flowers with DPD to find out what went wrong here.
We’d love the opportunity to make things right and we'll be in touch with you directly to reorganise these flowers and ensure your subscription is cancelled as requested.
We look forward to getting this sorted for you.
Best wishes,
Freddie's Flowers
Review of Freddie's Flowers
Disappointed is an understatement and judging by lots of recent reviews I’m not the only one. Flowers arrived extremely dry & wilted with some stems broken. Some of the flowers only lasted 2 days.
For the £35 price tag (which was heavily discounted) I’d expect them to last at least 2 weeks.
Reply from Freddie's Flowers
Dear Customer,
Thank you for bringing this to our attention and for leaving this review.
Receiving flowers that arrive in poor condition and don’t last is incredibly disappointing, especially when they’re meant to feel special and bring joy. This certainly isn’t the standard we aim to deliver and we completely understand your frustration here.
We’d really love the chance to make this right for you and to organise something by way of an apology from ourselves. We've requested your details through Trustpilot so that we can locate your account and speak to you directly about these issues.
We look forward to hearing from you with your email and getting this sorted for you.
Best wishes,
Freddie's Flowers
Review of Linked Media
DON'T WASTE YOUR MONEY!!! Spent over 33k with these guys over a 5 month period and only achieved a ROAS of 2x which didn't even cover the costs.
Lloyd, the owner, can't answer technical questions relating to your ads and the communication is abysmal. They boast that they are on hand 24/7 but I wasn't getting replies for weeks on end and Lloyd was always out of the country and would reply early hours of the morning or late at night.
Review of Ledkia
If I could give 0 stars then I would. First order with this company took 18 working days to arrive, eventhough, the website states if ordered before 5pm it will be sent out the same day. Spoke to customer services who assured me it was just a blip.
Wanted to give them another go as their products are actually good - ordered the second time and it's taken 10 working days to 'pick' my order, let alone send it out. Customer service was shocking.
Reply from Ledkia
Dear Creative Ltd, We are sorry you had an unpleasant shopping experience. In very rare circumstances, consignments which are due into our logistics warehouses can sometimes be delayed due to customs regulations. In addition, we are having to conform to new government regulations that have been imposed. Thank you for your time.
Review of Solopress
I've used Solopress for the past 5 years. Never have I experienced so many issues with simple orders.
Placed 5 orders on the 22nd June - 3 of which for next day delivery, they turned up 7 days late and 2 of the jobs had very poor print quality. Received another 2 orders 4 days later, which again was extremely poor quality - banding all through the print, spot UV coming off the cards.
Spoke to customer services on 3rd July who said they would rectify issues and get the order back out to reach me by the 8th July. 10th July and still no sign of the re-printed order. Called customer services again to be told they didn't process the order. They processed it whilst I was on the phone and was told I would receive the job by 17th July.
It's now the 22nd July and still no sign of my order. Called customer services again (for the 5th time) and asked to speak to a manager, no surprise that nobody was available.
Reply from Solopress
Good afternoon,
Thank you for taking the time to leave us a review today.
I have popped you over an email so that we can look into this further.
Kind regards,
Deanna
Review of Pro:Direct Sport
Paid for next day delivery. Arrived 5 days late. Sent an email with no reply even after chasing on several occasions. Have sent another 2 emails asking for refund on next day delivery - no reply.
Reply from Pro:Direct Sport
Hello Charlie,
Thank you for taking the time to leave your review.
I can confirm that I have now processed a £4 refund for the difference between standard and next day delivery. Please allow up to 5 working days for the funds to return to your account, depending on your bank.
I apologise for the inconvenience caused.
Kind Regards,
Alexandra
PDS Customer Services
Review of Kinetiklamps
Possibly THE WORST company I’ve ever dealt with. Purchased a bulb online that showed it was in stock for next day delivery. Waited 3 days with no delivery. Called the number on the website at 4.45pm to be greated by a rude gentleman who told me I’d need to call back tomorrow as we’re going home.
Called the following day and asked for an update on my order and was on hold for 10 minutes... eventually I was told that the item was out of stock and they were waiting for it to come into stock. At no point did he apologise for the delay or offer me a discount - the only option he gave me was to upgrade the order to something more expensive (but the same product/bulb).
I asked for a refund and a time of how long it’ll take to reach my bank to which he said he could do it immediately... then at the last minute of the call said it will take 3-4 working days.
Extremely poor customer service! No email received with order confirmation or any call to let me know the product I ordered wasn’t in stock!! Stay well clear.
