Reuben Frankau

It's ostensibly a great service, but more and more often Amazon are using really terrible couriers like Evri, so your item takes forever and then gets dumped at the wrong address. Adding delivery instructions to your Amazon account makes no difference.

When you order on eBay, you can SEE which courier the seller intends to use; if it's a notoriously useless courier like Evri, you can either avoid that seller or ask them to use a different courier. Why can't you do this on Amazon???

Pig-ignorant drivers persistently ignore crystal-clear delivery instructions and idiot-proof signs, & contacting so-called "customer support" makes no difference (Evri customer support doesn't care any more than Evri drivers do: Evri just doesn't give a toss).

Seven parcels blatantly dumped in the wrong place so far this year (listed below). No doubt the next Evri delivery will get dumped in the wrong place too, thus maintaining Evri's 100% track record of proudly dumping parcels in the wrong place.

H05QTA0013815305
H05QTA0018315754
H03JZA0085019936
H05QTA0019492230
H015JA0104340832
H00MTA0057321609
HZZADA0080281875

Tracking information says parcel was delivered to our back door. Only trouble is, this house DOESN'T HAVE a back door!!! There IS a very clearly signposted safe place for parcels, and some VERY clear delivery instructions on our Amazon account.

No way of finding out where the parcel actually is, no photograph or anything like that. So, all we know is someone has (allegedly) delivered the parcel somewhere. And we're unlikely to ever receive it. Great service!!!

YDH1010647950AZ

First they send out an order with what is clearly an incomplete address, so then (inevitably) the order gets returned to them, undelivered.

Do they get in touch to check the obviously incomplete address? No. Do they get in touch to say the order has come back to them undelivered? No. Meanwhile, does their system show the order as completed? Er, believe it or not, yes!

What fantastically lousy service!!! First and last time we'll bother trying to order anything from this cowboy outfit.

Not only is this the slowest parcels service in the known universe, where a parcel can take weeks to cover a distance of less than 100 miles (that's if it ever actually gets through at all...), but contacting the so-called "customer support" is a total waste of time.

Six successive parcels have been dumped on the property next door. We've got them, but only by trespassing on someone else's property to collect them.

Yet Customer Support keep apologising for the parcel being lost (it isn't!) and telling me the driver left it in the right location (he blatantly didn't!). This house doesn't have a garage, so if the driver logs "Left securely in garage" as the delivery location, CLEARLY the parcel was NOT delivered to the right house!!!

If Customer Support can't even understand what you're complaining about, then there's no point wasting your time on Evri customer support. Just accept that Evri is staffed by careless morons and you have a less-than-50% chance of your parcel being brought to your house.

If an eBay listing says the item will be delivered by Evri, for the sake of your sanity don't bother bidding on it.

Six parcels in a row delivered to the wrong address (numbers given below) over the past six weeks, despite numerous messages from so-called "Customer Support" assuring me it would not happen again, & despite idiot-proof delivery instructions, & despite clear signs at the property.

This time, the parcel was "Left securely in garage". That sounds OK ... except we don't have a garage!!!

You can now set up an Evri account & upload photographs & put a map pin in precisely the right place. So, we did that. Made no difference!!! Neighbours are getting a bit sick of us trespassing on their property to retrieve parcels that Evri for some reason won't deliver to the actual address on the label...

H05QTA0013815305
H05QTA0018315754
H03JZA0085019936
H05QTA0019492230
H015JA0104340832
H00MTA0057321609

Until this year, we regarded Evri as one of the good ones: yes a parcel sent by Evri would take ages to get through, but at least there was a conscientious regular driver who would leave it in the right place when it eventually did.

Suddenly this year, Evri has started leaving parcels at the house next door, often not even under cover, instead of in the clearly marked safe place for this house which Evri has known about for years.

Each time it happens, you leave feedback highlighting the issue, but this makes no difference: it just happens again. What is the point of the feedback, then?

I've just had to go down next door's drive and right into their garage to retrieve two parcels! Felt a bit awkward trespassing in someone else's garage!

The only positive thing to say is at least the tracking info makes clear where the parcel is, so you can go and find it (albeit this often involves trespassing!). What's not clear is why the driver has suddenly started taking our parcels to the house next door...

Tracking refs this time (in case anyone's going to take any action) were H05QTA0019492230 and H015JA0104340832, but these are only the latest two examples, it's become a recurrent problem, yet there is no need for it to happen. Evri has been delivering to this house for years with no difficulty at all. What's suddenly going so wrong???

Oh and here are three more, all of which got delivered to next door's garden: H05QTA0013815305 (18th April), H05QTA0018315754 (3rd May), and H03JZA0085019936 (8th May).

At the last count, it has taken 7½ WEEKS to transfer my elderly father's supply to Octopus, and it's a total nightmare. We naïvely thought it would be easier dealing with Octopus than with our existing terrible supplier. WRONG!!!

Turns out Octopus are just as lousy to deal with as all the other utility companies. It's impossible to get a straight answer to a straight question, they promise things that don't happen, they contradict one another. The story changes every time you ring up. Replies to e-mails (if they bother replying at all) are maddeningly slow, and never actually answer the question.

First enquired about moving my father to Octopus back in 2023. Octopus have known all along what type of meter he has and what tariff he is on. They repeatedly assured me they could handle it and maintain the same supply. Now they're suddenly backpedalling and being VERY evasive.

Hours and hours and hours wasted on telephone calls and e-mails, but after 7½ weeks we still don't have a clue where we are or what is actually happening, or when anything MIGHT be going happen...

Not only have these clowns spent the past 4½ years shamelessly dumping our parcels in all kinds of idiotic wrong places (instead of in the very very clearly signposted safe place where everybody else leaves parcels, every week, no problem), but they are now blaming this chronic 4½-year service failure on "a high level of demand in recent weeks".

We have had all kinds of rubbish excuses from Yodel in the past 4½ years, such as "couldn't get down your lane with our van" (strange, considering coal lorries and oil tankers come down this lane regularly without difficulty...), but unless you live in a time machine, it really is hard to see how high demand in recent WEEKS is an excuse for Yodel being consistently useless for YEARS!!!

Yodel drivers have been dumping our parcels in the wrong place for at least 4½ years, since November 2020 if not before. First contact with the so-called Executive Complaints Team was February 2021. Parcels still being dumped in wrong places more than 4 years after that, in April 2025—and no sign of it ever being stopped. This despite a well-signposted safe place, under cover, exactly where Yodel’s own online map has a pin for the address.

Every time yet another parcel gets dumped in the wrong place, complaints team claim they’ve “investigated” and “reviewed” and “escalated the issue”, but nothing ever actually gets done to fix it.

Latest classic excuse from complaints team: the driver dumped a parcel in the wrong place because IT WAS THE SAME PLACE HE LEFT THE LAST ONE!!! Brilliant!!!

Just shows how effective all Yodel's “investigations” and “reviews” and “escalations” since February 2021 have been, doesn’t it? After 4½ years of repeated complaints, no-one has yet told the driver he’s been dumping parcels in the wrong places the whole time...

On Yodel's own computer system is a pin right on top of this house. Yet no Yodel driver has ever come here! The nearest they've got is next door's garden, once. Everybody else can deliver here: just not Yodel.

Drivers blatantly ignore clear delivery instructions and big obvious signs. They claim to have left parcels in the garage (there is no garage!) and in the porch (nope, no porch either!). They dump parcels on common land beside the main road, nowhere near the property.

Stockton depot manager stubbornly ignores all correspondence about this long-running problem.

And the complaints teams are a total waste of time. Not even sure they're real human beings: think they may be just AI bots. You get fulsome apologies and sincere-sounding promises, but nothing is ever actually done. Hence after 4½ years of this sh*tshow, Yodel drivers are still failing to deliver.

p.s. And notice the word "normally" in the worthless reply below: after 4½ years of consistently terrible service, we know what is "normal" for Yodel, thanks!

After persistently dumping parcels in the wrong place for the past 4½ years plus, Yodel's driver is now ignoring large signs by our bins (signs put there this month especially for pigheaded Yodel drivers), saying DO NOT LEAVE PARCELS HERE.

This is despite the so-called Executive Complaints Team supposedly investigating the matter (not for the first time!) in the past three weeks, and “sharing strong feedback” with the Stockton depot manager. The Executive Complaints Team is impossible to communicate with intelligently, and has achieved precisely nothing since first getting involved in February 2021.

Absolutely amazing that every other parcels firm can manage to deliver to these same three houses, and the Royal Mail delivers to us every day, and the coal lorry can deliver here and the tanker can deliver my neighbours’ heating oil, yet Yodel cannot manage it—or rather, pigheaded Yodel drivers are blatantly refusing to make the effort, and the useless depot manager and the useless complaints team are letting the drivers get away with it.

With one complaint already pending (and multiple previous complaints) about Yodel dumping parcels at the roadside instead of delivering them to the actual property, the shameless driver dumps a parcel on the ground right next to a sign saying DO NOT LEAVE DELIVERIES HERE. He literally would have had to reach over the sign to drop the package there!

It's on common land and not even within sight of the house (where there is a very clear sign saying DELIVERIES HERE, and where everyone else delivers routinely: it's only pigheaded Yodel drivers who refuse to follow simple instructions).

With the driver blatantly refusing to deliver parcels to the property instead of dumping them on common land hundreds of yards away, and with the Stockton depot manager ignoring repeated requests to stop the driver doing this, it's now evident that Yodel is not merely useless, but is being useless deliberately.

For bonus points, next I got an e-mail from the "Customer Excellence Team" telling me the parcel was in Nottingham (200 miles away) awaiting collection by me! You couldn't make it up...

In 4½ years, Yodel have never once delivered anything to the right place (which is very clearly signposted). Next door's garden, one time, is the nearest they've managed so far. Usually they don't even come within sight of the house.

If you keep complaining about Yodel drivers dumping parcels in the wrong place, but Yodel's only response is that the parcels are being delivered to the correct location, then it's just going to keep happening, isn't it? What sort of a complaints system is this?!?

Yodel have been reminded countless times the wheelie-bins are NOT a safe place: the bins are not within sight of the house, they're not even on the property, they're on common land beside the main road. There is a very clearly marked safe place just 20 feet from my front door.

Last week, a Yodel driver ignored the big yellow sign telling drivers NOT to leave parcels by the bins. He dumped the parcel by the bins, and even logged "bins" as the safe place where he'd delivered it. Surprise surprise, the parcel disappeared.

A week later, I get the following advice from Yodel Customer Service: "The depot confirmed that the driver delivered the parcel on 8th April 2025 and according to the driver the parcel was delivered at the correct delivery location. Kind regards..."

The so-called Customer Care team is misnamed: they don't care at all.

After several days of e-mails from a succession of different individuals (never the same person twice!), what I regarded as quite a serious complaint has led to zero action by Lidl. Evidently, it's fine for the shop staff to be rude and aggressive.

For bonus points, despite failing to take the complaint seriously and doing nothing to resolve the issue, some joker called Douglas finished by telling me: "We hope you’ll continue to be a part of the Lidl family and can’t wait to see you in our store."

Well I have news for you, Douglas: after what happened to me last time I was in the store, and after years of consistently sullen service in that same branch, if you're going to let it carry on then you won't be seeing me there again. I struggle to believe you're taking no action, but if Lidl cashiers are allowed to be as rude and aggressive as they like, then I definitely don't want to be a Lidl customer.

Naively, I used to suppose that, if Lidl actually knew how rotten the service was in our local branch, they'd be horrified and they'd step in to sort things out. But no: turns out the crummy service is part of the Lidl package. Thanks, Douglas, for making this clear.

There was a two-year phase when DPD drivers would dump parcels in the wrong place instead of following clear delivery instructions, but from January 2024 to date, DPD has had a 100% success rate here. Friendly and considerate DPD drivers have had no trouble finding the house and following delivery instructions.

Apparently DPD have a system that "pins" the house, so any DPD driver will know where to come from now on. Plus, DPD have put two regular drivers on this run, which (in rural areas) obviously works better than different drivers doing it who are unfamiliar with the valley and have no idea what's what.

So well done DPD, and well done our two regular DPD drivers, for getting on top of the situation! Chasing a lost parcel, and/or claiming a refund, is very time-consuming. Life is so much easier when you don't have to do those things!

I have been going to the shops all by myself (i.e. unaccompanied by a grownup!) for at least half a century now. I believe after 50+ years of shopping, I probably know how to go shopping. If I didn't know how to buy food, I'd have died of starvation by now.

So I really do resent the grumpy cashier (that's "grumpy" as in "borderline psychotic"...) telling me just where to park my trolley, and then even grabbing the trolley and shifting it to the angle that HE wanted it. Which was not an angle that suited me at all, as the person actually loading the shopping into the trolley (AND as the customer who was PAYING for the shopping!).

You don't go to Lidl for the quality or for the superb customer service. You put up with the mediocre goods, the long queues, and the rude cashiers, as the price you pay for cheapness.

But you really don't expect the dude behind the till to dictate the precise angle of your trolley! A very weird and sinister experience.

This time you really have surpassed yourselves, Yodel! Despite a big bright yellow sign saying DO NOT LEAVE DELIVERIES BY THESE BINS, IT IS NOT A SAFE PLACE, in comes an email telling me you've dumped the parcel by the bins. You have been told countless times NOT to dump parcels by the bins. The bins aren't even on the property! They're hundreds of yards away!

History suggests I will (once again) not receive this parcel, because the bins are on the main road, not even within sight of the house. I am unwell, and by the time I can get to where the bins are, the parcel will be long gone. Dumping a parcel up there is an especially stupid idea when you do it just before bin day (which you have managed to do this time!).

[UPDATE: nope, never did get the parcel. What I got, a week later, was an email from Yodel which said: "according to the driver the parcel was delivered at the correct delivery location." It blatantly was not!]

So now we can add yet another to the ever-growing list of Yodel deliveries I never received (see list below). And for bonus points, when I tried the web chat, Yodel cut me off before the "chat" had even started! Tried ringing up: was repeatedly cut off, then eventually got through to a human being who was utterly useless (not least because they were on a different continent and had zero power to actually do anything). Tried web chat a second time: total waste of my afternoon. And next comes the tedious process of getting a refund from the supplier: MORE precious time wasted, thanks to Yodel...

JD0002210470112599 (November 2020)
JD0002251914309610 (February 2021)
JD0002231355745860 (April 2023)
JD0002231749106578 (September 2023)
87NXI6201238A037 (November 2023)
JD0002231685722774 (January 2024)
JD0002210692949678 (December 2024)
JD0002232764000415 (March 2025)
JD0002232090526475 (March 2025)
87RKK2147761A037 (April 2025)

Wish I could make money by being this bad at something!

Why can't you tell your drivers to actually deliver parcels TO THE HOUSE instead of dumping them at the roadside?

As usual, Yodel fails to deliver the parcel to the right address. But then Yodel claims the parcel has been delivered!!!

There simply aren't any polite words to describe how bad Yodel is. The delivery instructions are simple, the sign is clear and obvious, yet Yodel still can't manage to deliver the right thing to the right place.

For the first time in (approximately) two years, DPD actually manages to deliver a parcel to the right place, as per delivery instructions and signs! Yippee!!! Thank you driver Keith (and happy new year!). Item ref. 3439 087 559 (and/or 3439 087 712).

How come only four stars then, you may ask?

Answer: Well, can we be confident DPD will actually start leaving deliveries in the right place every time from now on, or was this just a one-off...???

Has the issue been fixed at last, or does Keith just happen to be better at his job than other DPD drivers? How much stress and hassle can we expect next time Amazon sends something by DPD...?!?