At the last count, it has taken 7½ WEEKS to transfer my elderly father's supply to Octopus, and it's a total nightmare. We naïvely thought it would be easier dealing with Octopus than with our existing terrible supplier. WRONG!!!

Turns out Octopus are just as lousy to deal with as all the other utility companies. It's impossible to get a straight answer to a straight question, they promise things that don't happen, they contradict one another. The story changes every time you ring up. Replies to e-mails (if they bother replying at all) are maddeningly slow, and never actually answer the question.

First enquired about moving my father to Octopus back in 2023. Octopus have known all along what type of meter he has and what tariff he is on. They repeatedly assured me they could handle it and maintain the same supply. Now they're suddenly backpedalling and being VERY evasive.

Hours and hours and hours wasted on telephone calls and e-mails, but after 7½ weeks we still don't have a clue where we are or what is actually happening, or when anything MIGHT be going happen...