SILKSILKY Reviews 7,504

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly satisfied with the quality of the silk products, describing them as soft, luxurious, and beautifully crafted. Consumers highlight the excellent quality and elegant design of items such as nightgowns, pillowcases, and clothing. People also appreciate the durability and comfort of the silk, noting its gentle feel on the skin. However, opinions on the order and delivery service are mixed. While some reviewers received their orders quickly and were pleased with the packaging, others experienced delays and issues with tracking. Some consumers have reported negative experiences with customer service, citing slow response times and unhelpful interactions. Despite this, many customers praise the company's commitment to resolving issues and providing personal assistance.

Based on these reviews

Rated 4 out of 5 stars

Tracking information was problematic. That may have been outside the purview of the supplier. When I contacted Silksilky they were able to give me a different url, which worked. Product was beautiful... See more

Rated 4 out of 5 stars

The delivery took a lot longer than expected and the tracking didn't work properly. However, the product is exactly what I was hoping for.

Rated 4 out of 5 stars

Good website with real pictures and accurate description. Excellent quality product. Looks and feels fabulous and my gf likes it too 👍😍

Rated 5 out of 5 stars

The Prod appears to be very good quality. I have ordered from them a few times and have made mistakes. The customer service respond extremely quickly via email and corrects whatever issues you may hav... See more

Rated 2 out of 5 stars

The dispatch time is very very slow considering the cost of the items. Then they just sit waiting for Australia Post to pick them up - Its been 4 days for my order to be updated - do customer care n... See more

Company replied

Rated 3 out of 5 stars

1. Size not true to fit. I’m S, but ordered XL - prefer oversize for bed. Arrived pajama was Western size S at best, with sleeves and pants length way too short to even reach, forget oversize. 2.... See more

Rated 5 out of 5 stars

Silksilky provides direct, personal, and professional service. I had some issues with my order and a misunderstanding of the return policy. In response, they were so resourceful, friendly and helpful... See more

Rated 5 out of 5 stars

First of all, the delivery was faster then expected. Very good packed. The small silk scarves I ordered are of very good quality and have amazing colours. Usually I do not like wearing scarves for a l... See more

Rated 5 out of 5 stars

Silksilky is one of the rare companies with personal customer service. Needed a couple items returned for sizing, and as long as their instructions are followed, transactions will go smoothly. And smo... See more

Rated 5 out of 5 stars

Your products are excellent but delivery time is too slow by USPS plus tracking is poor. I suggest using FedEx or UPS. I also recommend having a Customer Service Department with an English Speaking Ag... See more

Rated 5 out of 5 stars

Customer support was very good in helping me with my order even after a wrong item was sent to me. They were able to correct initial mistake and sent the correct item which ws very good

Rated 5 out of 5 stars

Silky Silk is an absolute gem! The quality of their silk products is outstanding – soft, smooth, and luxurious, exactly what you’d hope for. The craftsmanship feels premium, and everything I’ve p... See more

Rated 2 out of 5 stars

Different information depending on which coworker replies to your email. At the moment they are trying to scam me to not having to refund me for the return they confirmed I have the right to... See more

Company replied

Rated 5 out of 5 stars

Love the finest natural silk, the way how the dress comes on the body and the special colour of the dress. Definitely SILKSILKY is my favourite brand and cannot wait to buy new silk dresses from this... See more

Rated 5 out of 5 stars

✨ Silkysilky Review ✨ I discovered Silkysilky and I’m absolutely in love! 💖 Their silk products are truly top quality – soft, elegant, and so gentle on the skin. I bought a pillowcase, a sleep m... See more

Rated 5 out of 5 stars

I ordered 2 pieces and they are the loveliest silk! The colors are beautiful and the pieces are just as described. I had some fit issues due to recently having a child and the customer service has... See more

Rated 5 out of 5 stars

Good company to deal with, I was looking for a tea shirt that was more than just the ordinary and this one suited fine as lovely and silky, hangs away from body so doesn’t show lumps and bumps, will p... See more

Rated 5 out of 5 stars

Ordered what I wanted to purchase and received it quite quickly. The robe i bought was for a gift for my best friend and I'm sure she will be delighted with it. It was packaged well and it came beauti... See more

Rated 5 out of 5 stars

I received the package very fast. The packaging is excellent - very tight, neat, waterproof and recyclable. The shirt I bought is AMAZING. I absolutely love it. The fabric is of excellent quality and... See more

Rated 5 out of 5 stars

I love the dresses they are very beautiful I will use them in Africa because Africa is very hot. In USA I will use them in Summer. Thank you for the discount I have couple am working on how to pay for... See more

Rated 5 out of 5 stars

They are very committed to customer service, I had an issue with my delivery and they've been exceptional in finding a solution and emailing me promptly. The items are really great and fit nicely, wel... See more

Rated 5 out of 5 stars

The material and the stitching are of good quality. Although the plastic buttons on the shirt look a bit cheap. The order came with the nice gift envelopes and ribbons. It took around one week to rece... See more

Rated 5 out of 5 stars

The customer service is excellent. They are always there to help things out. The silk products are excellent and well made, and carefully packed. Very good experience I have had and truely enhances... See more

Rated 5 out of 5 stars

The quality of the silk camisole set was exceptional. I was also impressed by the beautiful packaging it arrived in. Furthermore, it arrived quickly. I will definitely be purchasing more items from Si... See more

Rated 5 out of 5 stars

The quality of the silk is truly top shelf, and I'm so happy now that I have a perfect fitting pair. I have 3 sets, one with shorts in a size small and two with pants in a size medium as those pants... See more

Rated 2 out of 5 stars

SilkSilky’s silk feels dreamy — the nightgown I got is luxurious and soft. But the parcel arrived late, and when I asked for a return (wrong size), it dragged. Product great, process could be smoother... See more

Company replied

Rated 5 out of 5 stars

I have purchased from SilkSilky quite a few times and have always been very happy with the products. Good quality and fit. Rio from the service centre is excellent in promptly replying to any queries.... See more

Rated 5 out of 5 stars

After placing an order with SilkySilk, it still had not arrived after a month. I contacted SilkySilk to inquire what was taking so long. I received an immediate reply with apologies and an explanation... See more

Rated 5 out of 5 stars

First time ordering and worth it. Good delivery, good quality silk boxers . Was buying from China before but don't need to know.

Rated 5 out of 5 stars

Hi I bought the PJs for my grandughter she now has 2. One for winter one for summer the last one bring shorts as the first one is long pants . She doesn’t No she has short pair for summer yet but... See more

Rated 5 out of 5 stars

SilkSilky were very prompt in making refund after trying to find other styles which may have suited. I love my pole neck tee-shirt.

Rated 5 out of 5 stars

Great product, I don't follow any of the guidelines on how to treat/care for these, but there the smoothest durable product I've used!!

Rated 5 out of 5 stars

Lovely people working for the company, quality natural goods, I appreciated the service and the dresses I bought. Thank you!

Rated 5 out of 5 stars

Service was very nice and answered my email’s immediately. I boght a long night gown and it´s very nice, I can ware also as a dress. Got it on time, the day it was scheduled. Thank you.

Rated 5 out of 5 stars

Silksilky had the item I need at a fair price and the order was processed expeditiously.

Rated 5 out of 5 stars

I really like the quality of the silk nightgown I ordered. It fits true to size, I ordered a medium and I am a size 8. The silk material is quality and washes up well.

Rated 5 out of 5 stars

I'm in love with my new bedding set. It's soft on the skin and very comfortable to sleep on. It makes going to bed even more enjoyable.

Rated 5 out of 5 stars

Bought a set for my fiancé’s 30th. She absolutely loves them. Great quality, lovely feel to them. Yes, they’re quite pricey, but always seem to have some sort of sale on.

Rated 5 out of 5 stars

The silk products from this brand are truly exceptional – soft, luxurious, and beautifully crafted. The quality is evident in every detail, from the smooth texture to the elegant finish. They feel gen... See more

Rated 5 out of 5 stars

I truly enjoy SilkSilky products – they are beautifully crafted and the silk feels absolutely wonderful. The quality is outstanding, and every piece makes a lasting impression. Shipping is always fast... See more

Rated 5 out of 5 stars

I really like the silk fabrics and designs from this brand .I will continue buying The costumer service is excellent. Iplan on purchasing a silk comforter.

Rated 5 out of 5 stars

I love this shop! The silk nightgowns are so soft and comfy, and the pillowcases feel amazing too — I’ve noticed such a difference for my hair and skin. Everything feels super high quality. I definite... See more

Rated 5 out of 5 stars

I’m honestly obsessed with this set: the 100% silk pillowcase, scrunchie, and sleeping bonnet feel so soft and luxurious. Sleeping on the pillowcase has made my hair feel smoother in the morning, and... See more

Rated 5 out of 5 stars

I ordered a dress from them and I’m honestly amazed! ✨ The dress is absolutely perfect – it gives me such a flattering shape, the material is top quality, and it fits beautifully. On top of that, it... See more

Rated 5 out of 5 stars

The silk smoothness and the incredible high quality of these briefs make them the very best I have ever worn in my 71 years. Your 100% silk products are absolutely outstanding products.

Rated 5 out of 5 stars

I recently got a pajama from Silksilky and I’m truly impressed with the quality. The silk feels so soft and gentle on the skin, and it’s incredibly comfortable to sleep in. The design looks elegant, a... See more

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Company details

  1. Silk Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Clothing Store
  5. Hair Product Store
  6. Home Goods Store

Written by the company

Indulge in Silk. Empower Your Life. Experience the opulence and countless benefits of our silk sleepwear, clothing, and bedding. Elevate your lifestyle to new heights of beauty and well-being.


Contact info

4.0

Great

TrustScore 4 out of 5

8K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars

Best sleep bonnet ever!

So I have tried several different types of bonnet and this one by far is the best and I will never use another. My hair looks great after sleeping with the bonnet all night..I don't even have to refresh my curls! This bonnet definitely let's me stretch my wash days...excellent product

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

My husband got me silk 3-Piece PJ's for our 4th Anniversary

I (husband) bought this for my wife, for our 4 year wedding Anniversary. The quality of her 3-piece silk pijamas in black are amazing. Although they had some crease lines when they arrived, they went away within 2 weeks. She's wearing it every single night. It's fall here in Canada and it keeps her snug at night. Even when we travel, she brings it and wears is everywhere. The 3-piece silk PJ's is classy and elegant. The white floral embroidery on black silk is smooth and fine to the touch and vibes with the silk. I would highly recommend this to any husbands, partners or boyfriends considering getting this for this their partners. Quality is very high, and prices are good. The only detail I'll add is that, I ordered the 2-day shipping and it arrived in 10 days. I originally thought it was coming from Canada or US, but it seems it was direct from China. I was frustrated at first, but after seeing the quality and workmanship - it was worth the wait. And my lady is very highly appreciative.

September 28, 2025
Unprompted review
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Rated 4 out of 5 stars

Love the silk but size is an issue

I first bought a pair of silk shorts as I have never slept in silk anything. I sweat a lot periodically. I had instant relief and it was a pleasure to wear them. I then bought a pair of silk pants but they were too small (slightly). I then bought a set medium pyjamas. Pants fit but top was too small. So I have now bought a pair of large top and shorts. It’s to bad you cannot mix differ to sizes top and bottom. Regardless, a real pleasure to sleep in. They can be both cool and warm when they need to be.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Nice product

It is very elegant for all my outfits, the silk is special, they have beautiful models I'm thinking of buying a top sheet. ♥️♥️♥️♥️

October 12, 2025
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Rated 4 out of 5 stars

Customer service and support was great

Customer service and support was great, providing very quick response to my issue with address change, helped me with tracking which seemed to be problematic initially but at the end my order still arrived just on time.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

DONT BUY FROM THIS COMPANY

Wow. Spent £900 on sheets and never received the sheets. The photo of “proof” of delivery was unacceptable and no signature was given. DONT BUY FROM THIS COMPANY THEY WILL RIP YOU OFF, YOU’ll PAY YOUR MONEY AND NOT RECEIVE YOUR ITEMS. SHOP WITH ANOTHER COMPANY THAT GIVES A PROPER SECURE SIGNED FOR DELIVERY SERVICE AND MAYBE YOU WILL RECEIVE WHAT YOU HAVE PAID FOR AND NOT BE £900 LIGHT IN YOUR BANK AND NOT HAVE ANYTHING TO SHOW FOR IT, AND AFTER 2 WEEKS OF EMAILS FROM THE COMPANY TELLING ME THEY ARE “SORRY” AND NOT RESENDING ANY REPLACEMENT ITEMS. NOW STARTING LEGAL PROCEEDINGS AND CONTACTING CONSUMER ADVICE

September 20, 2025
Unprompted review
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Reply from SILKSILKY

Dear,

Thank you for reaching out and sharing your concerns. We completely understand how frustrating it must feel to have placed such a large order and not received your parcel as expected. Please rest assured that we take your case very seriously and sincerely want to help resolve it.

We have already provided you with the official proof of delivery issued by the courier. According to their records, the parcel was marked as delivered. However, we understand that you did not receive it, which is truly regrettable.

After reviewing your case carefully, it appears that the loss was related to the previous delivery address. To avoid any further issues, we are now confirming another address where you can safely receive your parcel. Once you confirm a valid and secure address, we’ll be able to arrange a proper solution for you right away.

We deeply apologize for the inconvenience caused and appreciate your patience as we work to make this right.

If you have any questions or additional information about your address or delivery, please don’t hesitate to contact us directly at services@silksilky.com. We’ll continue to follow up until the issue is fully resolved to your satisfaction.

Warm regards,
SILKSILKY Customer Service Team

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Rated 5 out of 5 stars

Well the 2

Well the 2. Pairs of silk PJS R lovely for my grandughter because she does feel the cold so I bought one winter and the other one summer . She loves the long pjs as they keep her legs warm
Hole body rarly she has never had silk pjs she says so soft and rarly comfortable To wear Big thank to all the staff, bill Norris 🙋‍♂️

October 11, 2025
Unprompted review

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