Absolutely love the chairs but manufacturers need to be assembling the whole chair bar the legs. To assemble it completely is just pure laziness from the manufacturer and puts me off from buying more
August 25, 2025
Reply from My Furniture UK
Thank you for your review, i am sorry to read about your disappointment in having to assemble the chairs. You did purchase about the only chair we sell, which does need full assembly. It is clearly stated on the listing that the chairs require assembly. The reason it arrives disassembled is so that it can fit in a smaller box, which saves on shipping cost, so that we can retail the chair at such a low price. If you need any assistance with assembly or wish to find out any details about how any of our products arrive, our customer care team is here 7 days a week to assist. 0800 092 1636 or customerservice@my-furniture.co.uk
They charged me a lot of money (which I don’t have as I’m a single parent) to then tell me they can’t find the person I was looking for. They assumed things as it was a person from a dating site and therefore just didn’t bother to look for them properly. Not everyone is a catfish or a scammer on these sites. I will find that person myself and then sue them. I have sued a well known American jewellery store and will sue this investigative agency as well. I will get the proof that will show how little effort they put into it. They also don’t know the law. Any vet can confirm if they have/ haven’t treated a dog, but are not allowed to disclose information about the owner. The agency told me something different which is false. They just took the money and did the absolute minimum. They didn’t even bother to look in Canary Wharf for a billing accountant. Don’t bother hiring them as they will let you down
UPDATE: in response to their response, here is information from the dating website: ‘photo verified means that a user has proven they are a real person and their profile photos are accurate’. There are 10k Croatians in the whole of the UK so finding 1 should be doable in a postcode.
August 27, 2025
Unprompted review
Reply from National Private Investigators
We are sorry you feel this way about the service, but it’s important to clarify the facts.
From the outset, we explained that the individual you were speaking to online may not be genuine. Sadly, false details and fake profiles are very common on dating sites.
To say we “didn’t bother to look” is simply not true. We produced a full 16-page report for you, setting out every search carried out, the methodology used, and the reasons for each finding. This shows step-by-step the level of work and analysis that went into the case.
The information you provided was limited to screenshots from a dating profile, a first name, an age, and a location. With that, we: • Searched every individual with that name within a three-year age range. • When no match was found, expanded the search to the whole of London. • Reviewed hundreds of names and ruled them out through visual confirmation.
The reason this person cannot be found is because the details were false. The sudden stop in contact is consistent with dating platforms closing scam accounts without warning.
We also want to be clear that contacting vets for information is not a legitimate or lawful method of investigation. That was your suggestion, not something we agreed to or carried out.
We went above and beyond on this case. The outcome is not due to a lack of effort on our part, but because the person you were speaking to was not who they claimed to be.
I bought 3 filters and it was a miracle that I actually received 3 as the box was open. They only put duck tape on one side of the box which is ridiculous. Duck tape should be on all sides as the delivery drivers treat the boxes like rubbish, so they need to be well packed.
August 12, 2025
Unprompted review
Reply from waterdrop®
Hi there,
Thank you for your feedback, we’re very sorry to hear that the box arrived in such poor condition. That is not the way we packed it originally. It’s likely that the package was repacked by the delivery partner, which unfortunately is outside our direct control.
To help us follow up and escalate this properly, could you please send us a photo of the box to info@waterdrop.com? Our customer support team will look into this immediately and find a solution for you.
We appreciate your understanding and hope to make this right.
Quick delivery. Once the package was thrown over the fence, breaking the multivitamin glass jars. Customer service dealt with it in a quick and professional manner.
Returned 5 items to my local store. Received an email a few days later stating that 3 of them were in the process of being refunded. No mention of the other 2 items. I now have to send dozens of emails to customer service, desperately trying to get the rest of my money back. I’ve literally never seen this before.
Follow up: I have emailed Next a copy of my bank statement clearly showing that only 3 out of the 5 refunds came through. I also emailed them the email confirmation that I returned 5 items. Plus I emailed them the email confirmation from NeXT that shows that 3 refunds have been actioned and not 5. I cannot possibly show them any more proof that I’m missing 2 refunds. They have stupidly told me that I can track the refunds with the ARN number, but they have emailed me the numbers of the 3 refunds I received. Funny how they don’t mention the ARN numbers of the 2 refunds I didn’t get. Will get Lloyds Bank and the Consumer Protection Bureau involved if by next Wednesday I don’t have my refunds.
June 9, 2025
Reply from Next
Hi Valerie,
I’m really sorry to hear that, out of five items returned to your local store only three of them have been refunded, with no mention of the remaining two items.
We would really like to put things right for you. We’ve emailed you for some more details so we can contact you to discuss this matter further. We look forward to speaking to you soon.
Table top arrived damaged. It’s impossible to reach anyone. No customer service to speak of. Klarna are also involved but I have no idea how this will be sorted and how long it will take.
May 13, 2025
Reply from Sklum
Hello, Fabienne Prack! We have contacted you regarding the review you made on Trustpilot regarding the order ALAHFQCIF. We are sorry that you received a damaged piece of furniture. Please be advised that in order to resolve this issue, we need you to create an incident. You will have to open it through your customer area. Therefore, we appreciate you following these steps: Log in to your customer account, using your email and password. Select the "My orders" section and click on the code of the order in which there is an incident, then click on "order details". Below on the right side of the screen there is an "Actions" option where you can choose the type of incident: - I WANT TO RETURN MY ORDER; - CREATE AN INCIDENCE; Select the one that best suits your complaint and follow the process. ** Remember to fill out all forms if you have more than 1 product with an incidence** If you have any questions, please let us know so we can help you! Daniele C | Dpto. Atención al cliente SKLUM. www.Sklum.com Los datos personales vinculados a este correo respetan las exigencias del Reglamento (UE) 2016/679 del Parlamento Europeo y del Consejo de 27 de abril de 2016 relativo a la protección de las personas físicas (RGPD) y de la legislación y normativa española vigente sobre protección de datos personales, siendo INDECEMI, S.L. responsable del tratamiento, y cumpliendo con la normativa mencionada. En virtud de lo establecido en la Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico, INDECEMI, S.L. informa que podrá utilizar las direcciones de correo electrónico facilitadas por usted, para mantenerle informado de sus novedades comerciales y sus distintas ofertas promocionales. Usted da su consentimiento expreso para que INDECEMI, S.L. pueda utilizar su dirección de correo electrónico con este fin concreto. El usuario podrá, en todo momento, ejercitar los derechos reconocidos en el RGPD, de acceso, rectificación, cancelación, oposición, limitación y portabilidad. El ejercicio de estos derechos puede realizarlo el propio usuario acompañando copia del DNI de manera online mediante correo electrónico a rgpd@sklum.com .
Universal credit are wanting 4 months worth of bank statements from my savings account. As they’re closing so many branches (including my local one) you would think you could chose the statement dates and upload as you would with your classic account. NO YOU CANNOT. How hard is it to make it so that you can upload any statement you want in pdf? Absolutely ridiculous!!!
Very tasty. The flavour I chose (chicken) didn’t have any nasty ingredients in it so that’s good as the other flavours did have them. A bit too expensive unfortunately so might not buy again (will have to think about it).
February 28, 2025
Unprompted review
Reply from Spudos
Oh Flower! We love that you are a spud-lover.
Let me run you through the costs! First off there’s the quality of our product, all U.K. grown and produced and the crisps are very high quality hand cooked. But we also have additional costs for our packaging. Apart from the home compostable sachets, our home compostable crisp bags are more than 10 times the price to manufacture compared to a plastic crisp bag that will be on earth for the next 100 years.
Unfortunately right now doing good for the planet is an expensive business and as soon as more companies adopt these new materials, the prices will come down and we’ll be able to pass the savings on to our customers. Don’t forget we’re a small company, we try our best to make sure that our quality matches our pricing!
I emailed to cancel the order which they didn’t do. Had to get Royal Mail to collect the item again. Now they’re dragging their feet to refund me. They got the item back in their warehouse last Thursday, today is Tuesday and they still haven’t refunded me. Will never order from them again.
As per their response, they refunded me yesterday? That’s not true as I’ve just checked my account and the money isn’t there.
January 6, 2025
Reply from MelodyMaison
Good Afternoon I am sorry to read your review I have looked into this and can see that you emailed in on Saturday 03.01.25 asking to cancel. As per our automated email reply our response time can be upto 48 working hours from our return to the office which in this case was a Monday. In the meantime our warehouse had dispatched your order as normal before we had reached your email. Your return was processed on the 16th January by our warehouse and refunded to your account on the 21st of January inthe time frame as quoted on our terms and conditions. I hope that my explanation above would be enough to give you the confidence to shop with us again in the future. Best Wishes Emma
Can’t speak to someone anymore. Now we have to email as the chat service doesn’t work. I will delete my account as soon as I have my refund and order from Boots as this is out of order.
January 21, 2025
Unprompted review
Reply from Superdrug
Hi Flower,
Thank you for taking the time to leave this review and bringing this to our attention.
I'm sorry to hear about your experience and I definitely want to look into this further. So that I can investigate, can you please email us at trustpilot@superdrug.com with the reference number 4465111?
Follow up: have been called by dreams yesterday and have accepted a good will gesture.
Dreams didn’t make it crystal clear that the customer needs to disassemble old furniture. Pathetic as I paid to have the new assembled so why not do both. Plus, the mattresses lie on a flush piece of MDF rather than being inset so they constantly move around. Terrible design
January 8, 2025
Reply from Dreams
Good afternoon,
Thank you for leaving us your review and for speaking with me today.
I am sorry that it was not clear that your old beds needed to be dismantled prior to the crew arriving.
I am glad we have but a solution in place for you. I have sent you an email confirming this.
Please do not hesitate to contact me directly if you require any further assistance.
Bought a handful of things. My kids decided that most of it they didn’t want. After checking the app to check if I could cancel some of the items, I called customer service. Had to wait over 30 minutes to speak to someone. Finally I got the call back when the lady informed me that she would have to transfer the call to a different department as she couldn’t cancel any of the items. After over an hour and being passed to 4 different people I hung up absolutely furious. In the meantime, items were leaving the warehouse. I emailed the complaint department to tell them to cancel everything and not to deliver any of the items. All I got were emails stating that I can reject the delivery or return to the store. This I obviously know but why can’t you cancel the items that haven’t left the warehouse? It doesn’t make sense to deliver and waste money when the item is rejected? Or I need to waste time and money to bring all the items back to a store. Not once did the people who respond to my emails actually deal with the biggest issue which was that the first person I spoke to could have just told me that nothing can be cancelled (bar the mirror) and that the other items can be rejected upon delivery or be brought back to the store. Plus I was also lied to. I was told in an email that I have 1 hour to cancel an item after placing an order. This is absolute rubbish as I’ve tried many times over the years. Worst customer service. All the people I dealt with were literal airheads. Now I know!
December 7, 2024
Unprompted review
Reply from Next
Hi, thank you for your feedback, this is really disappointing to hear so we’d really like the opportunity to discuss this further with you. Please drop us an email with a copy of this review on we_are_listening@next.co.uk and we’ll be in touch shortly.
The frying pan is definitely not non-stick. Absolutely doesn’t do it even with loads of butter in it. I’ll never buy from Pro Cook again
November 23, 2024
Reply from ProCook
Thank you for your review. We are sorry to hear of your experience, please contact us through live chat or by calling into us on 0330 100 1010 and we help you resolve your issue.
Was sent a mill when I ordered scales. No telephone number on their website, which is unacceptable. Was sent the scales and was told to keep the mill. The actual scales aren’t great. They don’t deal well with small amounts which for the price isn’t good. The values change very quickly even when I’m not actually pouring anything which isn’t normal. Won’t buy from Salter again
July 25, 2024
Reply from Salter
Good Morning, Thank you for taking the time to leave a review. We are sorry to hear about your experience with our product. We acknowledge that our website currently does not have a telephone number listed, but please be assured we operate through email, webchat and letter. We value our customers' feedback, and we take the quality and performance of our products seriously. I have sent you an email directly regarding this, please reply to this and we can get this resolved. Kind Regards, Holly
