Yodel drivers have been dumping our parcels in the wrong place for at least 4½ years, since November 2020 if not before. First contact with the so-called Executive Complaints Team was February 2021. Parcels still being dumped in wrong places more than 4 years after that, in April 2025—and no sign of it ever being stopped. This despite a well-signposted safe place, under cover, exactly where Yodel’s own online map has a pin for the address.

Every time yet another parcel gets dumped in the wrong place, complaints team claim they’ve “investigated” and “reviewed” and “escalated the issue”, but nothing ever actually gets done to fix it.

Latest classic excuse from complaints team: the driver dumped a parcel in the wrong place because IT WAS THE SAME PLACE HE LEFT THE LAST ONE!!! Brilliant!!!

Just shows how effective all Yodel's “investigations” and “reviews” and “escalations” since February 2021 have been, doesn’t it? After 4½ years of repeated complaints, no-one has yet told the driver he’s been dumping parcels in the wrong places the whole time...