breathtakingly, consistently bad: is it actually deliberate?!?
This time you really have surpassed yourselves, Yodel! Despite a big bright yellow sign saying DO NOT LEAVE DELIVERIES BY THESE BINS, IT IS NOT A SAFE PLACE, in comes an email telling me you've dumped the parcel by the bins. You have been told countless times NOT to dump parcels by the bins. The bins aren't even on the property! They're hundreds of yards away!
History suggests I will (once again) not receive this parcel, because the bins are on the main road, not even within sight of the house. I am unwell, and by the time I can get to where the bins are, the parcel will be long gone. Dumping a parcel up there is an especially stupid idea when you do it just before bin day (which you have managed to do this time!).
[UPDATE: nope, never did get the parcel. What I got, a week later, was an email from Yodel which said: "according to the driver the parcel was delivered at the correct delivery location." It blatantly was not!]
So now we can add yet another to the ever-growing list of Yodel deliveries I never received (see list below). And for bonus points, when I tried the web chat, Yodel cut me off before the "chat" had even started! Tried ringing up: was repeatedly cut off, then eventually got through to a human being who was utterly useless (not least because they were on a different continent and had zero power to actually do anything). Tried web chat a second time: total waste of my afternoon. And next comes the tedious process of getting a refund from the supplier: MORE precious time wasted, thanks to Yodel...
JD0002210470112599 (November 2020)
JD0002251914309610 (February 2021)
JD0002231355745860 (April 2023)
JD0002231749106578 (September 2023)
87NXI6201238A037 (November 2023)
JD0002231685722774 (January 2024)
JD0002210692949678 (December 2024)
JD0002232764000415 (March 2025)
JD0002232090526475 (March 2025)
87RKK2147761A037 (April 2025)
Wish I could make money by being this bad at something!
Why can't you tell your drivers to actually deliver parcels TO THE HOUSE instead of dumping them at the roadside?
Reply from Yodel by InPost
Hi Reuben,
We sincerely apologise for the repeated failings in your delivery experience, including the disregard for your clear signage and ongoing instructions not to leave parcels by the bins, compounded by unhelpful customer service and missing deliveries spanning years. Leaving your parcel in an unsafe location again, despite your health concerns and repeated reminders, shows a troubling lack of care and professionalism. Your frustration is completely justified, and we deeply regret the stress this has caused you. Thank you for bringing this to our attention—your feedback is invaluable, and we are committed to addressing these issues thoroughly to ensure future deliveries are handled reliably and with respect for your needs.