**UPDATE**
**UPDATE**
It's now been over a month now and still I have the tv that arrived broken screened boxed taking up space with totally no progress whatsoever, how hard is it to replace or refund. As far as there total no to me being compensated for nothing but hassle, at this point after all this mallarky I should be getting a refund and a replacement tv. And don't bother REPLYIN EE with your poxy phone numbers etc I've been through them all aswell as email addresses and what have you.
Reply from EE
Hi Kyle.
Thanks for your review. We're sorry to hear that your experience left you feeling this way.
We do take complaints seriously and follow a strict process to ensure your issue is handled properly from start to finish. If you've raised a complaint, we'll work hard to find a resolution for this, and in a case where you remain unhappy, the next step would be referring it for independent review with the Ombudsman. Details of the process can be found on our code of practice, here > https://ee.co.uk/regulatory
If you need help with anything else, please don't hesitate to get in touch with one of our guides who'll always aim to make sure you get the right support and info regarding an issue you may have: https://ee.co.uk/contact-ee
Thanks – SM