Dreams didn’t make it crystal clear…
Follow up: have been called by dreams yesterday and have accepted a good will gesture.
Dreams didn’t make it crystal clear that the customer needs to disassemble old furniture. Pathetic as I paid to have the new assembled so why not do both. Plus, the mattresses lie on a flush piece of MDF rather than being inset so they constantly move around. Terrible design
Reply from Dreams
Good afternoon,
Thank you for leaving us your review and for speaking with me today.
I am sorry that it was not clear that your old beds needed to be dismantled prior to the crew arriving.
I am glad we have but a solution in place for you. I have sent you an email confirming this.
Please do not hesitate to contact me directly if you require any further assistance.
Many thanks,
Kishan