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My Furniture UK Reviews 12,843

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and appealing aesthetics of the furniture, noting that items often exceed expectations set by online images. Consumers appreciate the excellent value for money, especially when compared to similar furniture providers. The buying process is frequently described as straightforward, with easy navigation and clear product information. People highlight the efficiency and helpfulness of the customer service team, who are quick to respond to inquiries and resolve issues. The delivery service is also commended, with reviewers noting the politeness and efficiency of the delivery personnel. Consumers appreciate the care taken in handling and unpacking items, with some delivery teams going above and beyond to ensure customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars
Verified

I have used My-Furniture several times and they are my go-to suppliers for accent chairs. A bit of an issue with communication regarding a discount, but at the end of the day I'm happy with the purcha... See more

Company replied

Rated 5 out of 5 stars

Great customer service and care from Chan. Bought 6 dining room chairs which are gorgeous and delivery was made within 2 days, will definitely be buying from again

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Rated 5 out of 5 stars

Customer service was great. I had to return half my order of bevelled mirrors, as my daughter had changed her design after ordering the mirrors. I called my furniture and spoke to Chan, who was rea... See more

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Rated 5 out of 5 stars
Verified

There was a problem with the first chair, but after a phone all a replacement was arranged, it arrived just a few days later, problem solved. So cannot fault the service and the way the problem was re... See more

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Rated 3 out of 5 stars
Verified

The large wall art I purchased is absolutely beautiful. The two other items were not suitable and the wall lamp wasn't as described on the website so these had to be returned. But it was £30 to return... See more

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Rated 4 out of 5 stars
Verified

I love my chair!! It is stylish , solid and comfortable. Delivery was quick. This would have been a 5 star review but for the fact that I had to chase the WhatsApp service they advertise to view th... See more

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Rated 5 out of 5 stars

Ordered a mirrored dressing table which arrived on time and date ,delivery men very good and put boxes in room of my choice upstairs which I unpacked next day product was in perfect condition being... See more

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Rated 5 out of 5 stars
Verified

Fantastic items and fantastic service Cannot fault My-Furniture-UK at all, all of the items I have purchased for my home, are stunning and give a cosy yet luxurious feel. You won't regret buying f... See more

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Rated 5 out of 5 stars
Verified

My second purchase from My Furniture, both excellent quality products. Helpful & friendly customer service, and rapid delivery. Thank you

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Rated 3 out of 5 stars
Verified

I purchased a dining table from My Furniture, and I must say, the table is stunning and looks fantastic in my kitchen/diner/snug! However, given the price I paid, I anticipated it would be assembled o... See more

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Rated 5 out of 5 stars
Verified

From the seamless delivery to the items themselves - two absolutely beautiful carvery dining chairs - I cannot recommend this company highly enough. The two dining chairs arrived fully assembled.... See more

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Rated 5 out of 5 stars
Verified

Quality furniture that’s reasonably priced I have had some really beautiful pieces. Customer service from these guys is actually fantastic, too they are so helpful. Delivery is in no time at all... See more

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Rated 4 out of 5 stars
Verified

I ordered 8 dining chairs which arrived on time. They are absolutely lovely and look amazing with our black dining table. I would have given them 5 stars but a little difficult to put up ourselves s... See more

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Rated 5 out of 5 stars

Best company I've dealt with in a long time. Easy to get through by email and phone, everyone replies quickly and they are all so helpful. Chan and Bart helped me and they were excellent, so helpful.... See more

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Rated 5 out of 5 stars

I had a great experience with My Furniture team. From organising delivery slot to bringing everything into flat ( have to admit not many companies are so organised!) Happy with my purchases, every... See more

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Rated 5 out of 5 stars
Verified

Ordering process was very easy. Communication about the delivery was speedy. Price reduction a bonus which makes any purchase more favourable. Delivery drivers were pleasant. Chairs are perfect for o... See more

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Rated 5 out of 5 stars
Verified

I always find Myfurniture great value for money when compared to other furniture companies providing this same look. I love their gold with contrasting chalk white velvet furniture. Initially I wa... See more

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Rated 5 out of 5 stars
Verified

I am over the moon with my dining chairs. They are superb quality and really well made and sturdy. Ordering was simple and delivery was super quick. I was sent sample materials out to help me make my... See more

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Rated 3 out of 5 stars
Verified

The very nice lamp arrived and we were pleased with it. Sadly the switch had an intermittent fault which only became apparent after we had the lamp in position for a few days. Informed the company and... See more

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Rated 5 out of 5 stars
Verified

Dining table was exactly what I was looking for, finish matched my six chairs. 3 months interest free credit was welcomed. Communication by email then the drivers was first class. Took me over an hour... See more

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Rated 5 out of 5 stars

We purchased a set of 4 Hatfield Carver Dining Chairs in May last year 2024 from my furniture. They are very comfortable. Recently we had a problem with one of the legs. We contacted them to see what... See more

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Rated 5 out of 5 stars
Verified

I have used My-Furniture three times in the last couple of years and will be happy to do so again, should the opportunity arise. The latest purchase of a chair was for a dressing room I won't be doing... See more

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Rated 3 out of 5 stars
Verified

Absolutely love the chairs but manufacturers need to be assembling the whole chair bar the legs. To assemble it completely is just pure laziness from the manufacturer and puts me off from buying more... See more

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Rated 5 out of 5 stars
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Bought a sofa bed from this company and super thrilled with everything. Sofa looks even better in real life than on their website. Material is super lush and soft, love it. Super comfy and convenient.... See more

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Rated 5 out of 5 stars
Verified

Excellent service. Ordered on Saturday; delivered the following Wednesday - on an item that was “out of stock” on the website! Impressed by the quality of the Melville swivel chair for such a great... See more

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Rated 5 out of 5 stars
Verified

The drivers were polite and didn't rush to just leave without exchanging pleasantries. They saw the mirrored tiles also from My Furniture on my walls and they recognised and complemented on them.They... See more

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Rated 5 out of 5 stars
Verified

Great table and sidetable super fast delivery and kept informed all the way. Items easy to assemble with clear instructions also great prices. Overall very pleased and would def order again. Thanks

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Rated 5 out of 5 stars
Verified

Very good and informative salesperson, allowed plenty of time for us to look at all suitable models and advised reupholster costs. Ease of purchase, and , in our case , straight from warehouse.

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Rated 5 out of 5 stars
Verified

Love the lorezzo large chest of drawers. I bought 2 as bedsides. Thy look amazing. Honestly after searching and doing my research I couldn't find anything of this size in mirror finish that looked thi... See more

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Rated 4 out of 5 stars
Verified

This armchair is very attractive looking. It’s something you have in a bedroom or a living room and that your friends will admire. The only reason I didn’t give it 5 stars is that I don’t think it ma... See more

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Rated 5 out of 5 stars
Verified

Love the piece of furniture . Everything straight forward from ordering to delivery. Looks really lovely in my newly decorated living room. I’d not heard of this company before but would definitely... See more

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Rated 5 out of 5 stars
Verified

The company is very professional. My dining chairs were delivered as expected, and the delivery guys were polite and friendly. I am always worried about buying furniture online, but I was very pleased... See more

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Rated 5 out of 5 stars

As I was a little unsure which bar stools to buy I called first . Staff were super helpful sent a video of the ones I liked and sent some material samples in the post . I placed the order Friday morni... See more

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Rated 5 out of 5 stars
Verified

I purchased two chairs, they were delivered speedily and are exactly what I wanted. The whole process from ordering through to the delivery went smoothly with great communication throughout. Thank... See more

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Rated 4 out of 5 stars
Verified

Going on today's delivery it would be 5 star but it's a 4 as the first deliver was damaged. It was dealt with efficiently and my dressing table was put together easily and looks stunning thank you

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Rated 5 out of 5 stars
Verified

Fabulous experience from start to finish and my mattress is an absolute dream. Customer service and delivery on point. Great all in all.

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Rated 5 out of 5 stars
Verified

So pleased with my dining room chair. Much nicer than I'd thought, good quality and perfect colour. Delivery was very quick and fuss free. All for a reasonable price!

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Rated 5 out of 5 stars
Verified

The console was easy to build; and I am a novice, the quality is very good and looks high end , very pleased with my purchase.

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Rated 5 out of 5 stars
Verified

So quick to despatch and deliver and the chair is amazing and just what I needed …. Great experience all round

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Rated 5 out of 5 stars
Verified

Ordered new lounge chairs, they arrived on the scheduled date and early in the morning too, which was great! The delivery duo put them in the room we wanted them in. Everything was great.

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Rated 5 out of 5 stars
Verified

The perfect little table to house my Moorcroft pot Love it. Even better is that the glass is mirrored which I’d not realised. Perfectly packed and very swift delivery

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Rated 5 out of 5 stars
Verified

Excellent throughout, had a bad experience with another online furniture company which eventually returned but my furniture were excellent throughout from order to great delivery service and well pack... See more

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Rated 5 out of 5 stars
Verified

Fabulous service, so happy with my furniture. Quality amazing and so much value for what I paid

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Rated 5 out of 5 stars
Verified

Very pleased with the quality and price of the chairs I bought. Exactly what I wanted. Arrived very promptly and were well packaged.

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Rated 5 out of 5 stars

One of the best experiences with ordering a sofa. customer service were really helpful when I had a question about the product. The delivery team did such an amazing job and even unpacked it for me. E... See more

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Rated 5 out of 5 stars
Verified

Great communication regarding product information and delivery. Furniture is of great quality and reasonably priced.

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Rated 5 out of 5 stars
Verified

Really helpful in arranging video call to view furniture. Unfortunately the items were not in the show room in my desired colour-was nervous about making such an expensive purchase without viewing how... See more

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Rated 5 out of 5 stars

Delivery team went the extra mile ! Absolutely love my new sofa ! It’s so gorgeous & arrived in perfect condition. The delivery team had a very difficult job on their hands and I really appreciate th... See more

Company replied

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Company details

  1. Furniture Store

Written by the company

We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly. We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price. We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business. We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order. We aim to respond to any queries the same day, usually within a couple of hours. We hope you’ll enjoy shopping with us.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Very good customer service

Very good customer service. Friendly and helpful. Would buy from them again.

August 27, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for this kind review, I am glad to hear that you had such a positive experience. It is a pleasure to count you as a customer and we hope to see you again soon.

Rated 5 out of 5 stars
Verified

New bedI was looking for a bed and found…

I was looking for a bed and found exactly what I was looking for with help from the serving me, very friendly and helpful service.

October 5, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for this kind review, I am glad to hear that you were looked after so well and so happy with your new bed.

Rated 4 out of 5 stars
Verified

Packaging could be slightly improved.

The puffet arrived on time and the delivery went well.

The only one thing I would say is the the piece I ordered is a beige velvet. It was boxed well, however I would have preferred it if the puffet was enclosed or wrapped in some form of clear plastic bag or sheet, I was quite surprised it was not covered in this way.

Furniture like this would be better wrapped in clear plastic, as there would be no come back if it were water damaged en route.

The puffet is lovely and I am pleased with it.

Thank you

October 2, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you for the kind review. I am glad to hear you so happy with your new furniture. Thank you for your feedback about the packaging, it is always helpful to hear insight from our customers and i will pass this to our factory team to make inprovements.
Please rest assured that if there was any water damage en route, we would replace the item for you.
I am glad that this wasnt the case and we look forward to your next order.

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service. Very quick delivery .
Pleased with purchase. Thanks My Furniture

September 30, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for the kind review, It is great to hear you so happy, this is what I hope for all of our customers and i am glad we achieved it for you.

Rated 5 out of 5 stars
Verified

Great communication regarding product…

Great communication regarding product information and delivery. Furniture is of great quality and reasonably priced.

September 30, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for taking the time to leave such a kind review. It is our pleasure to count you as a customer and we hope to see you again soon.

Rated 5 out of 5 stars
Verified

Beautiful furniture

My second purchase from My Furniture, both excellent quality products. Helpful & friendly customer service, and rapid delivery. Thank you

September 29, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for the kind review. It is always good to hear from happy returning customers. It is our pleasure to count you as a customer and we hope to see you again soon.

Rated 1 out of 5 stars
Verified

Still not delivered

Still not delivered, Parcel For e are awful

September 28, 2025
My Furniture UK logo

Reply from My Furniture UK

I am sorry to read this review and hear that you are experiencing Parcel force delivery issues. I wasnt aware of any issues until I read this review, PF tracking is saying that delivery has been attempted 4 times. I will reach out to you to get more information and get things resolved for you.
Hopefully this can be solved and you will be able to look again at the review once you receive the furniture.

If any customers are experiencing delivery issues or any problems at all, please contact us, we are here 7 days to assist you.

Customerservice@my-furniture.co.uk or 0800 092 1636

Rated 5 out of 5 stars
Verified

I have used My-Furniture several times…

I have used My-Furniture several times and they are my go-to suppliers for accent chairs. A bit of an issue with communication regarding a discount, but at the end of the day I'm happy with the purchase. I won't be doing the bedroom I bought the chair for for a few weeks

September 28, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for this kind review. It is great to hear you so happy and that any slight issues were resolved quickly. We hope to see you again soon.

Rated 3 out of 5 stars
Verified

Nice quality items

The large wall art I purchased is absolutely beautiful. The two other items were not suitable and the wall lamp wasn't as described on the website so these had to be returned. But it was £30 to return them and £10 alone to return a very lightweight wall light which didn't match the description, I thought wasn't very good service considering it wasn't the same and also I had ordered and paid for an armchair only to be told later was out of stock & discontinued, so I did order another one and thought because if6 this I wouldn't be charged the full £30 to return the 2 items. However, the items were of good quality and delivery was fast and delivery teams were very efficient. So the only reason I'm knocking some stars off is due to being charged to return an item which wasn't as described. Wall art is stunning though. But I'd recommend really doing your measurements and weights carefully before ordering as my wall light was also bigger than stated.

September 24, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you for the review, i am glad to hear that it was a positive experience on the whole. i am sorry that we have to charge for returned goods. this is just to cover the courier costs, we dont make any profit on this and you are welcome to return goods yourself and receive a full refund. We offer the free initial delivery and keep our margins as tight as possible to offer customers the best possible prices.
You shouldnt be charged a return fee on an item which isnt as described and i will make sure you arent charged for the return of the light. i hope this will leave you a little happier and hope to see you again soon.

Rated 5 out of 5 stars

Great customer service and care from…

Great customer service and care from Chan. Bought 6 dining room chairs which are gorgeous and delivery was made within 2 days, will definitely be buying from again

October 3, 2025
Unprompted review
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for the kind review, I am glad to hear that Chan looked after you so well and that you are so happy with your new chairs.

Rated 5 out of 5 stars
Verified

Excellent throughout

Excellent throughout, had a bad experience with another online furniture company which eventually returned but my furniture were excellent throughout from order to great delivery service and well packaged sideboard. Would definitely use again.

September 25, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for the kind review, I am glad to hear that you had a good experience with us and are so happy with your new furniture. It is a pleasure to count you as a customer and we hope to see you again soon.

Rated 1 out of 5 stars
Verified

Still not received it!

Still not received it! I was told October 1st. I emailed for update and had no reply.

September 25, 2025
My Furniture UK logo

Reply from My Furniture UK

Your order was a pre order for an item estimated to arrive in the second half of October, so it should be with you towards the end of the month. Hopefully you will be able to look again at this review once you have received the goods.
If customers need updates or have questions on an order, please call or E-mail us, we are here to assist you 7 days a week.
customerservice@my-furniture.co.uk or 0800 092 1636

Rated 5 out of 5 stars
Verified

Very pleased with the quality and price…

Very pleased with the quality and price of the chairs I bought. Exactly what I wanted. Arrived very promptly and were well packaged.

September 18, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for the kind review, I am glad to hear you so happy with your new chairs and I hope to see you again soon.

Rated 5 out of 5 stars
Verified

There was a problem with the first…

There was a problem with the first chair, but after a phone all a replacement was arranged, it arrived just a few days later, problem solved. So cannot fault the service and the way the problem was resolved.

September 17, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you for the kind review, i am glad to hear that even though there was a slight problem, You were able to get assistance and a solution, which still left you a happy customer.
It is a pleasure to count you as a customer.

Rated 5 out of 5 stars
Verified

Fabulous experience from start to…

Fabulous experience from start to finish and my mattress is an absolute dream. Customer service and delivery on point. Great all in all.

September 14, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for the kind review, I am glad to hear you so happy with your new mattress.

Rated 5 out of 5 stars
Verified

The console was easy to build

The console was easy to build; and I am a novice, the quality is very good and looks high end , very pleased with my purchase.

September 13, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for the kind review, I am glad to hear that the quality was so good and that you are so happy with your purchase.

We hope to see you again soon.

Rated 4 out of 5 stars
Verified

I love my chair!

I love my chair!! It is stylish , solid and comfortable. Delivery was quick.
This would have been a 5 star review but for the fact that I had to chase the WhatsApp service they advertise to view their products.
Once that was arranged , after speaking to two people, all went smoothly.
I recommend this company

September 11, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for the recommendation.
Sorry to hear about your delay on whats app, this is not monitored all the time, but we are available 7 days a week on 0800 092 1636 if you required immediate assistance.
I am glad to hear that you were eventually able to get assistance and are so happy with your new furniture.

Rated 5 out of 5 stars
Verified

Fabulous and would purchase again

So quick to despatch and deliver and the chair is amazing and just what I needed …. Great experience all round

September 8, 2025
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for this kind review, I am glad to hear about the swift delivery and that you are so happy with your new chair.
I hope to see you again soon.

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