On Yodel's own computer system is a pin right on top of this house. Yet no Yodel driver has ever come here! The nearest they've got is next door's garden, once. Everybody else can deliver here: just not Yodel.

Drivers blatantly ignore clear delivery instructions and big obvious signs. They claim to have left parcels in the garage (there is no garage!) and in the porch (nope, no porch either!). They dump parcels on common land beside the main road, nowhere near the property.

Stockton depot manager stubbornly ignores all correspondence about this long-running problem.

And the complaints teams are a total waste of time. Not even sure they're real human beings: think they may be just AI bots. You get fulsome apologies and sincere-sounding promises, but nothing is ever actually done. Hence after 4½ years of this sh*tshow, Yodel drivers are still failing to deliver.

p.s. And notice the word "normally" in the worthless reply below: after 4½ years of consistently terrible service, we know what is "normal" for Yodel, thanks!