JB

Jessica Brabazon

United Kingdom

Reviews

Review of Aeyla


Rated 1 out of 5 stars

Suspect this is a fraudulent company.

Suspect this is a fraudulent company.
Like many people here, I placed an order almost 6 weeks ago. Almost immediately after placing the order I received an email saying it would be 'delayed by a month' due to 'port issues'. I gave them that month. Then on week 5 I sent a messaged demanding to know where the pillows were. 'good news, the pillows are with a courier'. Another week has gone by. No contact from them since. They basically took my money. Is this theft? Beginning to think so.

October 11, 2025
Unprompted review

Review of BrandAlley UK

Review of Cat in the Hood

Review of Poles & Blinds

Review of Loaf


Rated 5 out of 5 stars

Got my dream sofa…

You can look online but going in store is the best!
The staff at the Nottinghill branch were so brilliant. Went through fabric samples and never lost patience with all my questions. So knowledgable. Nice touch with the free drink and mug gift as we left. Got my dream sofa!

May 9, 2025

Reply from Loaf

Hello,

Thank you so much for your kind words and lovely review.

We are so glad that you enjoyed your time in our Shack and we hope to see you back again soon!

Best wishes,
Nat

Review of Healf


Rated 4 out of 5 stars

Customer Service was very good

Customer Service was very good, after an order placed was delayed for a substantial amount of time. They really tried to resolve it and products arrived in the end.

May 13, 2025
Unprompted review

Reply from Healf

Hi Jessica,

Thank you so much for sharing your experience! We’re truly sorry for the delay with your order, but we’re glad to hear that our customer service team was able to assist you and resolve the situation. We always aim to make sure our customers are supported, especially when things don’t go as smoothly as expected, so we really appreciate your patience.

If there’s anything else we can do for you, or if you ever need assistance in the future, don’t hesitate to reach out. We’re here to ensure your experience is as seamless as possible!

With Healf,







Review of featureDECO Luxury Garden Furniture


Rated 5 out of 5 stars

Absolutely amazing furniture at half…

Absolutely amazing furniture at half the price. The customer service was brilliant.

May 8, 2025
Unprompted review

Reply from featureDECO Luxury Garden Furniture

Hi Jessica,

Good afternoon!

Thank you for your review!

We are glad you are happy with the service and your purchase. We hope you will enjoy your furniture when the weather is also a bit better.

Should you require any further assistance please do not hesitate to reach out and one of our customer service team will be happy to assist you.

Kindest regards,
featureDECO Team

Review of Beddingenvy

Review of BrandAlley UK

Review of daals

Review of Victorian Plumbing


Rated 5 out of 5 stars

I am blown away by the customer service…

I am blown away by the customer service at Victorian Plumbing. I receive my Milan rain shower and it had a damaged riser bar. A customer advisor, Fran Clover, dealt with the issue quickly and sent out a replacement shower. Really apprieciated.

November 11, 2024
Unprompted review

Reply from Victorian Plumbing

Hi Jessica

Thank you for your recent Trustpilot review.

I am really glad to hear that you are pleased with the service provided by Fran

We really do appreciate your feedback, so thank you for taking the time to do this for us.

Liam @ VP

Review of Hypedome


Rated 2 out of 5 stars

I wish my journey had been as seamless…

I wish my journey had been as seamless as the reviews and install videos suggest. I decided to buy a Hypedome for a family member who needed a private space. It was advertised as 'easy' to assemble. I had a long chat with a rep, and even though I was anxious that the company was in fact in based in Poland, and that there was no team you could call in the UK to help set it up, I decided to go for it. Well... it takes three people minimum: one studying the instructions and peeling endless sheet of plastic from both sides of each panel (that cut your skin) and two drilling. My delivery came without an item that helps keep its shape. They did send over a replacement a week later but that delayed construction. Sadly, my friends, who are pretty good with DIY, installed the port door incorrectly and so moisture comes into the dome. I called the company and asked for help. For the last month, the original person who sold it to me has not responded to emails. The one person who might be able to install it is based in Cheshire and we are down south. Frankly, the whole experience, which cost so much money, has been really disappointing. I would not recommend buying something from a company that cannot provide install support and who requires an international delivery service to get to you. Disappointed by the experience, of which i had such high hopes.

December 6, 2023
Unprompted review

Review of ONP Solicitors


Rated 5 out of 5 stars

The whole experience was seamless

The whole experience was seamless. The solicitors (Pauline) responded to any enquiry within hours.

February 15, 2023

Reply from ONP Solicitors

Thank you so much for your 5* review, we’ll make sure Pauline gets your feedback directly!

Review of Scandinavian Biolabs


Rated 5 out of 5 stars

Ok this company is seriously good

Ok this company is seriously good. The shampoo and conditioner leave the hair so soft and strong and shedding has stopped in days. I am stunned. Most hair fall products leave hair dry. I am a complete convert, having been v skeptical. Try it!

July 28, 2021
Unprompted review

Reply from Scandinavian Biolabs

Hi Jessica,

Thanks for taking the time to share your thoughts!

Really happy to hear that the Hair Strength Shampoo and Hair Recovery Conditioner have been well enjoyed and helpful for your hair.

Feel free to always reach out if there is anything.

All the best,

Jonas
Customer Experience Associate | Scandinavian Biolabs

Review of Butternut Box