They’re alright, but they’re a bit slow with the payments I mean, if you don’t mind, Waiting, I think they’re very good because usually when you go on their casino , you always hit a bonus game.... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Invited
When i first signed up to Cashushi, it was a very good site, and i often got free spin bonus offers via email and other promotion, however the last 6 months i've gotten nothing. They have completely... See more
Company replied
Time will tell, just some constructive feedback compared to other sites when making a withdrawal, when checking account history withdrawal processed, a few hours later in notifications successful with... See more
Company replied
Okay so I made a withdrawal now on Monday it’s now Saturday 6days later still no money paid but showing up as paid on my casino account they keep telling me they are sorry for the inconvenience and go... See more
Company replied
Overall a bit poor after a few weeks of having an account here. Bonuses mainly a few free 10p free spins. 20p roulette seems to play worse than other sites I use not suggesting not complying with regu... See more
Company replied
Invited
I joined up promisingly enough. On the introductory offer I won £400 after the wagering was complete. Then another time I won £200 for £20 deposit, without wagering because it wasn't an offer I wa... See more
Company replied
Invited
Very bright and presenting casino. Easy to navigate, although when selecting a game, it should scroll through rather than getting to the bottom and having to select page 2. Apart from that they hav... See more
Company replied
I'm mainly a sports bettor and Poker player but I do like a go on the slots and roulette. I've been on a few sites and this is certainly my favourite. The one star reviews from bad losers are e... See more
Company replied
Like the site but the withdrawal time is to slow takes ages. Compared to other sites that pay instantly or within an hour. If they fix that i will use more but at moment giving them a miss
Company replied
I like the site how ever I’m being restricted everyday apparently for a 24hrs time out by their automatic systems couldn’t recommend playing here unless they address the overly aggressive time o... See more
Company replied
Great first experience, didn’t win a massive amount but still doubled money, no problems depositing and withdrawing, requested at night and was in bank in morning, think was around 10hours, rece... See more
I can honestly say this is one of my fav sites to visit, you win some you lose some that’s how it works but I’ve had great experiences on this site. The chats online help are always there to assist yo... See more
Company replied
So far happy with the Site Easy to navigate 👌 On the first deposit no win On second deposit win big I have withdraw 4000£ i hope this will be processed very soon 🔜 Nice win 🏆 for... See more
Company replied
I am trying to make a withdrawal. I have send in all kind of documents, and then got a mail that said they have approved all documents. 1h later i got a new mail that says this. "To proceed with... See more
Company replied
Great selection of games, following an issue with withdrawal I was rather concerned but the money was paid in after a couple of days. I must say the customer support is by far the most responsive I've... See more
Company replied
Thank you Casushi Made a couple of small deposits yesterday and won close to 10,000 on one slot. Withdrew yesterday evening and it has just gone into my bank this morning. 5000 🌟🌟🌟🌟🌟
Company replied
Invited
1st rate quick deposit and withdrawl. At first I didn't like the low graphics of interface but I soon realised the site loads fast. And the 80's 8bit retro graphics sunk in and I really liked it. Good... See more
Company replied
I had trouble finding where to apply my deposit bonus. Nora guided me patiently and stayed until I was all set. Super sweet and helpful.
Company replied
Had a small problem with a withdrawal (my fault) which customer services promptly resolved after a quick message. Havent played enough yet to fully comment but up to now a positive experience and good... See more
Top site !! Never any issue with deposits or withdrawals , and pretty easy to navigate, maybe somewhat of a site makeover , but overall top site !!
Company replied
Invited
I was very lucky to have a withdrawal and it was instant, just brilliant as other sites can make you wait 24-48 hours, ive never had any issues of games loading either, i love Casushi Casino!
Company replied
Thanks very much for your support and everything you’ve done ! I recommend with 10 stars not 5 from games to deposit and withdrawal! Bravo 👍
Company replied
Invited
I’ve been a player at casushi casino for many years now and I’ve never had any issues with them great service and good customer care
Company replied
Invited
I was really impressed with the variety of games available; there was something for everyone, from classic slots to engaging table games. The withdrawal process was remarkably efficient, allowing me t... See more
Company replied
This is the best casino site I’ve used. Withdrawals are really quick and I’ve had quite a few bonus’s added. Verification is nice and quick as is the help desk. Go a great range of tables to be playe... See more
Verified
Jackie is so helpful. She was quick and efficient and most of all polite and welcoming. I didnt have to wait. She was brilliant
Company replied
Had a minor problem with my payout on a game John was very helpful & my money was back in my account within the hour great customer service 😀
Company replied
Very ready to sign up and then site itself is very ready to navigate unlike some of the others. Deffo worth trying out
Company replied
Invited
Great and easy site to use. Fast withdrawals. Made two so far. Both under 12 hours. If anything the could have a few more nolimit games that's just my preference as I'm an xways fan.
Company replied
Verified
Very good offers and deals, great staff friendly and helpful very fast, good selection of games on the site too
Company replied
Invited
great games and instant payout no messing about like with other sites best ive ever used
Company replied
Invited
Great experience and support. Super quick pay outs and withdrawals. Best site around. Highly recommend thankyou
Company replied
Invited
Genuine slot site they are fair and you will get bonuses from slots...
Company replied
I thought I'd leave a comment as the first three are negative, and there were no positive ones. And I don't ever usually leave reviews, and thought this seemed unfair. I got my bonus straight... See more
Great customer service and a great site that have all the new games I want to play before most other sites.
Company replied
Games are good and won a few times, but I withdrew my winnings and still not received the funds in my account 4 days later. The withdrawal states processed on the day withdrawal requested but no pay... See more
Company replied
Company details
About Casushi Casino
Written by the company
Focus on the Games You Love
Easier Game Browsing
Spotlight on Slots & Slingo
Live Casino Access
Built for Speed, Designed for Play
Is safe, secure and trusted
Is regulated by the Gambling Commission
Has been operating for over 10 years
Offers fast, secure withdrawals
Offers UK-based human customer service
18+. Always play responsibly.
Easier Game Browsing
Spotlight on Slots & Slingo
Live Casino Access
Built for Speed, Designed for Play
18+. Always play responsibly.
Contact info
United Kingdom
- support@casushi.com
- www.casushi.com
3.3
Average
542 reviews
Replied to 79% of negative reviews
Typically replies within 24 hours
Amazing casino!!
My friend and I play online together every few weeks. We wanted to find a new casino as we had played on Dream Vegas for years and the withdrawal process was slow. We joined the other night; they gave us a deposit match. We beat wagering and have withdrawn over £2k so far on a £100 deposit. The money was in almost instantly. I can't wait for our next get-together!
October 25, 2025
Unprompted review
Reply from Casushi Casino
Hi Scott,
This is so nice to read, thanks for taking the time to leave your review. We're very pleased you, and your friend, are both enjoying the site. Please do remember to play safely though, especially if playing with a friend so you can both have a nice time without any issues.
Have a great afternoon,
The Casushi Team.
There games are good you just don't win…
There games are good you just don't win anything from them and when get bonus there very small amounts ?? Not good compared to some
October 21, 2025
Unprompted review
Reply from Casushi Casino
Hi
Please be assured that Casushi is fully licensed and regulated with the Gambling Commission under reference: 39358. We take our role in fair gaming seriously and adhere to all regulations expected of us, because it is important to us that gaming on our site is fair.
When it comes to the results of our games, they are truly random. Each result is generated from an independent Random Number Generator (RNG). This is standard within the industry, and independently tested in accordance with our licence. We do understand that not winning as much as you would like to may frustrate, however we would take a moment to remind that gambling, of any form, should only ever be considered as a fun leisure activity. If it no longer is, then it may well be time to take a break or stop.
We hope this has allayed any fears over gaming with us. If you would like to discuss further, please do feel free to contact our Customer Support on support@casushi.com. You may also wish to browse our Responsible Gambling page for further advice, or contact us to discuss further.
The Casushi Team
Okay so I made a withdrawal now on…
Okay so I made a withdrawal now on Monday it’s now Saturday 6days later still no money paid but showing up as paid on my casino account they keep telling me they are sorry for the inconvenience and got the team trying to resolve it but yet no money paid I’ve been a customer for years now and this is the only time I have had a problem with them and it’s starting to really stress me out because PayPal does not take 6days to get my money paid i need my money please this is causing me problems
October 13, 2025
Unprompted review
Reply from Casushi Casino
Hi Karan,
Thank you for your review, we cannot advise to your specific issue here but would recommend keeping in touch with our Customer Support who can keep you updated.
Have a great afternoon,
The Casushi Team.
They’re alright
They’re alright, but they’re a bit slow with the payments
I mean, if you don’t mind, Waiting, I think they’re very good because usually when you go on their casino , you always hit a bonus game. They’re not tight. I wanna give them a 4* but I can’t because of Long payment process I also like their sister casinos peachy bingo stars and there’s another one
October 3, 2025
Unprompted review
Reply from Casushi Casino
Hi Nanesha
Thank you for your review, regarding your funds, we would recommend keeping in touch with our Customer Support who can keep you updated. Thank you for the other parts of your review, we're really pleased you are enjoying the site.
Have a great afternoon,
The Casushi Team.
Withdrawal made last Saturday and still…
Withdrawal made last Saturday and still not received and it is now Thursday and was told to wait until Saturday.
**************
It is now Saturday and I’ve now been told early next week so far it’s been 1 whole week since I made the withdrawal and still no one can tell me a time frame as to when I will receive my withdrawal absolutely appalling!!
****** UPDATE ******
I have asked for any update I was told early next week meaning this week to then be told AGAIN now they don’t know what’s happening all they say is sorry for the inconvenience and they won’t cancel and re send it!!! its been 9 days since I withdrew by the looks of it I won’t be getting my money!! AVOID AVOID AVOID!!!
October 11, 2025
Unprompted review
Reply from Casushi Casino
Hi AK,
Thank you for your review, we cannot advise to your specific issue here but would recommend keeping in touch with our Customer Support who can keep you updated.
Have a great afternoon,
The Casushi Team.
Terrible withdrawal. Not received
Update - it has been 8 days since they claim my withdrawal was sent to me. They said there’s a delay and they apologise but PayPal have confirmed no money has been sent to me and is pending. They are refusing to ‘resend’ it by any other means.
Money that was sent to an e-wallet that should have been instant, still hasn’t been received 3 days later
October 11, 2025
Unprompted review
Reply from Casushi Casino
Hi Tanya,
Thank you for your review. We cannot advise to specific account issues here, but we always issue as quickly as we can. We would recommend staying in touch with our Customer Support who can specifically advise you further.
Have a lovely evening.
The Casushi Team
Diabolical I play alot of casinos and…
Diabolical I play alot of casinos and this site eats your money! No bonus spins just eats and eats ! I would highly NOT recommend this site you will be surely disappointed! It needs looking into. ASAP!
October 12, 2025
Unprompted review
Reply from Casushi Casino
Dear Melissa,
Please be assured that Casushi is fully licensed and regulated with the Gambling Commission under reference: 39358. We take our role in fair gaming seriously and adhere to all regulations expected of us, because it is important to us that gaming on our site is fair.
When it comes to the results of our games, they are truly random. Each result is generated from an independent Random Number Generator (RNG). This is standard within the industry, and independently tested in accordance with our licence. We do understand that not winning as much as you would like to may frustrate, however we would take a moment to remind that gambling, of any form, should only ever be considered as a fun leisure activity. If it no longer is, then it may well be time to take a break or stop.
We hope this has allayed any fears over gaming with us. If you would like to discuss further, please do feel free to contact our Customer Support on support@casushi.com. You may also wish to browse our Responsible Gambling page for further advice, or contact us to discuss further.
The Casushi Team
Awful every single time no wins or…
Awful every single time no wins or bonuses on rainbow riches its diabolical with you and its not random either, soon as a bonus is about to drop it crashes and kicks you out if the game! Play fair
October 12, 2025
Unprompted review
Reply from Casushi Casino
Hi Candice,
Thank you for another review. We would reiterate our last response, but if you also having technical issues then do get in touch with our Customer Support. Games crashing tends to be highly irregular so you may also wish to clear cache and ensure you have a good, strong connection.
Please be assured that Casushi is fully licensed and regulated with the Gambling Commission under reference: 39358. We take our role in fair gaming seriously and adhere to all regulations expected of us, because it is important to us that gaming on our site is fair.
When it comes to the results of our games, they are truly random. Each result is generated from an independent Random Number Generator (RNG). This is standard within the industry, and independently tested in accordance with our licence. We do understand that not winning as much as you would like to may frustrate, however we would take a moment to remind that gambling, of any form, should only ever be considered as a fun leisure activity. If it no longer is, then it may well be time to take a break or stop.
We hope this has allayed any fears over gaming with us. If you would like to discuss further, please do feel free to contact our Customer Support on support@casushi.com. You may also wish to browse our Responsible Gambling page for further advice, or contact us to discuss further.
The Casushi Team
Great checkouts and very easy to use
October 5, 2025
Unprompted review
Reply from Casushi Casino
Hi George,
Thanks for taking the time to leave your kind review!
The Casushi Team.
Invited
Genuine slot site they are fair and you…
Genuine slot site they are fair and you will get bonuses from slots...
October 1, 2025
Reply from Casushi Casino
Hi Mr Jammer,
Thank you for your review, it's really kind of you to take the time to leave us your feedback.
Have a great day!
The Casushi Team.
Like the site but the withdrawal time…
Like the site but the withdrawal time is to slow takes ages. Compared to other sites that pay instantly or within an hour. If they fix that i will use more but at moment giving them a miss
October 1, 2025
Unprompted review
Reply from Casushi Casino
Hi Chopper,
Thanks for your review. We always issue as quickly as possible as we understand players want their funds when they request a withdrawal. The process will be continuing, but feel free to contact our Customer Support at any time as they can advise for your specific account and situation.
We're glad you like the site.
Have a great evening.
The Casushi Team.
Verified
Reply from Casushi Casino
Hi Thomas,
Thank you for taking the time to leave such a great review! The team genuinely appreciate it.
Have a great day.
The Casushi Team.
I used to love playing on this site but…
I used to love playing on this site but since I timed my account for a few weeks they won’t let me reopen it,
I timed my account for as it’s a feature they offer then once I’m ready to play again the reject me,
I used the time out a few time purely because if I won I would be aloud to put it back on as they allow you to deposit again even if you have a limit set or. Or if you win you can put that back on again,
So I used to time out feature to control that but clearly they have decided if I won and didn’t spend it back with them they wont allow me to have an account (this is how it feels for me)
So it you play nicely and win I wouldn’t time your account out as they clearly don’t like it! And you will more then likely be removed,
Really not happy with them!
Upon the reply I have from this company is
To clarify however, the time-out function is a much valued aspect of our Play Safe tools and we want to see players use it to ensure they self-manage and maintain their time with us as responsibly as possible.
We hope you enjoy your evening.
The Casushi Team
So you clearly state players use the play safe tools to self-manage there accounts but my account was closed for this so clearly you don’t care about safe play you just closed my account for using the tools you provide,
I only went on live chat to reopen my account after the time out, but I will add to this if you take a time out you will have to contact the company to reopen your account and this is the only site I know that you have to do this,
But try not use this feature as this has (I believe) closed my account…
September 10, 2025
Unprompted review
Reply from Casushi Casino
Dear Jamie,
Thank you for your review. Unfortunately we cannot advise regarding specific account enquiries here, but you may wish to stay in touch with our trained Customer Support who will be able to give further assistance as needed.
To clarify however, the time-out function is a much valued aspect of our Play Safe tools and we want to see players use it to ensure they self-manage and maintain their time with us as responsibly as possible.
We hope you enjoy your evening.
The Casushi Team
Verified
Speedy and efficient
September 14, 2025
Reply from Casushi Casino
Hi Larry,
Thank you for taking the time to leave a review. We appreciate it!
Glad to see you are enjoying the site.
Have a lovely day.
The Casushi Team
Awful dont play here .
Awful dont play here .
Jackie is rude she flagged my review .
Don't like being exposed these criminals. Just take take take. Then they say I leave review for casinos . I leave reviews for scamming casino . Not the fair gameplay ones . Don't mind losing but these ones scam you silly since 2018 you know the reason why .
Edit...Stop using the safer gambling crap. I dont need safer gambling im not an addict not played for ages. You casinos need to stop awful gameplay !!! You might manipulate others it dont work with me . Im writing an honest review . My experience with online casinos. I say 3 are ligit in uk now. Not left any of them negative. Safer gambling the cheek from these scammers & no i will not give you details i no longer a member of your rigged site.
September 4, 2025
Unprompted review
Reply from Casushi Casino
Hello again Nicki,
The review team is entirely separate from our Helpdesk, and your review was not flagged - we asked for more information so that we may be able to assist for your specific concerns. You have ignored this, and chosen to write a new review naming someone unfairly. All of our Helpdesk agents are fully trained and are never rude to players.
Although our previous responses have perhaps not been heeded, and you have started a new review for some reason, we would again reiterate reflecting on online gambling as an activity overall and whether it is one you are enjoying, as spamming our review page with such content does seem to be at odds with using our site for entertainment purposes. Indeed, if it is thought of that our site is so bad, we would question why someone would keep frequenting it. We're not sure on the relevance of 2018, but we have been in operation for over a decade and we are fully licensed and regulated.
We hope you may consider our advice and perhaps think about seeking some assistance and help regarding your play. We would signpost Gamcare, Gamstop and BeGambleAware as good starting points.
We wish you well.
The Casushi Team.
Great site,loads of slots to play and…
Great site,loads of slots to play and fast withdrawal
August 31, 2025
Unprompted review
Reply from Casushi Casino
Hi Susan
Thank you for your kind words, we appreciate it a lot and we're so pleased that you enjoy the site, especially after our new design.
Have a great day!
The Casushi Team.
Defo worth a shot
Very ready to sign up and then site itself is very ready to navigate unlike some of the others.
Deffo worth trying out
August 12, 2025
Unprompted review
Reply from Casushi Casino
Hi Archer,
Thanks for such a great review. We appreciate you taking the time to leave it for us.
Have a good day,
The Casushi Team.
Overall a bit poor after a few weeks of…
Overall a bit poor after a few weeks of having an account here. Bonuses mainly a few free 10p free spins. 20p roulette seems to play worse than other sites I use not suggesting not complying with regulations so must just be an unlucky site for me and quite a lot of people on this site reading the reviews. Bit concerned reading their responses to customers on here anything they interprete as a negative response seems to trigger a very defensive the customer has a gambling problem themed response
August 24, 2025
Unprompted review
Reply from Casushi Casino
Hi John,
Thank you for your review. Unfortunately it is par for the course for sites such as ours that you do tend to see more negative reviews than positive, especially when there are no incentives to leave positive reviews in order to influence scores. We do believe it is important that reviews are real, whether that be good or bad. However, that does not always mean they are factually correct, but more so, a player's perception of their time with us and their experience.
It is often thought that negative reviews are more common on review sites for many industries, as people on the whole, are more likely to voice dissatisfaction than satisfaction. This tends to be because it is a safe outlet for people to express disappointment at perceived lack of winning - which we understand. However, this often neglects the actual behaviours seen where wins are played back in (for example).
Unfortunately a lot of the time there will be certain expressions or themes to a review that, to a trained eye, can indicate a problem developing and so we would always err on the side of caution and recommend avenues to ensure someone can self-reflect on their behaviours to ensure they remain healthy for them. This is not due to the act of leaving a negative review in itself, but more so you will find that a negative review tends to be the most likely from someone who may well be starting to form unhealthy patterns with their play. We would hope anybody would agree that play on sites such as ours should always be healthy, affordable, within limits and safe - and we do take our role in that very seriously, which is why we sign post a lot to organisations or tools to help maintain that.
Please be assured that Casushi is fully licensed and regulated with the Gambling Commission under reference: 39358. We take our role in fair gaming seriously and adhere to all regulations expected of us, because it is important to us that gaming on our site is fair.
When it comes to the results of our games, they are truly random. Each result is generated from an independent Random Number Generator (RNG). This is standard within the industry, and independently tested in accordance with our licence. We do understand that not winning as much as you would like to may frustrate, however we would take a moment to remind that gambling, of any form, should only ever be considered as a fun leisure activity. If it no longer is, then it may well be time to take a break or stop.
We hope this has allayed any fears over gaming with us. If you would like to discuss further, please do feel free to contact our Customer Support on support@casushi.com. You may also wish to browse our Responsible Gambling page for further advice, or contact us to discuss further.
The Casushi Team
If I could rate zero I would
If I could rate zero I would. Deducted £300 from my account and marked as ‘pending’ in my account. Terrible customer service where no one seems to know what’s going on. Avoid!
August 24, 2025
Unprompted review
Reply from Casushi Casino
Hi Danielle,
Unfortunately we are unable to advise to account specifics here, but would recommend staying and keeping in touch with our trained Customer Support team who will be able to assist.
The Casushi Team
1 star is too much
1 star is too much
Disgraceful site
£20 spent at 20p spins and not 1 solitary win..never experienced that on any site before
Con merchants is too polite!!
August 23, 2025
Unprompted review
Reply from Casushi Casino
HI Steve,
Thank you for taking the time to leave us a review. We'd like to take a moment to address some of the points raised regarding our site.
Please be assured that Casushi is fully licensed and regulated with the Gambling Commission under reference: 39358. We take our role in fair gaming seriously and adhere to all regulations expected of us, because it is important to us that gaming on our site is fair.
When it comes to the results of our games, they are truly random. Each result is generated from an independent Random Number Generator (RNG). This is standard within the industry, and independently tested in accordance with our licence. We do understand that not winning as much as you would like to may frustrate, however we would take a moment to remind that gambling, of any form, should only ever be considered as a fun leisure activity. If it no longer is, then it may well be time to take a break or stop.
We hope this has allayed any fears over gaming with us. If you would like to discuss further, please do feel free to contact our Customer Support on support@casushi.com. You may also wish to browse our Responsible Gambling page for further advice, or contact us to discuss further.
The Casushi Team
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