I will sue to get my money back
They charged me a lot of money (which I don’t have as I’m a single parent) to then tell me they can’t find the person I was looking for. They assumed things as it was a person from a dating site and therefore just didn’t bother to look for them properly. Not everyone is a catfish or a scammer on these sites. I will find that person myself and then sue them. I have sued a well known American jewellery store and will sue this investigative agency as well. I will get the proof that will show how little effort they put into it. They also don’t know the law. Any vet can confirm if they have/ haven’t treated a dog, but are not allowed to disclose information about the owner. The agency told me something different which is false. They just took the money and did the absolute minimum. They didn’t even bother to look in Canary Wharf for a billing accountant. Don’t bother hiring them as they will let you down
UPDATE: in response to their response, here is information from the dating website: ‘photo verified means that a user has proven they are a real person and their profile photos are accurate’. There are 10k Croatians in the whole of the UK so finding 1 should be doable in a postcode.
Reply from National Private Investigators
We are sorry you feel this way about the service, but it’s important to clarify the facts.
From the outset, we explained that the individual you were speaking to online may not be genuine. Sadly, false details and fake profiles are very common on dating sites.
To say we “didn’t bother to look” is simply not true. We produced a full 16-page report for you, setting out every search carried out, the methodology used, and the reasons for each finding. This shows step-by-step the level of work and analysis that went into the case.
The information you provided was limited to screenshots from a dating profile, a first name, an age, and a location. With that, we:
• Searched every individual with that name within a three-year age range.
• When no match was found, expanded the search to the whole of London.
• Reviewed hundreds of names and ruled them out through visual confirmation.
The reason this person cannot be found is because the details were false. The sudden stop in contact is consistent with dating platforms closing scam accounts without warning.
We also want to be clear that contacting vets for information is not a legitimate or lawful method of investigation. That was your suggestion, not something we agreed to or carried out.
We went above and beyond on this case. The outcome is not due to a lack of effort on our part, but because the person you were speaking to was not who they claimed to be.