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Hello,

First and foremost, please accept our heartfelt apologies for the inconvenience and frustration caused by the unexpected hold on your order. We deeply regret that your experience with us did not meet the seamless service we strive to provide to our cherished customers like you.

We truly value your loyalty and want to assure you that your satisfaction is of paramount importance to us. Orders shipped outside the European Union are subject to customs clearance, which can occasionally lead to additional import duties or local taxes. These charges are governed by the regulations of your country, which unfortunately lie beyond our direct control.

Your shipment with DHL Express is currently on hold due to customs processing as of May 29. We understand how important it is to receive your order promptly and are monitoring this closely. We encourage you to reach out directly to our dedicated Customer Service team via phone or chat for real-time updates and swift assistance tailored specifically to your case. Our team is here to provide you with the most immediate support and reassurance.

Thank you sincerely for your continued trust and patience. We are honored to have you as a valued member of our community and are committed to turning this experience around for you.

Best Wishes,
Vision Direct

Hello, 

Thank you for your review. 

A member of our customer care team has contacted you regarding your order. 

Kind Regards,

Hello,

Thank you for taking out time and sharing your feedback!

We understand that you are unhappy about the payout you receive against your items. Please be assured that we are always transparent with our Terms and Conditions and we do inform our Sellers about the commission. In case, if ever you have concern with pricing of your items, you may connect with the customer service team and explore other options like withdrawal of your items. It is not our intent to sell your items against a payout that is not agreed by you.

In regards to your other concern on the items that we do not accept. Yes, we have a set criteria on accepting selective brands, categories and conditions. At any time, if we receive an item from a non acceptable brand/category or condition, we unfortunately have to decline.

Please be assured, our sellers are extremely valuable to us and we intend to have terms and conditions that bring win-win outcomes to both parties.

Sincerely,
The Luxury Closet

Hi, ​ Thank you for taking the time to leave your feedback on your experience. I am sorry to hear that there were issues with the payment and you did not receive your item, this is something that should not have happened.  I would like to resolve this and assist you further so that a resolution can be offered. Could you please e-mail customercare@monicavinader.com adding my name Andreea in the subject? I look forward to hearing from you. Wish you a lovely weekend! Kind regards, Andreea The MV team ​ ​

Dear Patron,

Thank you for sharing your feedback with us through this portal!

We, first of all, would like to profusely apologize for all the emotional loss due to this infelicitous incident.

Please note that we do not hold the right to Certify an Item as inauthentic when it does not belong to us. You must be absolutely right that the captioned item is a Genuine Make of the Brand. It is just that our team was unable to confirm the Item as authentic possibly owing to some lack of detail.

As you may understand, we provide a lifetime guarantee of authenticity on each item published on our website and hence the slightest of doubts may lead to an item being rejected for consignment.

We hope you soon find a new closet for your loved pieces and that we get another opportunity to serve you in future.

Sincerely,
The Luxury Closet

Hi there,

I'm so sorry to hear this.

We've just sent you an email about your return, please do let us know if we can assist you with anything else.

Team PANGAIA

Dear Patron,

Thank you for sharing your valued feedback with us!

We, first of all, would like to profusely apologize for the inconvenience caused to you with the returned item.

Please note that we have a team of experts who go through each item carefully before publishing the item on sale and before returning the item to the seller. Nevertheless, during the process, If in case there is any change in the condition we always notify our clients before shipping it further and compensate the seller for the damage/missing inclusions.

It could also be a human error at our end to not handle the item with utmost care, however; we did not intend to impair your sentiments by any means.

Since we offer a 100% authenticity guarantee to our buyers, it is our responsibility to be sure of each and everything regarding the item before putting it on sale. In case of even a slightest doubt, we do not accept the item.

I hope you would understand our caped limits. We were eager to sell your items with us and in no way do we want to disappoint you.

With regards to the return of the item, please note that, we handle each item with equal care and ensure that there is no damage or scratches done on it from our end. As informed above, during this process, every item goes through a mandatory check to ensure that we deliver the promised quality product. If in case there is any change noticed we inform the customers beforehand.

Also, regarding the brands, kindly note that we have a dedicated team of marketing who keeps on updating the listing based upon the market requirement. We always welcome new suggestions from the sellers and we share it with the team. The list may be updated if they after analysis feel it can be sold or has potential on our website.

Please note that we have a team of experts that goes through every item in detail before publishing it on the website. Additionally, our photography team also tries to ensure that the defects are captured and highlighted. We try to mention each and every minute detail about the item to ensure that the buyer doesn't face any challenges with the purchase later. There may be some rare cases in which the defects are not captured due to the lighting and the lens set up. However, you may stay assured that the condition that we mentioned on the website is true to it's real condition.

Lastly, I am pleased to inform you that we do have the filter option for our buyers to sort the items as per their preference. You may be able to find the same at the left side of the screen on the website. Attached is the screenshot of the same.

We, once again, would like to apologize for the disappointment and thank you for taking out your precious time in sharing this constructive feedback with us.

Sincerely,
The Luxury Closet

Dear Patron,

Thank you for your feedback!

We understand your disappointment with our selection process for the brands accepted for sale. Kindly note that we have a dedicated team of marketing experts who keep on updating the listing based upon the market requirement. We always welcome new suggestions from the sellers and we share it with the team. The list may be updated if they after analysis feel it can be sold or has potential on our website.

All other processes in regards to the return of the item and payment for the sold item is clearly documented on the website. It is always our endeavor to maintain transparency with the Customers.

We sincerely hope that you do consider us as a platform to sell your beloved items soon again.

Sincerely,
The Luxury Closet

Hi,

We are sorry for the trouble! We would like to look into this further, however we are experiencing challenges with locating your contact details. To help us make this right, would you please reach out to us at support@icanvs.com?

Regards,

iCanvas Customer Service

Hi there,

Thank you for your review.

We are sorry to hear that you have not received the level of customer service you expected. We do pride ourselves on our customer service, so if you would like to discuss your issue further with us, please email us at customerservices@selfridges.com and title the email 'FAO Social'. We look forward to helping you in the future.

Thanks,

Kayleigh