Careless, witless, useless: AVOID
First they send out an order with what is clearly an incomplete address, so then (inevitably) the order gets returned to them, undelivered.
Do they get in touch to check the obviously incomplete address? No. Do they get in touch to say the order has come back to them undelivered? No. Meanwhile, does their system show the order as completed? Er, believe it or not, yes!
What fantastically lousy service!!! First and last time we'll bother trying to order anything from this cowboy outfit.
Reply from Toolstation
We appreciate you taking the time to share your experience. We are very sorry to hear your order was not delivered and that you were not informed about its return. We will investigate what happened with the address and our communication process to prevent this from occurring again. Kind regards, Alysha