I wish my journey had been as seamless…
I wish my journey had been as seamless as the reviews and install videos suggest. I decided to buy a Hypedome for a family member who needed a private space. It was advertised as 'easy' to assemble. I had a long chat with a rep, and even though I was anxious that the company was in fact in based in Poland, and that there was no team you could call in the UK to help set it up, I decided to go for it. Well... it takes three people minimum: one studying the instructions and peeling endless sheet of plastic from both sides of each panel (that cut your skin) and two drilling. My delivery came without an item that helps keep its shape. They did send over a replacement a week later but that delayed construction. Sadly, my friends, who are pretty good with DIY, installed the port door incorrectly and so moisture comes into the dome. I called the company and asked for help. For the last month, the original person who sold it to me has not responded to emails. The one person who might be able to install it is based in Cheshire and we are down south. Frankly, the whole experience, which cost so much money, has been really disappointing. I would not recommend buying something from a company that cannot provide install support and who requires an international delivery service to get to you. Disappointed by the experience, of which i had such high hopes.
December 6, 2023
Unprompted review